New R/T... Unfortunate problem already
#31
08-23-2011, 08:42 AM
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To be honest, I really couldn't tell that much of a difference with the ride since I continued to have the shake/vibration... However, I did notice the handling was better with the Yokohamas and there was less tire noise as well. As my case continued I went back to the stock Kumhos since the Chrysler techs/reps kept saying that the Yokohamas were causing the steering wheel shake/vibration... LOL
When I went back to the Kuhmos and the shake continued they didn't have any more excuses to give me as to why they couldn't fix or figure out what the issue is. I'm optimistic though that the TSB for the steering intermediate shaft will finally fix the problem. I'll let everyone know if it does.
#34
09-08-2011, 02:49 PM
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All,
This TSB just came out. Perhaps this will resolve the issue. If it does, please let me know.
NUMBER: 19-004-11
GROUP: Steering
DATE: August 19, 2011
SUBJECT:
Shudder And/Or Bump Felt Through The Steering Wheel Under Moderate Braking And/Or
Driving Over Rough Roads
OVERVIEW:
This bulletin involves road testing and if necessary replacing the intermediate shaft.
MODELS:
2011-2012 (WD) Durango
2011-2012 (WK) Grand Cherokee
NOTE: This bulletin applies to vehicles built before July 01, 2011 (MDH0701XX).
SYMPTOM/CONDITION:
Shudder and/or bump felt through the steering wheel under moderate braking or driving
over rough roads. This can be caused by spline stick/slip from the intermediate shaft.
DIAGNOSIS:
If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
Qty. Part No. Description
1 (AR) 05057539AD Shaft, Steering Column Intermediate
NOTE: The new lower intermediate shaft must have a green dot on the assembly,
near or on the label (Fig. 1). If a green dot cannot be found return and reorder
the intermediate shaft.
This TSB just came out. Perhaps this will resolve the issue. If it does, please let me know.
NUMBER: 19-004-11
GROUP: Steering
DATE: August 19, 2011
SUBJECT:
Shudder And/Or Bump Felt Through The Steering Wheel Under Moderate Braking And/Or
Driving Over Rough Roads
OVERVIEW:
This bulletin involves road testing and if necessary replacing the intermediate shaft.
MODELS:
2011-2012 (WD) Durango
2011-2012 (WK) Grand Cherokee
NOTE: This bulletin applies to vehicles built before July 01, 2011 (MDH0701XX).
SYMPTOM/CONDITION:
Shudder and/or bump felt through the steering wheel under moderate braking or driving
over rough roads. This can be caused by spline stick/slip from the intermediate shaft.
DIAGNOSIS:
If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
Qty. Part No. Description
1 (AR) 05057539AD Shaft, Steering Column Intermediate
NOTE: The new lower intermediate shaft must have a green dot on the assembly,
near or on the label (Fig. 1). If a green dot cannot be found return and reorder
the intermediate shaft.
I had this TSB performed on my vehicle yesterday and unfortunately the problem still exists... It did not correct my steering wheel shake issue
Suffice it to say, I am extremely dissapointed and don't know where to go from here. The dealership has tried their darnest to try to figure out the issue to no avail but Chryler/Dodge has not been providing the input and support needed to fix the problem. I will continue to pursue my case with Chrysler/Dodge (3 months and counting) until a resolution to this problem happens.
#35
09-09-2011, 03:24 PM
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#36
09-13-2011, 06:14 PM
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Chrysler/Dodge is telling me the car is not eligible for the lemon law here in NY because there has not been 4 repair attempts made. LOL That's because Chrysler/Dodge is saying that this a normal characteristic for the car.
You can't make this stuff up! I'm also waiting on a call back from a customer care rep since last Friday with still no call! The nonsense that Dodge is pulling with my vehicle has to stop already! They are going to lose a long standing customer who has purchased many cars from them over the years if they don't step up the plate already and just attempt to do something to fix my car or give me a replacement R/T that does not shake!
#37
09-14-2011, 12:17 AM
Chrysler/Dodge is telling me the car is not eligible for the lemon law here in NY because there has not been 4 repair attempts made. LOL That's because Chrysler/Dodge is saying that this a normal characteristic for the car. You can't make this stuff up!
I'm also waiting on a call back from a customer care rep since last Friday with still no call! The nonsense that Dodge is pulling with my vehicle has to stop already! They are going to lose a long standing customer who has purchased many cars from them over the years if they don't step up the plate already and just attempt to do something to fix my car or give me a replacement R/T that does not shake!
You can't make this stuff up! I'm also waiting on a call back from a customer care rep since last Friday with still no call! The nonsense that Dodge is pulling with my vehicle has to stop already! They are going to lose a long standing customer who has purchased many cars from them over the years if they don't step up the plate already and just attempt to do something to fix my car or give me a replacement R/T that does not shake!
On a scale of 1 - 10.......with 1 being slight jitter to 10 being extreme shaking, which is yours?? Keep us posted...
#38
09-14-2011, 06:38 AM
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#39
09-14-2011, 10:13 AM
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#40
09-14-2011, 10:38 AM
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Sorry about your unfortunate mishap with the r/t. I also have a slight shake around 60-70 mph, but my r/t build date is 070811. The TSB states for vehicles before 070111.
On a scale of 1 - 10.......with 1 being slight jitter to 10 being extreme shaking, which is yours?? Keep us posted...
On a scale of 1 - 10.......with 1 being slight jitter to 10 being extreme shaking, which is yours?? Keep us posted...