met with dealer, they lied, I got 'em
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Rookie
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met with dealer, they lied, I got 'em
Hi all, just a continuation of my 4 page post tranny problems... Met with Westbury Dodges manager and one of the two techs who worked on my car. Apparently either they dont know there was a second tech on my car or they didn't want him in on the meeting.
First dealer lie: My car had the wrong clutch
My response: Did you know that your valet who drives the car around front when you are there to pick it up after hours ALSO gave me my old clutch off your workbench? It is identical to the original clutch that came out in 2006. They're both in my trunk would you like to see.
dealer response: blank stare
Second dealer lie: Your car had gear oil in it and that fried 3rd gear
My response: If it did then when I came in for my $100 diagnosis and the car went on the lift. Isn't the first step to check the fluid level in the tranny? Why is it now taking 6 months to hear this for the first time?
dealer response: I dont know who diagnosed your car so I cant ask
Third dealer lie: The independent tranny shop gave you back a car with a bum tranny, charged you and you decided to bring the problem to us.
my response: After contacting Chrysler corp. I was told Westbury Dodge lied to me, my carWAS under warranty. Get it out of the inde shop asap and bring it back to the dealer.
dealer response: You should have let the tranny shop eventually realize thay had to replace the whole tranny ( aprox $5000 ) then we could have reimbursed you.
I told the tech in front of his manager that I realize you cant say anything to jeopardize your job but I know that you know how foolish this all sounds.
tech:No response.
This banter went back and forth for an hour with no results. Lawsuit gets filed next week. $700check from Chrysler corperate went out already to reimburse me for the clutch that was needlessly changed and charged to me. ( corp agrees with me but says they cant force the dealer to do anything )
Its a shame so many Chrysler employees have to count on people like these to sell their product. No wonder why so many Americans have jumped ship and bought foreign.
First dealer lie: My car had the wrong clutch
My response: Did you know that your valet who drives the car around front when you are there to pick it up after hours ALSO gave me my old clutch off your workbench? It is identical to the original clutch that came out in 2006. They're both in my trunk would you like to see.
dealer response: blank stare
Second dealer lie: Your car had gear oil in it and that fried 3rd gear
My response: If it did then when I came in for my $100 diagnosis and the car went on the lift. Isn't the first step to check the fluid level in the tranny? Why is it now taking 6 months to hear this for the first time?
dealer response: I dont know who diagnosed your car so I cant ask
Third dealer lie: The independent tranny shop gave you back a car with a bum tranny, charged you and you decided to bring the problem to us.
my response: After contacting Chrysler corp. I was told Westbury Dodge lied to me, my carWAS under warranty. Get it out of the inde shop asap and bring it back to the dealer.
dealer response: You should have let the tranny shop eventually realize thay had to replace the whole tranny ( aprox $5000 ) then we could have reimbursed you.
I told the tech in front of his manager that I realize you cant say anything to jeopardize your job but I know that you know how foolish this all sounds.
tech:No response.
This banter went back and forth for an hour with no results. Lawsuit gets filed next week. $700check from Chrysler corperate went out already to reimburse me for the clutch that was needlessly changed and charged to me. ( corp agrees with me but says they cant force the dealer to do anything )
Its a shame so many Chrysler employees have to count on people like these to sell their product. No wonder why so many Americans have jumped ship and bought foreign.
Professional
Joined: Mar 2008
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RE: met with dealer, they lied, I got 'em
Give 'em hell, and don't give up. They know those trannys have problems. Anyone I talk to that has had major trouble with an SRT-4 it's always the tranny, never the engine(okay yeah sometimes it's a boost problem). I had a new tranny put in my 03 at 75K miles. And the dealerships constantly try to weasel their way out of honoring the warranty.
I wasn't going to buy another Dodge but when I saw the SRT-4 was coming out it was hard to resist, and a good friend of mine is a mechanic at a dealership so I get hooked up but if it weren't for that I'd probably be driving a Nissan. Don't get me wrong though, I LOVE my SRT-4!
I wasn't going to buy another Dodge but when I saw the SRT-4 was coming out it was hard to resist, and a good friend of mine is a mechanic at a dealership so I get hooked up but if it weren't for that I'd probably be driving a Nissan. Don't get me wrong though, I LOVE my SRT-4!
