Dodge does not hold the patent on poor customer service. Quite a number of GM dealers have actually succeeded in making an art form of it. But they're all alike. They all seem to spend a lot of money on advertising to get our business, like the very nice Super Bowl ad, but then invest nothing on the back end to keep it.

What grindles me a little is that I'll spend as much for a new truck as I spent for my wife's new Acura TL, but the way we're treated at Acura makes us want to come back to buy another and continue that relationship. Free loaner cars at every visit, nice concierge area at the dealership, free WIFI, complimentary coffee & doughnuts or cookies, complimentary USA Today, complimentary wash (inside & out) at every visit, realistic 7500-mile service intervals, etc. At the Dodge dealer everyone is friendly, but we're made to feel like just another sucker in a sea of suckers where everything there has to be extra. Absurdly frequent 3k/90day service intervals with nothing comp'd or any customer good will.

Please do not lose sight of the fact that your customer's money is just as good at a competitor's place of business, particularly in a tight economy.

 

NoMo,

i would L-O-V-E to expose ALL of the bad dealers around here, BUT, the last time i did that (on another forum) i got banned from the site. So with saying that, i really dont want to start another pissin contest over something that most people are already aware of, at least in my area. Chrysler just needs to get their heads out of their ***`s and step up and fix their dealerships, as well as, hire PROFESSIONAL people that KNOW what they`re doing. I would really hate to see the RAM brand go away, because they are now FINALLY building a nice truck for once. (which is the main reason i bought 2 ram`s) But if the company CONTINUE`S with these lame dealerships and their lame customer service when you NEED your ram fixed, then they deserve to lose business. As of right now, they`re doing an excellent job at loosing customers. I would love to have a job at chrysler just going around to all these dealerships and investigate them. They would only get ONE shot at straightening their dealership up, then a full internal investigation would get opened up on them. I use to work at a dodge dealership years ago as a tech, even back then, all of their training was horrible. So if they still practice it the same way today, its no wonder these "so-called" tech`s today cant fix anything. Just because these tech`s have tools and a brand new pretty tool box, it dosent meen they know anything. I saw the trend coming years ago, good tech`s are very hard to find. They dont wanna pay you anything, so good tech`s like myself, left the business. I recently got a couple phone calls from 2 different dealers, they asked me how much i would want, to come back to work for them.... HAHAHAHAHAAAAAA, i asked them how much shop labor they charged, i answered back with, i have to have 1/2 the shop labor rate per hour to work for you. Guess you KNOW what their reply was...hahahahahaaaa. Anyhow, i dont wanna turn this thread into a hi-jacked status, so i`ll shut up now...lol.

Like to hear from Chris B.... whats your personal opinion on all your dealerships within chrysler...??? By the looks of some of the people within just this forum site alone, ther`s some unhappy people with chrysler. You should become a member with ALL the chrysler forum sites, see if you can pin down how many unhappy customers chrysler REALLY has, and then have a meeting with your superiors to see what you folks can do to fix all the crappy dealerships and all the UNTRAINED people that work in them. Chrysler really needs to start with MANDATORY ethic`s training... then TRAIN your tech`s properly..! Hire me, i`ll straighten the mess out for you...! But i`ll tell ya, i`m not cheap. You want "excellent qualified" help, you gotta pay me whats fair.

 

Well said Cap, very well said.

 

Stingray,

THATS exactly what i`m talkin about right there....
LAME *** DEALERSHIP`s...!
LAME *** "so-called" TECH`s...!

 

2011HemiSport,

another guy on here (stingrayboots) had a similar issue with a whistling noise, his turned out to be the 3rd brake light gasket/seal was installed wrong by the dealership that worked on his truck. Maybe suggest pulling the 3rd brake light out, check for a misplaced gasket/seal...??? I sealed mine up with a thin film of silicone, mine hasnt been a problem since. I made 3 WORTHLESS trips to the useless dealership, they couldnt find OR fix the problem, so i fixed it myself.

