Horrible Dealership Experience in NJ
Thread Starter
Joined: Oct 2006
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Horrible Dealership Experience in NJ
Hi Everyone,
This is my first time on the Dodge forums. I've been on some other enthusiast forums before, but this site blows them to bits in terms of size. I bought a non-Dodge recently from the Baker Chrysler Jeep Dodge in Princeton, NJ recently and they were so entirely unprofessional and rude to me that I've made it a point to tell the local northeast/NJ people on the Dodge, Jeep, and Chrysler forums. The word of mouth is a very important tool that we, as consumers, have and I want to make sure I exercise it. I've had, and I'm sure everyone's had bad experiences, but this topped it off for me.
So I dropped the car off last night for them to put on the license plates and do the state inspection this morning. I also asked them to check the front right tire since i've been having to add air in it every week since I've had it as well as check the alignment - it's been pulling to the right even after i put air in it.
I get a call from the service department this morning saying they want $125 plus tax for the alignment and to basically re-mount the tire. I said fine, but then i called my sales person and asked why i should pay for the tire re-mounting if the car had gone through their "120-point inspection" before being delivered. He immediately hands the phone to his manager Mike and he tells me that it isn't covered. After a minute of explaining that it isn't covered, his exact words were "this is the end of the conversation" and hangs up. I was never belligerent with them or impolite. I barely even had a chance to talk.
Fine, so that upset me. Then, to make matters worse, the service department calls me two minutes later and said they needed a credit card number to perform the service. I said I wanted to hold off on the repairs (obviously), and this is his exact words, "then get the car out of here." He hangs up as well on me before I even finish my sentence.
So...now i'm more afraid that they're going to screw with my car than anything. I've never been hung up on by anyone, let along the dealer that I bought my car from.
I know there's BBB, which I'm going to look into, but I'd also like to send a letter to their corporate office. Do these dealers have a corporate office or is it a small business type deal?
Anybody have any advice on what kind of action I should take? I don't think I've ever been treated so unprofessionally and rudely by anyone I've had a business relationship with.
This is my first time on the Dodge forums. I've been on some other enthusiast forums before, but this site blows them to bits in terms of size. I bought a non-Dodge recently from the Baker Chrysler Jeep Dodge in Princeton, NJ recently and they were so entirely unprofessional and rude to me that I've made it a point to tell the local northeast/NJ people on the Dodge, Jeep, and Chrysler forums. The word of mouth is a very important tool that we, as consumers, have and I want to make sure I exercise it. I've had, and I'm sure everyone's had bad experiences, but this topped it off for me.
So I dropped the car off last night for them to put on the license plates and do the state inspection this morning. I also asked them to check the front right tire since i've been having to add air in it every week since I've had it as well as check the alignment - it's been pulling to the right even after i put air in it.
I get a call from the service department this morning saying they want $125 plus tax for the alignment and to basically re-mount the tire. I said fine, but then i called my sales person and asked why i should pay for the tire re-mounting if the car had gone through their "120-point inspection" before being delivered. He immediately hands the phone to his manager Mike and he tells me that it isn't covered. After a minute of explaining that it isn't covered, his exact words were "this is the end of the conversation" and hangs up. I was never belligerent with them or impolite. I barely even had a chance to talk.
Fine, so that upset me. Then, to make matters worse, the service department calls me two minutes later and said they needed a credit card number to perform the service. I said I wanted to hold off on the repairs (obviously), and this is his exact words, "then get the car out of here." He hangs up as well on me before I even finish my sentence.
So...now i'm more afraid that they're going to screw with my car than anything. I've never been hung up on by anyone, let along the dealer that I bought my car from.
I know there's BBB, which I'm going to look into, but I'd also like to send a letter to their corporate office. Do these dealers have a corporate office or is it a small business type deal?
Anybody have any advice on what kind of action I should take? I don't think I've ever been treated so unprofessionally and rudely by anyone I've had a business relationship with.
R.I.P. Dusty (Retired Moderator
Joined: Dec 2003
Posts: 24,471
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From: Alamosa, Colorado (200 yards from the Rio Grande)
RE: Horrible Dealership Experience in NJ
They're a "5 Star" dealer which means a letter to the regional office should get you some assistance........
Dusty
Dusty
Champion
Joined: Mar 2006
Posts: 4,739
Likes: 8
From: ct.
RE: Horrible Dealership Experience in NJ
you need to get intouch with your department of motor vechicle and file a complaint with them, not the bbb. the dmv will send an officer over with you and he will inspect the vehicle with the service dept. any gripes and the dmv will pull the vechicle off the road untill the dealerships fulfill thier obligations to the buying customer.