7:02:44 PM System
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kevinn has joined this session!
7:02:44 PM System
Connected with kevinn
7:02:49 PM kevinn
Welcome to Live Help! How can I assist you today?
7:03:31 PM WIlliam
I', looking at some lift springs on your sight and just to make sure I'm reading this right
7:03:50 PM WIlliam
T54DTR
7:03:50 PM kevinn
May I have the Part Number (or SKU) Please....
7:04:18 PM WIlliam
These are 4 inch lift springs right?
7:07:02 PM WIlliam
T54DTR
7:07:02 PM kevinn
What is the Year, Make, and Model of your vehicle?
7:07:28 PM WIlliam
Dodge ram 1500 4x4 1999
7:08:24 PM kevinn
Please allow me to look into the information for you. Would you mind holding a moment?
7:08:49 PM WIlliam
Don't mind at all
7:09:19 PM kevinn
May I have the engine size in litres?
7:10:24 PM WIlliam
360 and right now I have 35/12.50/16. It has 2 blocks and the stock springs in the truck right now
7:10:56 PM WIlliam
2 blocks on each side of the truck
7:11:57 PM WIlliam
The truck was sold to me this way................lol
7:12:04 PM kevinn
kevinn pushes page, http://www.thepartsbin.com/basket.php?quote=retrieve
7:12:04 PM kevinn
This is your Quote Number: 1778754
7:12:14 PM kevinn
Click the above link, Enter Quote Number in "Retrieve Quote " box & Click "Go" button to get the exact fit part
7:12:19 PM kevinn
Is the secured link and the quote number working fine?
7:12:44 PM kevinn
Its 4" inch lift springs
7:13:38 PM WIlliam
Do you also have the U bolts and do the springs have the bushings in them or do you have to buy them as well?
7:14:39 PM kevinn
Energy Susp Rear Leaf Spring Bushing Part #: E1252111G
7:14:49 PM kevinn
Add this part to the cart ..
7:15:13 PM WIlliam
Yes please and what about the U bolts?
7:17:04 PM kevinn
We do not have the Leaf Spring Shackles and Hangers in 4 "
7:17:39 PM WIlliam
Thats fine. I can buy the U bolts from another company
7:18:17 PM WIlliam
I don't need the Shackles. Just the U bolts
7:18:44 PM kevinn
let me check that
7:19:49 PM WIlliam
I had ordered these same parts from another company, but after 6 weeks I'm sick of waiting
7:21:14 PM kevinn
We do bolt have the U bolts.
7:21:28 PM WIlliam
Can I get a price please ?
7:21:34 PM kevinn
do not* have the Ubolt
7:22:17 PM WIlliam
Thats fine and thank you for your help. The leaf springs are in stock?
7:23:54 PM kevinn
let me double check the stock..
7:26:24 PM kevinn
Sorry the part is out of stock.
7:28:44 PM WIlliam
So, just as the other company I had ordered them through and not gotten them after 6 weeks. The Question is. How long will they be on back order or when will your company have them in stock? I have to ask after not having a driveable truck for 7 weeks.
7:29:39 PM kevinn
Please check back after 4 to 6 weeks time.
7:32:03 PM WIlliam
I can now see why the USA is going hell. Everything we now get comes from China. Free trade at it's best
7:32:29 PM kevinn
Thank you, bye.
7:32:54 PM System
kevinn has left this session!
7:32:54 PM System
The session has ended!

I think the man got mad at me. AS some of you may not know. I ordered some new Lift leaf springs on Order Date: 12/20/2010 12:03:43 PM

and was sent a E-mail today saying it would be 4 to 6 more weeks from now. I would never ordered any thing again from 4 Wheel Parts

 

WOW! SUCKS TO BE YOU? we've all in one time in our life gone thru ordering drama , but nothing this radical , usualy if it broke , sucks, or wrong send it back........for an exchange or cut your loses.

 

You could have gone without that "USA going to hell" comment. It was a bad off the cuff comment. If you are in need to get something expedited, there needs to be a little more gratuity on your end and the same will be given to you.

 

There is two things wrong in our great country right now GREED is number one and 2 is imported goods from over seas ( CHINA ). So gratuity has not one thing to do with this, but thank you for pointing this out to me.

 

Number 2 is a product of Number 1. And unless/until the government figgers out that "outsourcing" means "unemployment at home", it is going to continue just as it is now.

However, that is an extremely political discussion, and doesn't belong here. My bad.

 

Wow...

 

Wise words.

 

not his fault the parts are on backorder... had you been more respectful, he may have tried to expedite the order for you... ive found that courtesy with those kinds of people can get you A LONG WAY!

with all due respect to you, ofcourse... just my 2 cents

 

Your first mistake was trying to buy something from 4wps. I sure won't. They screwed me good. That being said...

Let me state the obvious: You have a truck that hasn't been made in 10 years. You should be honored anyone still lists parts for these trucks. I can tell you if they had the parts in stock for such an old truck (yes it's considered OLD) some either returned them or didn't pick up an order.

secondly, these guys on the other end of the terminal are just underpaid cubicle rats who really don't have any control over stocking or manufacturing. They just read off another computer screen what a warehouse inventory shows. Some buyer in another office far away probably put the backorder time on there based on a communication with the maker. It's a relative amount of time based on current sales of those parts. You may have been able to get them drop shipped from the manufacturer had you asked, in a few days.
Perhaps they do not care about your feelings, but I can tell you they do NOT have to listen to any rave ups. They don't get paid enough to.
I would try to cancel the order and find your parts elsewhere, or either call 4 wps direct or the manufacturer.
In this economy, a lot of suppliers are not keeping inventory, and many producers aren't either.

I hate to wax political myself, but here's the jib. If you're gonna rave about China, outsourcing or whatever and you buy products other than groceries at places like Wal Mart or Harbor Freight tools, or have purchased anything at all based on price point not country of origin, you are not the solution, and you have no bitch.