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2012 Grand Caravan Recall - REPROGRAM POWERTRAIN CONTROL MODULE

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  #1  
Old 01-22-2013, 03:23 PM
RugerRedhawk RugerRedhawk is offline
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Default 2012 Grand Caravan Recall - REPROGRAM POWERTRAIN CONTROL MODULE

Anyone have info on this? Just found it for my VIN on the dodge owners website. Will call my dealer, but posting a headsup for anyone here. The link tot he details is broken.
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  #2  
Old 01-22-2013, 03:49 PM
vonJaerschky vonJaerschky is offline
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Thanks for the heads up. I entered my VIN, and got the same result, but when I clicked on the link for the details, there is an error, as you say. It says the recall was issued on January 18, so I'll wait a few days and see if I get a letter in the mail.
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Old 01-22-2013, 03:53 PM
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Customer Satisfaction Notification M38

Reprogram Powertrain Control Module

It is a flash for the PCM for transmission shift improvements.
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Old 01-22-2013, 03:55 PM
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It was just released, the recall is for '11 - 13 RT minivans.
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Old 01-22-2013, 04:12 PM
RugerRedhawk RugerRedhawk is offline
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Quote:
Originally Posted by Tizzy1 View Post
It was just released, the recall is for '11 - 13 RT minivans.
I don't have an RT trim, just SXT, but dodge brought it up for my VIN.
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Old 01-22-2013, 04:34 PM
Cougar41 Cougar41 is offline
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This was posted on another forum:

FYI: Today there was a Customer Satisfaction Notification M38 - Reprogram Powertrain Control Module announcement made for the 2011-2013 (RT) Dodge Grand Caravan and Chrysler Town & Country

NOTE: This notification applies only to the above vehicles equipped with a 3.6L engine (sales code ERB) and a six speed automatic transaxle (sales code DG2) built through September 25, 2012

The Powertrain Control Module (PCM) on the above vehicles may contain software programming that could cause poor automatic transaxle shift quality. The new PCM software program will improve the shift quality of the automatic transaxle.

The PCM must be reprogrammed with new software (Flashed).

Customers who vehicles are affected will receive the letter listed below:

CUSTOMER SATISFACTION NOTIFICATION M38 - REPROGRAM POWERTRAIN CONTROL MODULE

Dear: (Name)

At Chrysler Group LLC, you can be assured that we are changing the way we look at quality. To prove our commitment to quality, the company is investing in and prioritizing improvements for every vehicle that we build. As part of that commitment, we are also targeting existing vehicles on the road today and contacting our customers to provide these quality improvements, at no charge, that will help to improve your ownership satisfaction.

We are recommending the following improvements be performed on some 2011 through 2013 model year Dodge Grand Caravan and Chrysler Town & Country vehicles equipped with a 3.6L engine and a six speed transaxle.

Recommended Service:
The Powertrain Control Module on your vehicle (VIN: xxxxxxxxxxxxxxxxx) may contain software programming that could cause poor automatic transaxle shift quality. The new Powertrain Control Module software program will improve the shift quality of the automatic transaxle.

What your dealer will do:
Chrysler will service your vehicle free of charge (parts and labor). To do this, your dealer will reprogram the Powertrain Control Module. The work will take about hour to complete. We recommend that you make an appointment with your dealer to minimize your inconvenience.

What you should do:
Simply contact your Chrysler, Jeep, or Dodge dealer, at your convenience, to schedule a service appointment. Your dealer will collect the necessary information to ensure that the appropriate parts are available so your service can be completed in a timely manner. Although not required, we recommend bringing this letter with you to your dealer, when you bring your vehicle in for this service.

If you need help:
Please contact the Chrysler Customer Assistance Center at 1-800-853-1403.
If you have already experienced this condition and have paid to have it repaired, please send your original receipts and/or other adequate proof of payment to the following address for reimbursement: Chrysler Customer Assistance, P.O. Box 21-8007, Auburn Hills, MI 48321-8007, Attention: Reimbursement. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.

