COLLAPSED AIR FILTERS..CHRYSLER'S WARRANTY IS A JOKE!!
#1
12-25-2007, 07:06 AM
COLLAPSED AIR FILTERS..CHRYSLER'S WARRANTY IS A JOKE!!
I bought a 2006 Dodge 3500 cummins at Southtown Chrysler in Edmonton and purchased their service program which required me to bring the vechicle in for regular maintenance. As it goes i had just got it serviced and was operating it north of the city on a combination of gravel and paved roads. I took in back ~ 3 months later for its next service and the stock air filter had been sucked out its holding compartment right up to the turbo. As a result dirt got into the engine and scored the cylinder walls requiring me to replace the engine. They told me that this would not be covered by warranty ant that I would need to replace the engine on my own tab. Their reason was that it was my responsibility to constantly check the air filter and that I must have abused the truck. I ended up hiring a lawyer and now the issues is going to court in March. I ended up replacing the engine myself and am now suing for damages. The truck had only 40,000kms on it. After reviewing my records the air filters were never changed at my regular services. Apparently from what I hear talking to other guys in similar situations is that when driving on garvel road some guys are changing the air filters ONCE A WEEK!! This sounds crazy to me. However they say its my fault. Doesn't this sound like a design flaw on behalf of Dodge? Apparently I'm not the first guy that this has happened to. However Chrysler is adamant that they will not give me replacement cost for the engine? Any thoughts from anyone? Has this happened to anybody else?
#2
12-25-2007, 09:35 AM
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12-25-2007, 10:35 AM
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12-25-2007, 10:42 AM
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12-25-2007, 11:08 AM
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RE: COLLAPSED AIR FILTERS..CHRYSLER'S WARRANTY IS A JOKE!!
I beleive the stock filter is undersized for the application. In 50K miles I have replaced my filter 3 times. I replace the filter when it gets near the end of the green in the filter minder. I am due again as I am near that point now. My truck is a pavement queen it NEVER goes off road and the filter is no where near as dirty as the ones in my '99 Ford got before i changed it. I would definitely pursue this legally. Don't rule out sueing the servicing dealer, because they were "servicing" the truck under your "contract" and if they never changed the filter they should be held responsible too. I am not partial to the washable oiled filters, although a lot of people use them with out issue. I am thinking about modifying and fitting an air filter from a 6.0 Ford to my truck. Those things are very well suited to large volume high effiecency air handling. Good luck and keep us posted as to how this plays out.
#6
12-25-2007, 01:28 PM
RE: COLLAPSED AIR FILTERS..CHRYSLER'S WARRANTY IS A JOKE!!
if Dodge serviced your truck (oil, and gen maint. ) then there should be a record of air filter checks and changes.
if they say you MUSt check the filter every so often on your own, ask where it is written in the owners manual..
it must explicitely state the fact of special attention must be paid to the air filter to prevent any case of malfunction from being sucked into the turbo.
good luck.
if they say you MUSt check the filter every so often on your own, ask where it is written in the owners manual..
it must explicitely state the fact of special attention must be paid to the air filter to prevent any case of malfunction from being sucked into the turbo.
good luck.
#7
12-25-2007, 03:18 PM
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RE: COLLAPSED AIR FILTERS..CHRYSLER'S WARRANTY IS A JOKE!!
i'm with kev here, i'm in the 604 area and my dealership is in coquitlam, i asked about the air and fuel filters and they directed me to the chart on the wall that was the same as my 500 page dodge book. i then said that the dial on the air cleaner was running at half and i was going to change it, they told me not to count on that gauge. but at 12,000 miles i changed them both and my second oil change at 14,500 miles. but nowhere does it say YOU are supposed to check the air filter once a week, good luck with case.
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#8
12-25-2007, 10:26 PM
RE: COLLAPSED AIR FILTERS..CHRYSLER'S WARRANTY IS A JOKE!!
ORIGINAL: UpBranchLiner
Someone this summer had a problem with a plugged air filter. Somehow it sucked all the oil out of the motor, dont ask me how. I have 5k on my filter and its about time to change it.
Someone this summer had a problem with a plugged air filter. Somehow it sucked all the oil out of the motor, dont ask me how. I have 5k on my filter and its about time to change it.
That would be me. The vaccuum from the airfilter caused a leak somewhere and all 13qts burned up during a trip to Atlanta. I lost my fight with Cummins/DC long before it came to court. I got insurance to cover a dealership rebuild and they cut me anice check.
