it sounds to me like you have a bunch of bad dealerships in your area, our local dealership happens to be great but were just very lucky we havnt needed any real major work done even the balljoints they took care of quickly(might have been bc we had 2 trucks to do but still)

 

I used to live 2 1/2 miles from a Chrysler/Jeep dealer and talked to them about doing service on my Dakota(s). They said they couldn't do it because they weren't authorized or something. So I drive drive 45 minutes to the dealer where I bought the trucks from. That was a few years ago though, so maybe it has changed since then.

 

all the dodge/ chrysler/ jeep dealers around here are together. there are a bunch of dealers around here but none of them are great. My grandpa just told me today that the customer service at dodge is why the last time we had a dodge in the company fleet was in the 80's and our business has been going since 1956. Im borrowing a company suburban now, its a 2500 with the 7.4l 454 and 249k miles on it. my old company truck was an 89 sierra 1500 with the 350 and 377k miles on it.

 

That'd prolly get them to think you are more serious, for sure.

 

well they just called me to come pick it up. they said no noise.

 

im going to send a certified letter to dodge about everything.my grandpa thinks that if it gets just out side warrenty and something goes I will have something to fall back on saying Ive been warning them about it

 

Ask customer service to have a district manager come out and listen to your truck. I can't believe that they can't hear that noise.

 

the 800 number? I asked them for there number or e-mail but they wouldnt give it to me. will they set me up an appointment?