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Joined: Jul 2005
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RE: met with dealer, they lied, I got 'em
ORIGINAL: old school
Hi all, just a continuation of my 4 page post tranny problems... Met with Westbury Dodges manager and one of the two techs who worked on my car. Apparently either they dont know there was a second tech on my car or they didn't want him in on the meeting.
First dealer lie: My car had the wrong clutch
My response: Did you know that your valet who drives the car around front when you are there to pick it up after hours ALSO gave me my old clutch off your workbench? It is identical to the original clutch that came out in 2006. They're both in my trunk would you like to see.
dealer response: blank stare
Second dealer lie: Your car had gear oil in it and that fried 3rd gear
My response: If it did then when I came in for my $100 diagnosis and the car went on the lift. Isn't the first step to check the fluid level in the tranny? Why is it now taking 6 months to hear this for the first time?
dealer response: I dont know who diagnosed your car so I cant ask
Third dealer lie: The independent tranny shop gave you back a car with a bum tranny, charged you and you decided to bring the problem to us.
my response: After contacting Chrysler corp. I was told Westbury Dodge lied to me, my carWAS under warranty. Get it out of the inde shop asap and bring it back to the dealer.
dealer response: You should have let the tranny shop eventually realize thay had to replace the whole tranny ( aprox $5000 ) then we could have reimbursed you.
I told the tech in front of his manager that I realize you cant say anything to jeopardize your job but I know that you know how foolish this all sounds.
tech:No response.
This banter went back and forth for an hour with no results. Lawsuit gets filed next week. $700check from Chrysler corperate went out already to reimburse me for the clutch that was needlessly changed and charged to me. ( corp agrees with me but says they cant force the dealer to do anything )
Its a shame so many Chrysler employees have to count on people like these to sell their product. No wonder why so many Americans have jumped ship and bought foreign.
Hi all, just a continuation of my 4 page post tranny problems... Met with Westbury Dodges manager and one of the two techs who worked on my car. Apparently either they dont know there was a second tech on my car or they didn't want him in on the meeting.
First dealer lie: My car had the wrong clutch
My response: Did you know that your valet who drives the car around front when you are there to pick it up after hours ALSO gave me my old clutch off your workbench? It is identical to the original clutch that came out in 2006. They're both in my trunk would you like to see.
dealer response: blank stare
Second dealer lie: Your car had gear oil in it and that fried 3rd gear
My response: If it did then when I came in for my $100 diagnosis and the car went on the lift. Isn't the first step to check the fluid level in the tranny? Why is it now taking 6 months to hear this for the first time?
dealer response: I dont know who diagnosed your car so I cant ask
Third dealer lie: The independent tranny shop gave you back a car with a bum tranny, charged you and you decided to bring the problem to us.
my response: After contacting Chrysler corp. I was told Westbury Dodge lied to me, my carWAS under warranty. Get it out of the inde shop asap and bring it back to the dealer.
dealer response: You should have let the tranny shop eventually realize thay had to replace the whole tranny ( aprox $5000 ) then we could have reimbursed you.
I told the tech in front of his manager that I realize you cant say anything to jeopardize your job but I know that you know how foolish this all sounds.
tech:No response.
This banter went back and forth for an hour with no results. Lawsuit gets filed next week. $700check from Chrysler corperate went out already to reimburse me for the clutch that was needlessly changed and charged to me. ( corp agrees with me but says they cant force the dealer to do anything )
Its a shame so many Chrysler employees have to count on people like these to sell their product. No wonder why so many Americans have jumped ship and bought foreign.
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RE: met with dealer, they lied, I got 'em
most people probably would have given up by now, which is what the dealer would want. keep at them!
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Veteran
Joined: Mar 2004
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RE: met with dealer, they lied, I got 'em
make sure to add an unethical buisness practice suit against them as well. I am in the process with that with an insurace claim right now. My lawyer figures he will add 5,000 onto the lawsuit for the unethical buisness practice.
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Rookie
Joined: Nov 2004
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RE: met with dealer, they lied, I got 'em
Thank you all for the support. It does help knowing I have others on my side.
BTW I just recieved my Chrysler corp check for $ 770 today. I'll be taking a day off from work next week to go file all the court paperwork.
Keep ya's posted
BTW I just recieved my Chrysler corp check for $ 770 today. I'll be taking a day off from work next week to go file all the court paperwork.
Keep ya's posted