2010 2500 two tie rod ends have fractured
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From: Ila Georgia
I don't believe there is anything hidden. After the Toyota recalls and denials. Its big business trying to get facts straight. Takes a while. Too long from us looking in but maybe thats as good as it gets. I have a interesting thing going on with Chevy right now. My Corvette and others discharge the battery in 5 to 7 days. Stone dead. I posted on a already started thread about the issue. Darn if G.M customer service did not P.M. me and offer assistance as long as car electrical was basically stock. Mine is. I dropped it off at a Corvette super center yesterday. I'm waiting to see how this goes down. Oh and I bought mine used and its a 2006. I was floored they offered this.
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Tie Rod Ends
It boils down to this if you ask me. The individuals at each Dodge dealership including service managers have no personal interest and unfortunately most don't take any becasue they work for an organization that is too big and has not figured out how to communicate with its dealers or does not care enough to communicate well. Every service manager I talked to felt disconnected from Dodge. The call center is full of people taking thousands of calls and taking notes. The few return calls I did get were from people reading from a script or prepared answer and when I tried to explain to them what the real problem was they acted like I was an idiot. Even had one guy yelling at me until we were both yelling. The solution that Dodge is ignoring in my opinion and that must be corrected is there must be a way for a consumer with a life threating issue on a vehicle to immediately be put on the phone with a Dodge Engineer or Executive to communicate the critical issue. As of now if you find a life threating issue with your vehilce you have no way to get that information to Dodge. The best you can do is file a complaint in some filing cabnet and wait for enough people to file for it to get attention and pray no one dies while waiting. I spent hours and days commited to getting in touch with a Dodge decision maker with no progress what so ever. That is insane and if Dodge won't change it they should be held accountable when it cost someone dearly!!!
I beleive if I could have talked to a Dodge decision maker they would have addressed the issue immedately but can't believe they don't have a way for a consumer to come direct with a critical issue.
John Vaughan
I beleive if I could have talked to a Dodge decision maker they would have addressed the issue immedately but can't believe they don't have a way for a consumer to come direct with a critical issue.
John Vaughan
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From: Ila Georgia
Unfortunately they are all very similar in the internal operations. They should have not taken the customer service away to foreigners. They do respond a lot faster then yesteryear's. Like RRT's . They do a pretty good job at that. The manufacture also removed about 50% of the outside Reps. Part of the economy. Thats why some dealer service managers feel alone. Also the dealer service managers have to know how to use the system and also USE it. I'll say. All in all the car business in many many ways is far better then its been compared to the past. The vehicles are much better quality wise and longevity wise.
Admin formally known as 94rt10ohio
Joined: Apr 2005
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From: Curtice, OH
DODGE PLEASE CONTACT ME THROUGH THIS FOURM SO I CAN TELL YOU WHY YOUR TIE ROD ENDS ARE BREAKING BEFORE IT COST SOMEONE THEIR LIFE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have attemped to contact Dodge by every means possible and left many messages, and have never got a response.
John Vaughan
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From: Ila Georgia
It would behove them to have a customer reps monitoring these forums. I will say would some of us handle it like I've been seeing on the vette forum? Its all done by P.M. and no one has yet to bad mouth any of the vette customer service reps or really even gone into great detail if they weren't able to offer assistance. I've still not heard whats wrong with my car yet so I have no idea what G.M. rep has in mine on assistence. But it was their offer. I did not approch them.
Champion
Joined: Dec 2007
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From: Ontario, Canada
I took my truck in for repairs to the back up camera and step bar. I inquired about the tie-rod end recall and was told my vin number was not in the recall.
I fractured a tie rod end already and spent months and thousands on lab work and repairs because Dodge denied responsibility even though my truck had less than 20,000 miles. My dealer said there was a bad batch of tie rod ends and my truck did not get one since it was not in the vin number batch in the recall.
DODGE PLEASE CONTACT ME THROUGH THIS FOURM SO I CAN TELL YOU WHY YOUR TIE ROD ENDS ARE BREAKING BEFORE IT COST SOMEONE THEIR LIFE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have attemped to contact Dodge by every means possible and left many messages, and have never got a response.
The tie rod is not failing due to faulty construction or because it is weak. It is failing because it was not porperly installed from the factory!!!!!!!!!
If anyone that reads this has a 2010 or later 2500-4500 pick up then you need to lay under your truck and make sure that when your trucks front wheels are pointed straight down the road your tie rod ends are not cocked or rolled forward or backward. They "MUST" be square or level not cocked. If they are cocked they will fail due to binding when turning. It is only a matter of time. Dodge needs to call back every truck they manufactured for inspection of the tie rod ends to insure they are installed properly. If they were your fine if they were not you are driving a truck that will lose its steering at some point due to tie rod end failure.
John Vaughan
I fractured a tie rod end already and spent months and thousands on lab work and repairs because Dodge denied responsibility even though my truck had less than 20,000 miles. My dealer said there was a bad batch of tie rod ends and my truck did not get one since it was not in the vin number batch in the recall.
DODGE PLEASE CONTACT ME THROUGH THIS FOURM SO I CAN TELL YOU WHY YOUR TIE ROD ENDS ARE BREAKING BEFORE IT COST SOMEONE THEIR LIFE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have attemped to contact Dodge by every means possible and left many messages, and have never got a response.
The tie rod is not failing due to faulty construction or because it is weak. It is failing because it was not porperly installed from the factory!!!!!!!!!
