Originally Posted by xsdbs

Dealer: We'll replace the radio for you, this will take care of your issue MR. Customer. This will not fix the issue.
It really amazes me to no end how the dealer techs have no clue to the system.
1) The RBZ radio does not have anything to do with the Uconnect system other than play calls & media thru the stereo.
2) The Uconnect in this system is a completely separate module within this system.
3) In June of 2011,there was a TSB released (08-036-11 rev A) for a Uconnect SW update. This update was for the "error occurred" when an iPhone or iPod is connected to the docking cable. <please see the link below for the PDF file>
4) Your dealer says that everything is currently up to date on the SW, I would ask him to verify with the scan tool that the HFM has been updated by the change of PN on the HFM. The old PN would be 05064635AG, the new PN if it has been updated should be one of the following: 68140645AA, 68140646AA, 68140634AA, 68140636AA.
5) I'm going to bet that the Uconnect module has not been updated.

http://www.mediafire.com/view/6tk3q4...6-11_Rev_A.pdf

Originally Posted by FSTDANGO3

He probably hasn't been trained either!
THEY SHOULD MAKE IT MANDATORY THAT ALL DEALER SERVICE PERSONAL ATTEND CLASSES MONTHLY.

Originally Posted by FSTDANGO3

I agree Techs at the dealer and the dealerships themselves don't take the time to learn about the products and that is where all the problems arise from.
STEVE

Originally Posted by xsdbs

When I was a tech, I learned as much as I could about the electrical accessories as I could so that when customers came in with a complaint that I would have a clue about how to diagnose it or explain to the customer what they may be doing wrong. These guys make good money and should have to keep up on things. I had webinars on products that were coming out and how they operate, they must still have them available to the techs especially with how much technology has changed since I was in the dealerships as a tech.

Originally Posted by BadBenz94

Alright, Finally spoke to the service department. They said they had done this update(supposedly it has been superseded) . They said to bring it in again and they will attempt it once more.

If this doesn't fix it would you suspect the Uconnect module?

Thank you again!

Chris

Originally Posted by xsdbs

The 08-036-11 rev A has not been superseded by a newer TSB / SW update. That was the final 2011 SW update. Before the attempt the update, I would ask the service writer to grab the scan tool and show you the Uconnect (telematics) module PN and compare it to the ones that I listed, if it's not one of those, (these are listed in the TSB) then the update was not performed (or performed correctly).
I have helped a lot of people with this issue and have not had anyone come back and say that they still had the issue after the update. So I'll stand firm on my thought that it hasn't been done.

Originally Posted by BadBenz94

Will do. Thank you again!!

Originally Posted by real_texan

We'll I took it in and still done know if they have even fixed the problem. It's been three weeks on a unrelated problem. They said the water pump is leaking and is on back order. Hope it gets here soon