Having worked at a dealership in the past and have friends currently in that field I can tell you that if you didn't lay down on the purchase price and/or financing he was bad mouthing you the whole time. When he smiled at you through the window in front of his boss, he most likely said " Got ourselves a Damn GRINDER." One of many reasons I got out of that line of work. In my opinion (most) car salesman, managers work for the devil. They can knowingly sell you a piece of crap car or screw you out of thousands of dollars with financing/ sales and sleep at night. Here is some car sales verbiage if anyone is interested.


Up: Opportunity every customer that comes through the door is an up.
F.D.R.S: A very offensive term to a customer as it stands for "Filthy Disease Ridden Swine" or a person who consistently never pays back a creditor who gives them a chance. The dealer may use terms like "You qualify for our F.D.R.S. Program". They will try and get an approval from a bank but the dealer will pick the car.
Stiff: Someone who has a credit rating that would make it impossible for the person to finance a car.
Pin It Flipped: When the balance on your trade exceeds the actual value of the vehicle.
Broom: When a salesman lets a customer leave without checking with management and failing to gather information. Name Phone # etc...
Skating: When another salesman cuts in front of you to get the customer first.
Tire Kicker: Someone who comes into a store to browse with no desire to purchase a vehicle.
Rat: A car that is of substandard quality and not a good purchase for anyone.
Green Pea: Someone who is new at selling cars.
Blower: Someone who comes into a store claiming they are going to buy a vehicle but never actually buys anything.
Choke and Croak: The disability and life insurance policies sold in the finance office.
Bunny: A customer who does not negotiate very well and is taken in for huge profits.
A Nickel: Is the equivalent of $500.00
A Dime: Is the equivalent of one thousand dollars.
Stroker: Similiar to a blower someone who comes into the store trying to buy a car wasting the salesman's time by never actually committing to a purchase.
Back End: The amount of profit made in the finance office by selling warranties and insurance and all other kinds of extras.
Front End: The amount of profit made on the vehicle itself.
Spot: When the dealer gets you to take the car home the same day you look at it.
Upsell: Anything sold to the customer that does not already come with the vehicle Alarms scotch guard etc.
Juice: The amount of interest that a loan is calculated at.
Gold *****: Someone who has an incredible credit rating.
Grinder: A person who likes to negotiate and works hard to get a lower price.
Twisted: A vehicle that has been in a rough accident
Tricked Out: A car with after market parts.
T.O: A second face that comes in during negotiations a Turn Over manager who usually will play hard ball as compared to the salesperson.
Negative Equity: The amount of money that you owe on your vehicle minus the value of the vehicle. You owe $10,000 but your vehicle is worth $7000.oo you have $3000.00 negative equity.
Whopper With Cheese:A deal that has an exorbitant profit.
Ham Sandwich: A deal with a moderate Profit
Mini: The smallest commission a salesman can get meaning very little profit on the deal.
Quarter: Is equivalent to $2500.00
Cancer: If the vehicle has any rot on it this would be considered a cancer.
Hit Everything but the Lottery: A vehicle with a high level of body damage.
A Diamond: A vehicle that is incredibly nice inside and out and runs great.
A lawyer: Someone who tags along with a buyer in order to negotiate for the other person.
F & I Manager: The person in the dealership that has you sign the contracts and tries to up-sell you with warranties and Insurance.
Upside Down: Having the value of the car being less then the amount of money owed on the car.
Two Pounder Three Pounder etc: Two thousand dollar profit Three thousand dollar profit etc.
Back Door the Trade: When you do not present your trade in to the dealer until you have already negotiated a lower price on the car you are purchasing.
Home Run: Any deal with a large profit.
Low Ball: When a salesman gives an unrealistic price to a customer as they are leaving "Would you buy this car today if I saved you another $2000.oo" They cannot do the price and neither can any other dealer the customer goes too. Leading the customer back to the "low ball" dealer at least one more time.

