Hi All,


Not sure what is wrong here but the keyless entry system on my recently purchased 2013 DD Citadel isn't working (never worked since I got it). I can see that I have the keyless options (see below in build sheet) but not sure why it's not working. I also purchased a Start button since it was not installed when I purchased it but all I get is Damaged Key when trying to press it.


What am I missing here? I should be able to walk up to the truck with my keyfob and lock/unlock the doors... correct?


Thanks for any help provided!!


Bill




Equipment ListingVIN 1C4SDJETXDC562921Vehicle Description 2013 DODGE DURANGO CITADEL AWD SPORT UTILITY 4-DRMonotone Paint700 Amp Maintenance Free BatteryRain Brake SupportReady Alert BrakingElectronic Stability ControlHill Start AssistFour Wheel Traction ControlTrailer Sway DampingAnti-Lock 4-Wheel Disc HD BrakesVentilated Front SeatsActive Head RestraintsDoor Trim Panel w/Ambient Lighting3rd Row Remote Headrest Dumping2nd Row 60/40 Fold and Tumble Seat3rd Row SeatSupplemental Side Air BagsChild Seat Anchor System-LATCH ReadyAdvanced Multistage Front Air BagsSupplemental Frt Seat Side Air BagsFloor CarpetCargo Compartment CarpetCargo NetCargo Tie Down LoopsSTANDARD EQUIPMENTCovered Cargo StorageCargo Trim Panel w/Storage NetBright Front Door Sill Scuff PadsLuxury Front & Rear Floor MatsFloor Console w/Leather ArmrestCargo Compartment CoverPassenger Assist HandlesInterior Assist HandlesBright Cargo Area Scuff PadsLeather Wrapped Door PanelsFull Length Floor ConsoleOverhead ConsoleLeather Wrapped Shift ****Floor Mat, 3rd RowIlluminated Cupholders195MM Front AxleConventional Differential Frt AxleConventional Differential Rear AxleLaminated Front Door GlassTinted Windshield GlassFront Door Tinted GlassDeep Tint Sunscreen GlassRear Window DefrosterSun Visors w/Illum Vanity MirrorsRR View Auto Dim Mirror w/MicrophonePower 6X9 Multi-Func F/Away MirrorsPower SunroofRemote Proximity Keyless EntryRemote Keyless EntrySentry Key Theft Deterrent SystemKeyless GoATC w/3 Zone Temp ControlRear Air Conditioning w/HeaterHood InsulationPremium Insulation GroupPremium Instrument Cluster w/Tach140 MPH Primary SpeedometerRear Window Wiper/WasherRain Sensitive Windshield WipersDual Note Electric HornsAuxiliary 12-Volt Rear Power Outlet12V Auxiliary Power Outlet115V Auxiliary Power OutletPower Accessory DelayAir FilteringPower LocksHeated Front SeatsHeated Second Row SeatsPwr Front Windows, 1-Touch,Up & DownPower LiftgatePwr Driver/Pass 4-Way Lumbar AdjustPwr 8-Way Drvr Mem 8-Way Pass SeatsIlluminated EntryVehicle Information CenterGlove Box LampFront & Rear Interior LED LampsInterior Removable/Rechargeable LampRadio/Driver Seat/Mirrors MemoryAutomatic HeadlampsAuto High Beam Headlamp ControlLow Beam HID HeadlampsProjector LED Fog LampsSecurity AlarmEnhanced Accident Response SystemBody Color/Accent Color Rear FasciaFront License Plate BracketChrome Headlamp BezelsBright/Bright GrilleBody Color/Accent Color Front FasciaBelt MoldingsBright Door HandlesBright License Plate BrowAccent Color Wheel Lip MoldingSill MoldingAWD BadgeBright Side Roof RailsDurango Bright BadgeCitadel BadgeBright Exhaust Tip24.6 Gallon Fuel TankSpeed ControlHeated Steering WheelBright Silver Metallic Clear Coat9 Amplified Speakers w/SubwooferRemovable Short Mast AntennaSteering Wheel Mounted Audio CtrlsUconnect 730NSIRIUS Satellite RadioUconnect Voice Command w/BluetoothPower Rack and Pinion SteeringPerforated Leather Wrapped Strg WhlNormal Duty SuspensionPower Tilt/Telescope Steering Column265/50R20 BSW All Season Tires20X8.0 Aluminum Chrome Clad WheelsParkView(TM) Rear Back-up CameraNon Adjustable PedalsRemote Start SystemUniversal Garage Door OpenerTire Pressure Monitoring DisplayPower Locking Fuel Filler DoorEnglish/USA LanguageProtective Coating and RemoverHeadliner Parts ModuleSeat Parts ModuleInstrument Panel Parts ModuleDoor Parts ModuleFront End Parts ModuleFront Suspension Parts ModuleRear Suspension Parts ModuleTire & Wheel Parts ModuleFront Suspension Damper Parts ModuleRear Suspension Damper Parts ModuleBuild To U.S. Mkt. SpecificationsU.S. Dealer RetailZone 32-New YorkWD/6003 Vehilce FamilyFour Wheel Drive (4WD)/(4X4)Left Hand Drive (LHD)2013 Vehicle SpecificationsPrice Class PSport Utility ExtendedVehicle Order TrackingU.S. Specifications LabelNew Jersey Ship to State CodeCarb. Code 01Smog Code 06New Jersey Sold to State CodeLux Leather Trimmed Bucket SeatsBlackRear DVD Entertainment CenterTrailer Tow Group IV220 Amp AlternatorSupp. Side Curtain All Rows Air BagsRear Overhead ConsoleAll Automatic Transmissions6-Spd Automatic 65RFE Transmission2 Speed on Demand Transfer Case3.45 Rear Axle Ratio230MM Rear Axle5.7L V8 HEMI MDS VVT EngineAuto Dim Exterior Driver MirrorAutomatic Headlamp Leveling SystemOPTIONAL EQUIPMENTGPS NavigationExt. Mirrors w/Supplemental SignalsExterior Mirrors w/MemoryChrome Exterior MirrorsIntegrated Roof Rail Crossbars50 State EmissionsDual Rear Exhaust w/Bright TipsExterior Mirrors w/Heating ElementHeavy Duty Engine CoolingBright Silver Metallic Clear Coat506 Watt Amplifier6.5" Touchscreen DisplayBluetooth Streaming AudioSiriusXM Travel LinkSiriusXM TrafficAudio Jack Input for Mobile DevicesRemote USB PortRear Load Leveling SuspensionFull Size Spare TireGoodyear Brand TiresSteel Spare WheelAll Aluminum WheelsParkSense Rear Park Assist SystemTip StartClass IV Receiver Hitch7 and 4 Pin Wiring HarnessIntegrated Voice Command w/Bluetooth40GB Hard Drive w/20GB