 

Lu,

I have been doing this for almost two years now and often engaged in some conversations with you on this and other forums but I will no longer do that. I have to tell you that you lost me about 6 months ago on one of the forums when the customer had to have an engine replaced. The dealership got the customer in immediately, gave him a loaner, diagnosed the need for an engine replacement under warranty, and told the customer his vehicle would be done in one weeks time. Mind you this was over some holiday time frame. The customer was happy with the dealer response and how he was treated. Lu, you came onto the thread, ripping the dealership for taking a week to replace the motor and began to brag about how you would have the job done in one day if you worked at the dealership as if dealerships simply have crate motors laying around in inventory. You turned the customers story of a good dealership experience into a nightmare in your eyes.

I certainly understand people's frustration with some dealerships service. I am under no illusion that all dealers perform the way they should. But you ask LU, what am "I doing about this"? I am out on these threads trying to get help to the people that have concerns and issues the dealers cannot or will not fix. I also pass along everything I think is relevant to the proper people to get these issues handled, including dealer service issues. Chrysler is currently on over 15 of the most popular forums, Facebook, Yahoo answers, etc. and is expanding almost monthly into additional forums so your wish of expansion to all Chrysler forum sites is already being implemented.

If you want to become part of the solution to get these problems solved by becoming a part of Chrysler, the link is below. I look forward to any new team member willing to join me in my pursuit of customer satisfaction.

http://www.chryslercareers.com/Pages/default.aspx

 

I understand everyone's point and I'm glad to have everyone on this forum, whether I agree with the comment or not.

I will say though, that Chris B. has always maintained a professional and courteous demeanor in the face of open hostility. I'm always glad to have him "chime in" on a matter.

Okay - back to the bickering death match...

 

Chris,

you giving an example of one dealer giving one engine to one person, does NOT fix the problem that chrysler has, when it comes to doing the right thing. You really want to get into a tit-for-tat scenario dude...??? Then here you go... what about ONE other guy on the forums here, that chrysler jerked him around, TRIED rebuilding his engine, he picks up the truck, engine still knocks. We all KNOW who this is too. And what about the guy (mezzer) whos transfer case is a mess, chrysler jerked HIM around, they supposidly fixed it, still grinds. Both case`s, should have had new engine, and the other one, a new transfer case installed. We can go on all day and night...your choice. You`ll rant up and down how chrysler is doing something, most of us know they arent. The problem is the DEALERSHIPS...!!!!!!!!!!

I dont care what ford & chevy & toyota dealers do, i own a dodge.
Chrysler has more bad dealerships than good ones out there. So for you to say they`re doing something about the bad dealerships out there, is few and far between. Face it, chryslers track record has never been that good. If it were true that they are doing anything, then we would have ALL seen better dealerships long before now, which ISNT the case. We ALL KNOW, that this has been going on for YEARS with chrysler. I`m glad that YOU are trying to help, but you alone cant do it. The company as a whole NEEDS to get 100% involved at the dealer level and fix this ONGOING crappy service they`ve been putting out to the customers, not just one of their customer`s, ALL their customers. If chrysler only knew (or REALLY cared) how many of their dealers are jerkin people around, or maybe they do, they just arent getting it done to fix the problem.

As for mentioning anything on here about what i said on another forum, thats weak dude, thats just pointlessly taking stab`s at me personally because you know you have no ground to stand on with trying to say chrysler is fixing the problem(s). You know you`re pinned between a rock and a hard place. You`re working for chrysler, we`re not, so you are trying to defend what you KNOW is a big problem, but you cant solve it. The people you should be taking the stab`s at, is YOUR employer. By simply saying that they are all over the forums and doing something about it, thats also lame. If they cared about fixing the problem with the sh!tty dealerships, then they should be AT the dealerships doing so.

 

I agree 100% with you Dave, chris IS trying to help and i`m very glad that he is, BUT the problems he`s trying to fix are not his fault, chrysler as a whole, is the problem. They arent fixing the bad dealerships out there. Ther are wayyyyy to many of these dealerships that have under qualified staff.

Yup, lets get back to the issues at hand

 

Set me up with the head of chrysler USA, that will impress me alot more. A link to the bottom of the ladder does nothing.