3rd Gen Durango 2011+ models

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Old Nov 13, 2013 | 11:25 PM
  #31  
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Originally Posted by fishandgrits
For folks waiting more than 30'days I have a question. Why haven't you lemoned the vehicle? If I am out of a ride for more than 30 days a lawyer would be involved and Dodge would be replacing a vehicle.
No they wouldn't be replacing it, not that soon. Lemon laws require you to show that they have repeatedly not managed to fix problems, either the same problem repeatedly or many problems, typically over an extended period. If they replaced a TIPM twice, then it failed again - then you'd have a case. I suppose there is some amount of time they should be allowed to get a part, but I suspect that would have to be months.

They apparently have a faulty TIPM design where a relay built into the TIPM is reportedly being overloaded by the fuel pump, typically failing either in the on or off position. If on, the fuel pump keeps running antil it runs the battery dead. In the off position it just cranks. Before they completely fail they can go intermittent. So - the fix is either a redesigned TIPM or replacement with an old-design TIPM plus an external relay.

The external relay can handle the fuel pump, and the TIPM relay can handle the other relay. Thing is that if the relay in the TIPM is having intermittent problems (like mine which has cranked and cranked on a half dozen occasions), then adding the external relay might only fix it for a while.

Given the cost of the things and the fact that they probably have defective ones in every 2011, 2012, 2013, and some 2014 Durango's, they're going to have a real backlog on the things. I have to suspect they're trying to handle this without a recall so they aren't forced to spend the a thousand per vehicle. Suppose it's possible that only a portion of them had the issue, but I bet they all do. If they can avoid a recall, then they only have to worry about those failing under warranty.
 
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Old Nov 14, 2013 | 09:34 AM
  #32  
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Originally Posted by fishandgrits
For folks waiting more than 30'days I have a question. Why haven't you lemoned the vehicle? If I am out of a ride for more than 30 days a lawyer would be involved and Dodge would be replacing a vehicle.
While I have had my 2011 Citadel just under two years (since Thanksgiving 2011), I am well out-of-warranty due to the 73k miles I have driven during the period. TIPM issues did not arise until Aug 2013 and +\- 70k Miles. Plus, while a PITA to start, my vehicle did operate until about a week before the replacement TIPM arrived.

Normal warranty periods aside, I think Chrysler has responsibility here that comes with being a sole-source on the TIPM part. Since there are no sources for used, rebuilt, etc. on this item, Chrysler is in violation of the laws requiring them to provide parts.
 
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Old Nov 14, 2013 | 04:53 PM
  #33  
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After having the TIPM replaced twice, and other unresolved issues I finally gave up. I had spent way too much time dealing with an issue on a car that I had less than two years. While the dealership did everything they could, they were unable to over come Chryslers inability to fix my 11 AWD Durango Citadel with the 5.7, add to that the waiting game, the marginal Chrysler Care or Care less Center I decided to take the hit and dump the car. I am over 50 and have had Jeep or Dodge cars my whole life. It is sad that they could loose a life long customer, and not really care after over 30 years. Hello GMC!
 
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Old Nov 14, 2013 | 06:20 PM
  #34  
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Originally Posted by Redux
While I have had my 2011 Citadel just under two years (since Thanksgiving 2011), I am well out-of-warranty due to the 73k miles I have driven during the period. TIPM issues did not arise until Aug 2013 and +\- 70k Miles. Plus, while a PITA to start, my vehicle did operate until about a week before the replacement TIPM arrived.

Normal warranty periods aside, I think Chrysler has responsibility here that comes with being a sole-source on the TIPM part. Since there are no sources for used, rebuilt, etc. on this item, Chrysler is in violation of the laws requiring them to provide parts.
I understand that it sucks, but how are they violating the law? Are they refusing to sell you one? Delays in getting a part don't mean they've broken the law.
 
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Old Nov 14, 2013 | 07:44 PM
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Lemon law has nothing to do with warranty. If they cannot fix it then it's lemoned. I guess the rules are different state by state. I asked my dealership about it and they agreed.
 
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Old Nov 19, 2013 | 11:02 AM
  #36  
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Does anyone know if the 2014 Durango has the same TIPM as previous years, or has the part been redesigned to resolve this widespread failure?
 
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Old Dec 4, 2013 | 04:14 PM
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Where can I find the vin numbers affected by this? I planned on buying a 13 R/T but if this is super wide spread I might stay away from 13s and get a 14 if the issue is fixed.
 
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Old Dec 4, 2013 | 05:55 PM
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I don't think it was a certain VIN series. I believe it was widespread. Supposedly the 14's are different
 
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Old Dec 4, 2013 | 06:56 PM
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Originally Posted by hellomoto_25
...Supposedly the 14's are different
Where did you hear/read that?
 
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Old Dec 4, 2013 | 07:12 PM
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I haven't seen any 13's with the issue either. 11 and Early 12's were affected.
STEVE
 
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