this is starting to make me mad....
#1
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took the truck to dodge last nite, told them the center console dont open, truck has a rod knock, the stain resistent seats are stained, and check the ball joints and tie rod ends, the took it in this morning and called me at 10am to come pick it up. I asked the service adviser about the noise and he said he hears it and the mechanic said the water jets where out of time (wtf? Did I buy a boat?) I come and pick it up and the report says problem canot be duplicated, they did replace the center console latch but thats all they did (along with giving me a screwdriver) I called the dealership and asked for the number for the reginal service manager and they sent me to the dealership service manager, I asked him for the number and he said "heres the 800 number" read it at subsonic speed and hung up on me. I called the 800 number and talked to them telling about all the dealers ive been to about this noise and how its been there since 2k miles and now the truck has 32k and how no dealer can duplicate it and how I have it on video along with the seats which the dealer told me to just go home and wash them with soap and water. I told her that I would not have brought the truck up there if I had not already tried that and she laughed.I told her that I offered the service manager a dvd of the noise when I droped it off and he said he didnt want that. So now im geting pretty upset with dodge. all I want is for them to fix my truck.
P.S. Greything or anyone else, can you get me the number or e-mail address of the reginal service manager?
P.S. Greything or anyone else, can you get me the number or e-mail address of the reginal service manager?
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#7
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ORIGINAL: turbot_bird
P.S. Greything or anyone else, can you get me the number or e-mail address of the reginal service manager?
P.S. Greything or anyone else, can you get me the number or e-mail address of the reginal service manager?
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#8
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ORIGINAL: ericemery
As far as finding a regional service manager, call dodges corporate office and ask them for it. They will undoubtably ask why...
As far as finding a regional service manager, call dodges corporate office and ask them for it. They will undoubtably ask why...
Don't waste your time with that. Send Chrysler corp a letter via certified mail outlining your problems and give them a 15 day demand for repair notice....
#10