2011 Durango Citadel Pushbutton Start Problems
I had a very similar problem with my 2 month old Dodge Durango Citadel just yesterday on 5/21 the vehicle just turned 3,000 miles, My wife and I were traveling on the New Jersey Turnpike about 150 miles from home and stopped at a rest area. When we returned to the vehicle I pushed the start button and nothing happen, the screen said “Key not detected” of course I tried several times, then the screen said “Key Damaged”. Only having one key I was stuck, I then called roadside assistance they were no help and very rude. This happen at 8:30AM, I was able to reach the dealership that I purchased the vehicle from at 9:00AM once again they were no help, they said you need to tow the vehicle to a dealership. I then called back road side assistance all they would do for me is give me an 800 number for the Turnpike Authority tow service, they wouldn’t even dispatch a tow truck because I was on a toll road….
When the tow truck arrived he couldn’t get the vehicle in natural to place the vehicle on the flat bed, the dealership also couldn’t help him, and they had no idea how to release the shifter. So the vehicle was then DRAGED onto the flatbed with the rear wheels locked. Once at the dealership one of the mechanics found the release button in 1 minuet (it’s under the cup holder in the front console), then in 5 more minutes the same mechanic called me to the vehicle, he said that my Key Fob is defective and needs to be replaced; in the meantime he popped out the start button and showed me how to use the Key Fob as a key to start the vehicle. The Fob just inserts into the hole where the button came out of. All the functions work but the hand release when you touch the handle to unlock and lock the door. They also said that these keys are on a massive national back order and it would be some time before I could get it replaced.
When I arrived home later that evening I replaced the start button and was able to use my spare key fob with no problem. That tells me that the problem is defective Key Fobs and they already know about it. How many people will be stranded before they even notify their dealers that there is a problem and explain that there is a bypass for the key and the where the release button is for the
I was stuck on the highway with no assistance from road side, 5 hours out of our trip and a $255 tow bill that I was required to pay out of my pocket. I was told by the dealership that It is my job to write a letter to Dodge explain what happen and request reimbursement of the Tow bill, that’s very poor customer service. I am now second guessing my self for purchasing a Chrysler product.