 

Have you checked the battery in your fob? Did you only get one fob, or two? If two, have you tried the other one?

I'd start by installing a fresh battery in the fob, or take the fob to your local auto parts store and test it. Most (around here anyway) have little cardboard displays near the checkout registers with batteries, fob cases, and an RF tester to test if your fob is working transmitting.

You might also go in to the Vehicle Settings from the information display and make sure Remote Entry is not disabled. I don't recall if that is a setting or not, but it's good to make yourself familiar with what options are available to you in that menu anyway.

-Rod

 

I have a 2011 Durango but just checked Alldata to see if there was a troubleshooting guide on the keyless. At least for the 2011, there are two TSBs that sound like they could be related, but I'm not sure if either or similar would apply to the 2013 model year.

The TSBs related to the 2011 are 08-024-11 REV. A and 08-110-14.

For 08-024-11:
SYMPTOM/CONDITION:
The service flash corrects the following conditions:
^ Intermittent no start
^ Intermittent RKE function
The above conditions may be caused by a software lockup in the module. The lockup condition may be cleared by removing and reinserting fuse M27.
Flash reprogramming the WIN will correct these conditions.

For 08-110-14 (and this one is listed for the 2011-2013 Durango):
NOTE :This Service Bulletin applies to vehicles built on or before September 30, 2013 (MDH 0930XX) equipped with Remote Proximity Keyless Entry (sales code GXD) plus Keyless Go (sales code GX4). SYMPTOM/CONDITION:
Customers may experience an unresponsive remote entry transmitter integrated key FOB.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in TechCONNECT, verify no DTCs are set. If DTCs are present, record them on the repair order and repair as necessary before proceeding further with this bulletin. If the customer describes the symptom/condition, perform the Repair Procedure.
REPAIR PROCEDURE:
1. Open and close the key FOB case to reset the power. Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 08 - Electrical> 8N - Power Systems> Power Locks> TRANSMITTER, Integrated Key FOB> Standard Procedure> BATTERY REPLACEMENT.
2. Test both the door lock/unlock and remote start functions to verify that the key FOB is operating properly.
3. Did the key FOB door lock/unlock and remote start functions become functional again?Ultimately both are resolved by a software update.

-Rod

 

Hi Rod,


I have 2 FOBs and I have tried them both with same results. I will check the batteries but they work when locking/unlocking the truck and also remote starting so not sure if the battery is the issue. Either way... I will change them out to see and also to have fresh batteries :-)


Thanks !


Bill

 

Okay, so the keyless entry DOES work when using the buttons on the FOB, it's just the feature where you should only need to touch the door handle to unlock that doesn't work? Well, that and the Start/Stop button for the engine?

-Rod

 

Hey Rod,


You are correct. Everything other than touching the door handles and Push Start work. I thought these features were standard on Citadels but I could be wrong.


I may end up bringing it into dealer to be looked at since I have some recall work to be done anyways.


Thanks for your help


Bill

 

There is an antenna for the keyless located under the rear load floor that sometimes isn't fully clipped into its connection to the computer.

Try looking there.

 

Sorry but Rear Load Floor? Forgive me but where is this exactly?


Thanks !

 

 

I'll take a look to see if the antenna in disconnected/missing.


Thanks for your help and hope this is a simple fix !!!