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- Dodge Ram 2009-Present: Why is My Radio Malfunctioning?
Guide to diagnose trouble and recommended solutions.
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RADIO and BACKUP CAMERA PROBLEM on a new 2014
#101
Try that and try updating the software again. Had to do mine twice. First time the whole system was buggy and nothing seemed to work right. re-downloaded the update and it fixed most problems. Some still exist which I assume will be fix by dodger shortly I hope.
#102
#103
Purchased new 2015 ram two months ago. Took my truck in February 29th to have brake controller installed. After they installed it my Ucconect ac is in Celsius and not Fahrenheit. When switching to the radio it goes full cold, switch back to climate and set the temp again. Move to any other screen and it goes full cold. Dealer couldn't find any fault codes so they ordered a new radio unit. That didn't fix the issue. They took out the brake controller and that didn't fix the issue. They are stuck and have no idea what is causing this. The dealer was nice enough to give me a loaner. I called the dodge customer care and they have no idea and told me to pick up my truck. I told them I will keep the loaner until you fix this. Seams to me that dodge corp does not care and said they will call next week and see how its going.
I told the dealer how about move my radio to another truck to see if the second radio is fried or if it works fine in that truck. Then how about do it the old fashioned way of work back from the problem. Something is causing it to be in Celsius vs Fahrenheit. Silence on the phone.
Any idea what is causing this. Seams like admin is deleting my posts.
I told the dealer how about move my radio to another truck to see if the second radio is fried or if it works fine in that truck. Then how about do it the old fashioned way of work back from the problem. Something is causing it to be in Celsius vs Fahrenheit. Silence on the phone.
Any idea what is causing this. Seams like admin is deleting my posts.
#106
#107
#108
A high end scan tool, as well as the dealer scan tool, can access the radio diagnostics as well as have the ability to reset the radio. Do you know if the dealer has tried to run diagnostics on the radio and/or tried to reset it? You could try pulling the fuse for the radio for 45 minutes or so to see if that will reset it before bothering with the dealer again.
You're correct, that behavior is definitely not "as designed." But if the dealer is not able to duplicate the issue they cannot necessarily afford to spend a bunch of time waiting for it to happen either. After the 3rd, or maybe even the 2nd visit for the same complaint I'd think they'd be checking with corporate for approval to replace the unit though even though they were unable to duplicate the issue. Trying a different dealer may be your best approach. You probably should provide the different dealer with the paperwork from the first dealer to maybe speed up the urgency with with they pursue replacing the unit.
Good luck!
-Rod
You're correct, that behavior is definitely not "as designed." But if the dealer is not able to duplicate the issue they cannot necessarily afford to spend a bunch of time waiting for it to happen either. After the 3rd, or maybe even the 2nd visit for the same complaint I'd think they'd be checking with corporate for approval to replace the unit though even though they were unable to duplicate the issue. Trying a different dealer may be your best approach. You probably should provide the different dealer with the paperwork from the first dealer to maybe speed up the urgency with with they pursue replacing the unit.
Good luck!
-Rod
#109
they have reset and repogramed 3 times. each time working as designed. have they not heard of trouble shooting a problem? They could afford to spend a little time with me when i laid out $45,000 to them. every time i talk to someone with a ram they say the same thing about their warranty.
#110
they have reset and repogramed 3 times. each time working as designed. have they not heard of trouble shooting a problem? They could afford to spend a little time with me when i laid out $45,000 to them. every time i talk to someone with a ram they say the same thing about their warranty.