[5th Gen : 08+]: Oil leaking after oil change at Dodge dealership
Thread Starter
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Amateur
Joined: Jun 2011
Posts: 43
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Oil leaking after oil change at Dodge dealership
Hi all,
I took the van (15 R/T) in today for its 6th month or 15,000KM servicing (oil change, etc.)
Drove home (3km) and had dinner.
Went out a couple of hours later and a few minutes on the road, the engine light and low oil pressure indicators light up.
No gas station in site, but a Walmart 1km away. Stopped and checked the dip stick. No oil!?! Bought a quart of Penzoil 5w-20 synthetic and poured in.
Start van and low pressure oil indicator no longer appears (check engine light still showing). Drove home 4km away and as soon as I pull in, the low pressure indicator lights up.
Checked under the van, and oil is dripping, not to mention the puddle from when I parked earlier.
By the time morning comes, the van will be drained of oil so i'm going to have to get it towed to the dealer (2 year road side assistance in affect).
WTF? Did service forget or not tighten the oil plug or install wrong filter?
I’m taking back to the dealer first thing tomorrow, but man what a terrible experience!
I took the van (15 R/T) in today for its 6th month or 15,000KM servicing (oil change, etc.)
Drove home (3km) and had dinner.
Went out a couple of hours later and a few minutes on the road, the engine light and low oil pressure indicators light up.
No gas station in site, but a Walmart 1km away. Stopped and checked the dip stick. No oil!?! Bought a quart of Penzoil 5w-20 synthetic and poured in.
Start van and low pressure oil indicator no longer appears (check engine light still showing). Drove home 4km away and as soon as I pull in, the low pressure indicator lights up.
Checked under the van, and oil is dripping, not to mention the puddle from when I parked earlier.
By the time morning comes, the van will be drained of oil so i'm going to have to get it towed to the dealer (2 year road side assistance in affect).
WTF? Did service forget or not tighten the oil plug or install wrong filter?
I’m taking back to the dealer first thing tomorrow, but man what a terrible experience!
Veteran
Joined: May 2013
Posts: 256
Likes: 5
Don't want this to sound like a lecture, but it was a big mistake to continue driving when the oil light came on. Shut down immediately to minimize whatever damage is taking place. That said, the cause of this problem resides completely with the dealer.
You need to understand that significant damage MIGHT have been done to the engine. However, if it's currently running well, there is no reasonable way to determine exactly how much damage has been done internally and nothing should be done right now. It becomes a wait-and-see game, and it's one that you don't want to be on the losing end of.
IMO, the thing you need to get from this dealer right now is an extended warranty on the engine, at no cost to you. Figure out approximately how long you might want to keep the van, and also how much you would drive in that amount of time. Tell them you want an extended engine-only, non-deductible warranty for that number of miles.
When they say that can't be done, start the process of sending it up the corporate line. Leaving a filter/plug loose is a mistake that no competent shop should ever make, and they know it. They're also fully aware of what can happen when this mistake is made, and that they're fully responsible. This is a huge bargaining chip, and you need to take full advantage of it. Don't stop until you have a written extended warranty. Don't accept any non-written, verbal assurance from the dealer - that doesn't mean $hit.
If you push it hard enough (lawyer, court, yada, yada, yada), they will eventually give you the warranty and hope the engine will outlast whatever damage was done.
You need to understand that significant damage MIGHT have been done to the engine. However, if it's currently running well, there is no reasonable way to determine exactly how much damage has been done internally and nothing should be done right now. It becomes a wait-and-see game, and it's one that you don't want to be on the losing end of.
IMO, the thing you need to get from this dealer right now is an extended warranty on the engine, at no cost to you. Figure out approximately how long you might want to keep the van, and also how much you would drive in that amount of time. Tell them you want an extended engine-only, non-deductible warranty for that number of miles.
When they say that can't be done, start the process of sending it up the corporate line. Leaving a filter/plug loose is a mistake that no competent shop should ever make, and they know it. They're also fully aware of what can happen when this mistake is made, and that they're fully responsible. This is a huge bargaining chip, and you need to take full advantage of it. Don't stop until you have a written extended warranty. Don't accept any non-written, verbal assurance from the dealer - that doesn't mean $hit.
If you push it hard enough (lawyer, court, yada, yada, yada), they will eventually give you the warranty and hope the engine will outlast whatever damage was done.
Thread Starter
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Amateur
Joined: Jun 2011
Posts: 43
Likes: 0
hi guys,
just going over my older posts and see that i haven't replied.
The issue was due to a faulty filter (as per the dealer@Cooksville Chrysler).
Van was towed using the Chrysler service, no additional charges.
just going over my older posts and see that i haven't replied.
The issue was due to a faulty filter (as per the dealer@Cooksville Chrysler).
Van was towed using the Chrysler service, no additional charges.