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What model are you using? I know on my mini van I have the viper 771 and it will try to start for a couple seconds, then wait a few seconds and then start. takes two times because I drive it maybe once everyother week.
Most of them will have a programmable delay. You press the button, it 'turns the key forward' for XX seconds, then tries to start. Your's may need to have the delay set to like 10-15 seconds.