T36 Recall
#101
03-25-2018, 02:50 PM
While researching the T36 recall I came across the following link, which are the dealer service instructions and lists all of the affected alternators, how to tell if yours is included in the recall, and detailed information on how to install them. I also found it interesting that they advise the dealership to offer a loaner car to minimize inconvenience if the vehicle needs to be kept overnight. Hope you find the link helpful.
https://static.nhtsa.gov/odi/rcl/201...7V435-8957.pdf
https://static.nhtsa.gov/odi/rcl/201...7V435-8957.pdf
#102
04-03-2018, 09:19 PM
#103
04-07-2018, 12:43 AM
#104
04-09-2018, 09:07 AM
Champion
We're sorry to hear you've been having such a tough time with your Durango. Has a case been created on your behalf? Send me a direct message if there is anything we can do to help along this process.
Jasmine
Dodge Social Care Specialist
#105
05-27-2018, 03:19 PM
Pandafan, hope you got yours sorted out. I had the exact same issue. Picked it up after the original alternator failure and recall performed, within an hour had the battery light on and brought it back. The PCM must have gotten fried because it was asking for 10V and there was a P2503 code for charging system low output. Like you, I got the alternator and PCM changed. However I hope you don't have the problem I'm running into now. It lasted fault free about three days and since then I've had a phantom battery light that has come on 15 times now, but shows not fault after it's shut off and restarted and the voltage seems to be reading fine at the OBD port and PCM.
#106
05-28-2018, 05:42 PM
I did have a similar problem after several attempts by dealer to fix a "faulty ground connection." Eventually, they replaced the entire wiring harness, but could not definitely say that the problem was related to the T36 alternator recall. Fortunately I have the extended warranty, so my out of pocket expense was only $100. I am trying to get Chrysler to reimburse me. I don't see how a wiring harness would require replacement unless there was excessive heat, like from when the defective alternator almost caught fire.
#107
05-29-2018, 07:22 AM
Well after starting this thread, I finally have an appointment next Monday to take the Durango in to have the alternator checked out to see if replacement is required, also there is a brake controller recall they will deal with. It has been a long time, and for what it is worth, despite registering to be notified when the parts became available, I never ever did receive notification.
#108
05-30-2018, 03:47 PM
Champion
Well after starting this thread, I finally have an appointment next Monday to take the Durango in to have the alternator checked out to see if replacement is required, also there is a brake controller recall they will deal with. It has been a long time, and for what it is worth, despite registering to be notified when the parts became available, I never ever did receive notification.
If you are in need of assistance while your Durango is in service, please send us a PM with your VIN, mileage, and dealer. We are happy to help!
Darlene
Dodge Social Care Specialist
#109
05-31-2018, 11:07 AM
I did have a similar problem after several attempts by dealer to fix a "faulty ground connection." Eventually, they replaced the entire wiring harness, but could not definitely say that the problem was related to the T36 alternator recall. Fortunately I have the extended warranty, so my out of pocket expense was only $100. I am trying to get Chrysler to reimburse me. I don't see how a wiring harness would require replacement unless there was excessive heat, like from when the defective alternator almost caught fire.
I do completely agree with you on not understanding why it's not covered as part of the recall. I work on aircraft and if you have an electrical component over volt/fry/catch fire we don't just change the part and move on. You have to check for other damage from the power spike. They did not with my experience even though a burning smell was reported in the cabin and under the hood. Hence having to go back for the PCM replacement and now this electrical gremlin. The harness should have been inspected to verify if there was damage.
#110
05-31-2018, 12:52 PM
I agree. I'm sure the overheated alternator has happened to many Durangos. It appears to be a result of stress caused by the electric power steering pump. I'm guessing it's not a defective diode, per se, but an engineering error that underestimated the demand placed on it by the power steering pump. As far as the wiring harness, I do not have part numbers but the service writer told me it was everything from headlights to firewall, which is a fairly big job. He complained that Chrysler only allocated 5 hours for replacement, which he said was not at all realistic.
As for hoping the light comes on to show the dealer, it should show up if they pull the codes. That's what happened for me, since the light wasn't on when I brought it in. The code showed a voltage anomaly.
Good luck!
As for hoping the light comes on to show the dealer, it should show up if they pull the codes. That's what happened for me, since the light wasn't on when I brought it in. The code showed a voltage anomaly.
Good luck!