 

Having briefly been in the business I sympathize with the salesman. And if he gave you "10" service then he gets a 10. Usually the surveys have rooms for "Other comments" where you can lambast the manager or finance crew. Use it.
My returns calls were scripted affairs somewhat along the line of: thanks for visiting our dealership, I enjoyed meeting you and your family, the (car model) is a good fit for your needs and I hope you'll be satisified, by the way Dodge will send you a survey in the mail . . . . I hope you'll take a few minutes to answer it and return it.
No groveling.

 

 

Well played.

 

I completely understand your frustration but I am in the industry currently. If we don't get a prefect 10 we don't get paid. It doesn't matter if someone gave the dealership a 9 for cleanliness it still affects us. It's beyond bullcrap but there's nothing us salesmen can do about it. We call and ask for 10s cuz if we don't make it clear how important it is then our family doesn't eat. Trust me I hate being annoying and calling for something like that but my kids got to eat too. If the salesmen didn't do you wrong give him 10s.

 

I think you did the right thing, remember Karma! I too am in the mortgage business and so I know that the sales people are like us, they only get paid when they close a transaction and they make some of their money on those surveys. As long as they took care of me on the pricing and tried to make me happy, I will take care of them. I bought a loaded up new 2013 R/T that looks just like yours a few months ago, tow pkg, hemi, sunroof, leather etc. Paid $35k and got over KBB for my trade in, so I was happy to give them 10's, lol. You took care of this guy, sleep well knowing you did it!

And funny you mention the looks you get, my other ride is a black c6 Vette but I will tell you, the Durango gets about as many looks as it does and I have had more people stop me in parking lots to want to look inside it.

 

Old thread, but I call BS. There is no way that a company would only give credit to sales where they only get a perfect score.

It was a sleazy trick to get you to give them a perfect score. They preyed on your good nature to artificially raise their rankings.

 

I'd give the salesman the benefit of the doubt. Salesmen come and go but managers stick around. It could very well be that his manager told him that and he simply parroted it back. Newbies are especially vulerable to this tactic. Managers can be real PITAs some times.

 

call BS all you want but until you become a salesmen and that's the way you provide for your family and you get that commission slip and it's got a big fat zero from the main brand company because the survey wasn't a perfect 10. luckily my dealership will still give us what's called a "minnie" (the lowest amount you could get on a car). However you don't get that money from "brand such and such" because as a salesmen you should have taken care of whatever the person isn't happy about because you are the face of the brand because you work mostly with a customer. So my friend call whatever you BS you want but this is our lives you're messing with just to be a jerk. If the salesmen was good what's the problem here

 

Well the last thing they preyed on was my good nature, as I had both the sales guy and manager totally fed up with me by the time the deal was done, pretty sure they were glad deal was over when it was over. I spend at least 2 months minimum researching any new car purchase, forums, websites, pricing strategies, etc etc. But go ahead and research, I have seen this on allot of car purchases, its a known fact about the surveys and affecting the sales guys bottom line. What I hate about it is the survery talks about other things other than the sales guy, but you still have to give a 10 or they loose. Its not the sales guys fault if the showroom is dirty as an example. And I will say it again, unless you are Bentley, Rolls Royce etc, who in their right mind could be expected to possibly give 100% on a survey like this, its plain luducrais.But in saying that, I still did it.

On a side note, I called the sales guy a month after purchase, had his cell number and I asked him did he remember leaving me a voicemail about the survey. He said yes and thats how they are paid. So I told him as I did what was necessary to make sure I gave you 100% across the board, it would have been nice of you to return the favor calling me and say something like. "Hey Mr X, how does your wife like the new car, let me know if there is anything I can do in the future". I said especailly in your business cusotmer service is key, so make a note of this on your next sale as you will never know where the next refferal is going to come from.

He agreed an apologised for not following up, but again, do any of them, just take your money and run.