My parents bought me a magellan gps that didn't have **** on it. It was a referb but still. I called and they tried to tell me I need to pay for the maps and all that crap. i was like umm no I'll go buy a Garmin that will work.


Aim maybe that's why then. Mine shifts at maybe 5500 or a little before. I have only did that 1 time and I was freaking out when it didn't shift at 5000. I was like OMG its gonna blow up lol

 

HA!!! You got a dud! I hated working there because it was so funked up. We had literally, thousands of pissed off customers calling and faxing as well as one fella, who flew to our company just to slam it on the counter in our lobby. He was an ex Vet and was pissed to the hilt. I went in the back to tell customer support and he asks me what level of escalation is he at meaning, on a level of 1-5, how upset is he and, how many times did he try the normal route of contact.

I asked if he could hear the guy going off in our lobby. "Yes." he told me. I told him that the dude was at a level 10 and smashing his GPS in our front lobby on the counter and that the best thing to do here is for someone to give the guy the top of the line model BEFORE he goes postal. After all, he flew in from Alabama to San Dimas, CA for God's sakes just because no one would help him.

I run nothing but Garmin myself on a 7 inch display - NEVER had an issue with it once- ever. It's rock solid.


I can't believe that someone on this forum read my post about Magellan and mentioned the dead unit!!! Priceless! Oh, I love to read those stories while LMAO- been there, done that.

CM

 

I paid more for the garmin but it was brand new, bigger screen, can display pics, play music, has an fm transmitter. I think there is only 1 place I have used it to go to that it's way off on. Which might not even be it's fault.

That's funny

"what level is he?"

"****ing pissed"

 

Yeah, no doubt, "what level is he at". Here we both hear this going on and, it just amazed me that he was asking me those stupid questions while the Vet was smashing his GPS and making a racket. I'll never forget his slow, dim witted response to that - ever. Some customer support. I had people that were randomly calling extensions off the main number because, they had figured out a way to call anyone just to get through because, quality and customer support was so overloaded that they were not taking calls.

Our fax machines were jammed due to hundreds of faxes regarding defective products were coming in every day. Some were legally taking MGPS to court as well. Those were lawyer filings to our fax machines as well.

The sad part for me was, when I asked the new CEO what was more important, quality or meeting a ship date. He said verbatim to me: "Oh, that's a no brainer, I don't even have to second guess myself- SHIP DATE must be always be met even if the unit does not work. We can always fix it later". That was the former CEO of San Disc. I left after hearing that BS.

So, I responded with something on the lines of, if the customer gets a dead unit that does not even power on (due to a design issue involving a defective switch that they knew about and let go), that is going to affect Magellan's reputation and, in a negative direction. People are going to return them, they are going to spread word on the forums, on Amazon and basically, anyplace they can vent on the Net about how bad the product is. You won't be selling any units if you keep doing that which, they certainly did. They shipped units that had bogus software that they knew didn't work along with hardware and firmware issues out to their customers just to meet numbers and keep investor relationships in tact.



CM

 

That's a pretty crazy story. So what y'all give him to keep his pistol holstered?

 

We dialed Ho-to-Go and set him up in a plush hotel nearby to "release some tension" wink, wink.....hahhahaha!!!!! Just kidding. I couldn't resist pushing the envelope on that gag.

Ah, I simply wanted to go into our lab and give him a new working unit but, unfortunately, I was deterred from doing so. So, lame guy in customer support had to do it "the proper way" which made the guy even more pissed off.

Luckily for the ex V- Vet that he had evidence a MILE long that included an RMA No. So, once lame-guy got that info, it was clearly evident that he was going out the door with a new unit. I made sure to fire it up to prevent yet another DUD. Imagine that scenario:

"Here's you new unit sir, have a great day" Turns it on.............still waiting............still waiting........DUD.

CM

 

He probably would have made the customer support guy eat it if it was a dud.

 

After that incident, we blacked out all our windows and installed secured entry systems on all the entrances including the main lobby to prevent that from happening again. The receptionist was freaked out by the whole incident- that I recall vividly. It was a bad scene for sure.

 

Customer service is always an interesting job....... Some days, FAR more interesting than others...... (yeah, I wore that hat for a while too. )