If anyone that reads this has a 2010 or later 2500-4500 pick up then you need to lay under your truck and make sure that when your trucks front wheels are pointed straight down the road your tie rod ends are not cocked or rolled forward or backward. They "MUST" be square or level not cocked. If they are cocked they will fail due to binding when turning. It is only a matter of time. Dodge needs to call back every truck they manufactured for inspection of the tie rod ends to insure they are installed properly. If they were your fine if they were not you are driving a truck that will lose its steering at some point due to tie rod end failure.
John Vaughan
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Dodge Trucks are tremendously massive piles of crap - Death Wobble
My car has been at the dealership since Sept 7. A 2004 Dodge Ram 2500 with 48,000 miles and I have been dealing with the Death Wobble for over a year. They have replaced the whole front end at $1500 to me. They were so generous to cut me a deal, would have been $4200 in parts and labor. Should of cost nothing since the car design is the problem. 2 months at dealership and they changed tie-rods, shocks, gear box, damper, sway bar, springs with rubber spacers, etc... Unbelievable that you spend 38000 on a vehicle and are afraid to drive it. Can't wait to sell this piece of crap and thank you Jesus no one in my family was injured driving this hell of a vehicle.................... I hate you Dodge
Professional
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From:
My car has been at the dealership since Sept 7. A 2004 Dodge Ram 2500 with 48,000 miles and I have been dealing with the Death Wobble for over a year. They have replaced the whole front end at $1500 to me. They were so generous to cut me a deal, would have been $4200 in parts and labor. Should of cost nothing since the car design is the problem. 2 months at dealership and they changed tie-rods, shocks, gear box, damper, sway bar, springs with rubber spacers, etc... Unbelievable that you spend 38000 on a vehicle and are afraid to drive it. Can't wait to sell this piece of crap and thank you Jesus no one in my family was injured driving this hell of a vehicle.................... I hate you Dodge
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Came across this Recall ID# 47855 apparently issued October 3, 2011 while researching this issue for my Power Wagon. References model years, not VIN's. (I think someone said they're dealer said it didn't affect their VIN number.)
Recall ID # 47855 - STEERING:LINKAGES:TIE ROD ASSEMBLY Hide Details
Recall Date:
JUL 06, 2011
Model Affected:
2009 Dodge Ram 2500
Summary:
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008-2011 DODGE RAM 2500/3500 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; MODEL YEAR 2008-2011 DODGE RAM 3500 CAB CHASSIS 4X2, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; AND MODEL YEAR 2008 DODGE RAM 1500 MEGA CAB 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH AUGUST 15, 2008, BECAUSE THE LEFT TIE ROD BALL STUD MAY FRACTURE. THIS CONDITION TENDS TO OCCUR DURING LOW SPEED PARKING LOT TYPE MANEUVERS WHEN THE CUSTOMER IS MAKING A TIGHT TURN. ADDITIONALLY, MODEL YEAR 2003-2008 DODGE RAM 2500/3500 VEHICLES MAY HAVE RECEIVED THE AFFECTED TIE ROD ASSEMBLY AS A REPLACEMENT PART DURING NORMAL SERVICE.
Consequences:
THIS CONDITION COULD RESULT IN THE POTENTIAL LOSS OF DIRECTIONAL STABILITY IN THE LEFT HAND FRONT WHEEL, INCREASING THE RISK OF A CRASH.
Remedy:
DEALERS WILL INSPECT THE TIE ROD ENDS FOR RELATIVE ORIENTATION AND REPLACE THE LEFT OUTER TIE ROD AS REQUIRED AND PERFORM A FRONT END TOE ALIGNMENT AS NEEDED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 3, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Potential Units Affected:
242780
Notes:
CHRYSLER GROUP LLC
Read more: http://www.motortrend.com/cars/2009/...#ixzz1fcM6rq2a
Recall ID # 47855 - STEERING:LINKAGES:TIE ROD ASSEMBLY Hide Details
Recall Date:
JUL 06, 2011
Model Affected:
2009 Dodge Ram 2500
Summary:
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008-2011 DODGE RAM 2500/3500 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; MODEL YEAR 2008-2011 DODGE RAM 3500 CAB CHASSIS 4X2, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; AND MODEL YEAR 2008 DODGE RAM 1500 MEGA CAB 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH AUGUST 15, 2008, BECAUSE THE LEFT TIE ROD BALL STUD MAY FRACTURE. THIS CONDITION TENDS TO OCCUR DURING LOW SPEED PARKING LOT TYPE MANEUVERS WHEN THE CUSTOMER IS MAKING A TIGHT TURN. ADDITIONALLY, MODEL YEAR 2003-2008 DODGE RAM 2500/3500 VEHICLES MAY HAVE RECEIVED THE AFFECTED TIE ROD ASSEMBLY AS A REPLACEMENT PART DURING NORMAL SERVICE.
Consequences:
THIS CONDITION COULD RESULT IN THE POTENTIAL LOSS OF DIRECTIONAL STABILITY IN THE LEFT HAND FRONT WHEEL, INCREASING THE RISK OF A CRASH.
Remedy:
DEALERS WILL INSPECT THE TIE ROD ENDS FOR RELATIVE ORIENTATION AND REPLACE THE LEFT OUTER TIE ROD AS REQUIRED AND PERFORM A FRONT END TOE ALIGNMENT AS NEEDED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 3, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Potential Units Affected:
242780
Notes:
CHRYSLER GROUP LLC
Read more: http://www.motortrend.com/cars/2009/...#ixzz1fcM6rq2a
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Joined: Mar 2006
Posts: 2,165
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From: Alberta
Well add me to the list with my 06 2500. Dam Glad I will never buy a 4rth gen 2500, really seems like new paint and body work hide the same old problems that you get to pay extra to have, best to stick with the devil I have.