#9
12-26-2007, 01:49 AM
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RE: COLLAPSED AIR FILTERS..CHRYSLER'S WARRANTY IS A JOKE!!
Welcome to the Chrysler Warranty Program. They'll take your money as quickly as possible, but it seems to me that they will go out of their way to come up with an excuse to deny big claims. I got screwed in a similar manner with my 2001 Dakota R/T.
A local dealership screwed up a repair, and as a result my transmission literally cracked in half. When it was brought back to the dealership I was told they were really sorry and would fix it right away, but then 2 days later told me they were voiding my warranties, denying all repairs, etc. because some warranty claims specialist noticed I had a Mopar intake manifold & Mopar headers in the truck. Even though those parts had absolutely nothing to do with the failure, Chrysler clamped down tight and refused to do anything about the repair no matter who I called or how loud I complained. I was basically dared to get a lawyer, then I would have to spend who knows how much money and how much time trying to fight a company who doesn't give a **** about its customers once they've already completed the purchase. In the end I had to spend somewhere around $4k getting everything repaired on my own, it was a total nightmare.
A local dealership screwed up a repair, and as a result my transmission literally cracked in half. When it was brought back to the dealership I was told they were really sorry and would fix it right away, but then 2 days later told me they were voiding my warranties, denying all repairs, etc. because some warranty claims specialist noticed I had a Mopar intake manifold & Mopar headers in the truck. Even though those parts had absolutely nothing to do with the failure, Chrysler clamped down tight and refused to do anything about the repair no matter who I called or how loud I complained. I was basically dared to get a lawyer, then I would have to spend who knows how much money and how much time trying to fight a company who doesn't give a **** about its customers once they've already completed the purchase. In the end I had to spend somewhere around $4k getting everything repaired on my own, it was a total nightmare.
#10
01-07-2008, 07:54 PM
RE: COLLAPSED AIR FILTERS..CHRYSLER'S WARRANTY IS A JOKE!!
ORIGINAL: jbreen
I bought a 2006 Dodge 3500 cummins at Southtown Chrysler in Edmonton and purchased their service program which required me to bring the vechicle in for regular maintenance. As it goes i had just got it serviced and was operating it north of the city on a combination of gravel and paved roads. I took in back ~ 3 months later for its next service and the stock air filter had been sucked out its holding compartment right up to the turbo. As a result dirt got into the engine and scored the cylinder walls requiring me to replace the engine. They told me that this would not be covered by warranty ant that I would need to replace the engine on my own tab. Their reason was that it was my responsibility to constantly check the air filter and that I must have abused the truck. I ended up hiring a lawyer and now the issues is going to court in March. I ended up replacing the engine myself and am now suing for damages. The truck had only 40,000kms on it. After reviewing my records the air filters were never changed at my regular services. Apparently from what I hear talking to other guys in similar situations is that when driving on garvel road some guys are changing the air filters ONCE A WEEK!! This sounds crazy to me. However they say its my fault. Doesn't this sound like a design flaw on behalf of Dodge? Apparently I'm not the first guy that this has happened to. However Chrysler is adamant that they will not give me replacement cost for the engine? Any thoughts from anyone? Has this happened to anybody else?
I bought a 2006 Dodge 3500 cummins at Southtown Chrysler in Edmonton and purchased their service program which required me to bring the vechicle in for regular maintenance. As it goes i had just got it serviced and was operating it north of the city on a combination of gravel and paved roads. I took in back ~ 3 months later for its next service and the stock air filter had been sucked out its holding compartment right up to the turbo. As a result dirt got into the engine and scored the cylinder walls requiring me to replace the engine. They told me that this would not be covered by warranty ant that I would need to replace the engine on my own tab. Their reason was that it was my responsibility to constantly check the air filter and that I must have abused the truck. I ended up hiring a lawyer and now the issues is going to court in March. I ended up replacing the engine myself and am now suing for damages. The truck had only 40,000kms on it. After reviewing my records the air filters were never changed at my regular services. Apparently from what I hear talking to other guys in similar situations is that when driving on garvel road some guys are changing the air filters ONCE A WEEK!! This sounds crazy to me. However they say its my fault. Doesn't this sound like a design flaw on behalf of Dodge? Apparently I'm not the first guy that this has happened to. However Chrysler is adamant that they will not give me replacement cost for the engine? Any thoughts from anyone? Has this happened to anybody else?
Fork !
I would still be sitting in jail awaiting trial after hearing that crap from my servicing dealer !!
If the dealer is contracted to service the truck then that dealer should be responsible for the resulting failure of a service related item. I would take that dealer to small claims court.