so.....what do you want?

 

Obviously I would like them to look into this issue further as it would appear many others are experiencing the same issue. Also, if people haven't called, I would like them to so a recall can be implemented.

 

Recalls are for safety issues primarily. A horn going off at random doesn't classify as such. Especially on a 7 year old car. In reality, a very busy dealer might see 3 of these a year. People don't get on the internet to leave happy stories.

I can get on YouTube and be told that the world ended 4 days ago. About a million users have videos posted as such.

I will tell you that a software update isn't going to do anything. You need a shop that can diagnose a car for starters. Trust me, these days they are few and far between. How many non-engineers out there you think can accurately diagnose a car with up to 50 on board computers? Heck, I can't even get FCA engineers to fix one. lol

 

They don't care....That's the problem. They say that they have someone working on it and they don't. I have been without a horn for over a year because I had to pull the fuse. Dodge doesn't care about their product and if they tell you they have a STAR case on it, they don't. AND if you get someone on here saying they are a case manager, don't listen. All they do is try to smooth things over and make you feel stupid by telling you that your problem is isolated. If someone tells you to get a video of it, laugh it off. They will then tell you that you need to leave your car at the shop til the problem happens again in front of them. If your shop is anything like Scott Robinson in Torrance, CA, they put your car against a fence, far from the shop so when it does go off, no one hears.

If you do get answers, there are many of us who would love to hear about it because, despite what people say....there are answers on the internet and it is how people communicate in the 21st century.

(Rosemary, I apologize for my harsh reply. I'm so frustrated with Dodge and the moderators of this site. If you find a good mechanic with answers, please share.)

 

I am sad to say that getting any REAL help from STAR, unless they follow a script from a key word or DTC number, is pretty rare anymore. I really don't know who these first tier people are these days, but I don't think they are former techs like it used to be. They CAN and DO escalate case to Master Consultants, who are valid and qualified techs....or seem to be anyway.

There are only a few things involved in the horn. First is horn switch under the airbag.
2nd is clockspring inside the steering column, then that signal to cluster, which sends the signal out to the TIPM and TIPM actuates the horn relay output which is not a separate relay, but a soldered one to the ckt board inside the TIPM. Replacing parts is not an option financially, but some things can be ruled out in a few hours. I do this sort of thing all day every day, but I'm in TN so there's little I can do for you from here.

You won't find any REAL techs at a dealer unless that dealer has made special arrangements to acquire and keep one or two employed there. A decent journeyman tech can't make a living with FCA anymore and the turnover is very, VERY high.

 

Bent clocksprings have been known to cause the horn issue. How it gets bent is beyond me.

 

don't find your response harsh at all. It's fairly accurate. I had the two suggested software updates completed last week and my horn is still randomly going off. Will have to take the fuses out as at the moment I can't afford to explore the issue. Dealership said they were baffled by this problem.

 

I have the same problem, did you ever get it fixed??

 

sounds like Dodge needs to figure it out and put out a recall to fix it! Could cause wrecks while driving if people hear the horn and are looking around for it! I have the same problem! I've owned my car for over 2 years it's occasionally honked in the middle of the night middle of the day and today it's honked while driving.

 

how do you rule out the horn switch? Other then replacing it?