Losing presets
#11
I am not sure about the theory but it has been working for many customers and hopefully it will work for you. I will continue to keep an eye open for any other fix that becomes available and post it if one comes out.
#12
I have the exact same issue. Haven't talked to the dealer about it yet. Funny, the only presets I lose are the SAT presets. The AM and FM presets never disappear. I too tried the "fix" but I still lose the presets on occasion. I also lose the "Home" location intermittently too. I don't lose it at the same time I lose the presets. Tough to diagnose those intermittent problems.
I have a 2012 Durango and so far have not had the problem. 2 differences: different model radio and I never setup the RKE feature. I'm wondering if that's the real culprit.
#13
#14
#15
Any update to the home address not storing? We have the same issue, and our the service dept at our dealer refuses to acknowledge it's an issue. They say "cannot duplicate problem"
#17
hey, im a Chrysler tech, and my '12 does this every 10th time i switch the memory settings. my parts manager just gave me a cd update for these issues a couple days ago. i have not updated mine yet. the Chrysler part number is 68204727AA. i just checked this number, and it is not available yet, we just received a couple of the cds in preparation for when they are released. this should help.
#18
hey, im a Chrysler tech, and my '12 does this every 10th time i switch the memory settings. my parts manager just gave me a cd update for these issues a couple days ago. i have not updated mine yet. the Chrysler part number is 68204727AA. i just checked this number, and it is not available yet, we just received a couple of the cds in preparation for when they are released. this should help.
#19
I took my 2012 Durango back to the dealer and told him about my Satellite Presets disappearing as well as my Home Location disappearing. He updated my radio's software and said that should correct both problems, however, it did not. My presets disappeared again today. It only seems to happen after switching between the 2 driver memory selections, but it does not happen every time. Just once in a while. The GPS has not lost my Home Location (yet) since the software upgrade.
For what it is worth, the old Software Application # was 2.116 and the SDS # was 264608. The new Software Application # is 2.120 and the SDS # is 237246.
For what it is worth, the old Software Application # was 2.116 and the SDS # was 264608. The new Software Application # is 2.120 and the SDS # is 237246.
#20