We apologize for any inconvenience this service may cause to your schedule. Moving forward we are committed to providing our customers with world class quality products, ensuring that you have a positive dealership experience and following up on any issues and concerns that you may have in a timely manner through our Customer Assistance Center.

Sincerely,

Customer Service / Field Operations
Chrysler Group LLC
Notification Code M38
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Old 01-22-2013, 04:45 PM
RugerRedhawk RugerRedhawk is offline
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Thanks
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Old 01-22-2013, 07:43 PM
georgef georgef is offline
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Quote:
Originally Posted by RugerRedhawk View Post
I don't have an RT trim, just SXT, but dodge brought it up for my VIN.
RT refers to the platform/body code, not to the R/T trim level.

All Chrysler minivans from 2008 to present are RT platform/body code. The code for 2001 thru 2007 vans is RS.
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Old 01-23-2013, 11:04 AM
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yep, flash for the PCM for trans shift issues.
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Old 01-23-2013, 07:01 PM
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Makes the econ mode work smoother apparently.
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Old 01-25-2013, 11:53 AM
LMPED LMPED is offline
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Well I had rented one last summer and commented on this forum about the strange behaviour of bumpy gear shifts at very low speeds and EVEN in neutral when inching downhill in traffic ... SO I really feel a reprogram of transmission code as natural in the circumstance....

Last edited by LMPED; 01-25-2013 at 11:56 AM..
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Old 01-27-2013, 03:19 AM
CJaq7 CJaq7 is offline
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Default Recall

I received my letter Friday January 25, 2013. I have a 2012 Grand Caravan Crew with the 3.6. Says make an appointment with the dealer.
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Old 01-27-2013, 02:55 PM
Cougar41 Cougar41 is offline
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Hey Tizzy1

Can you explain exactly what a CSN is? Similar to a TSB? What's the difference?
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Last edited by Cougar41; 01-27-2013 at 02:58 PM..
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Old 01-28-2013, 09:18 AM
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It's a recall based on customer satisfaction and not safety.
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Old 01-28-2013, 02:18 PM
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Quote:
Originally Posted by Tizzy1 View Post
It's a recall based on customer satisfaction and not safety.

Have these always been around or are they fairly new?
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Old 01-28-2013, 03:19 PM
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Been around for quite awhile
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Old 01-29-2013, 09:55 AM
vonJaerschky vonJaerschky is offline
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I have mine booked in tomorrow morning to have it done. Mine has been shifting pretty smoothly. I do notice that in econ mode at very slow speed, there is sometimes a shudder when shifting from 1st to 2nd up a slight incline. We'll see if there is any change.
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Old 01-30-2013, 01:47 PM
vonJaerschky vonJaerschky is offline
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I had the recall done on my 2012 this morning. I think it helped. I never really had any big problems, but I did have the occasional shudder at low speed when shifting from 1st to 2nd going up a slight incline when leaving the parking lot at work. I tried to reproduce the problem after the reprogram, and I couldn't. Overall, the tranny feels like it is shifting smoother both with the Econ mode on and off, but it could be my imagination.
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Old 01-30-2013, 02:00 PM
totoydj totoydj is offline
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Default 2012 Grand Caravan Recall-Powertrain Module

Got the same problem.i call my dealer and they book me for appointment.they said that they need to FLASHED PCM.i will post back..
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  #20  
Old 02-01-2013, 05:46 PM
totoydj totoydj is offline
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Default http://dodgeforum.com/forum/dodge-caravan/347104-2012-grand-caravan-recall-reprogram-

Quote:
Originally Posted by totoydj View Post
Got the same problem.i call my dealer and they book me for appointment.they said that they need to FLASHED PCM.i will post back..
They just flashed the pcm.i notice that right now is better than before.gear shift smooth .
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Old 02-01-2013, 05:46 PM
 
 
 
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