I am trying to activate my transmission section and user defined points in my 3865 tuner and can not get the thing to link to my computer.

I keep getting an error code 2A key exchange error, and M4 read tuner data error. It did manage to start to update but then 'usb timed out' and I got a k103 save keys to server error occurred.

I tried signing up for the superchips forum but they have not sent me an account activation email which is usually instantaneous. I would call them but their hours suck. I work 8-5 and can't make personal calls. I get no lunch.

Any idea how I can resolve this?

 

No way to resolve at the moment. They are actively working to correct the issue you and others are having.

 

Ok. so long as there is no need for me to exchange my tuner for a new one.

 

I had the same codes and i pulled the tune out of my truck, returned it to stock and then when i plugged it back in to my computer the codes were gone.. Not sure if this helps but it worked for me..

 

ok. I was thinking about doing this. Will try after work today. thanks.

 

I uninstalled the tune and it communicates just fine. When I reinstall the tuning I have the same error message again. After the install it keeps trying to boot into the truck computer instead of sync'ing with the PC. IDK how long this issue has been going on but it sounds like an error with the programmers, rather than the software on the PC side.

However when I did get into the store I only get 3 options, 1: TPMS, 2: Vin unlock, and 3: something else already installed.

I can't find transmission control as a purchasable item. Where is it?

 

I'm having the same thing come up, just the 3 options.. I want to get rid of the toqure management.. We need to move this to the super chips thread somehow..

 

This is a temporary workaround for the current updater issue.


1) If you want the trans options and can't wait, follow step 1 below. You will need to ask the Superchips representative for a trans tuning waiver form.

2) If you just want to update your tuner, follow step 2 below.


1) To get the trans options under an RA, call in (407-585-7000 or 1-888-227-2447) for an RA, the tuner must be locked / tuned to the vehicle. We will require a signed waiver. We will charge what $39.95 minus the cost of inbound shipping. We will need a copy of the inbound shipping receipt to accompany the tuner. We will ship the tuner back to the customer Fed Ex ground no charge. i.e. $39.95 minus $12.50 equals $27.45 charged to the customers CC.

2) Follow the outlined driver removal instructions: Login to Superchips Easy Update. Connect the tuner. Key Exchange error appears, close Superchips easy update. Click the Start button, right click My Computer and select Manage then click on Device Manager (Device Manager may be different for OS’s other than XP). With the tuner plugged in, expand "Universal Serial Bus controllers" and scroll down to "USB Programmer", right click it and select Properties. In the Driver tab select "Uninstall Driver." You will be asked to reboot your machine. Reboot it and start the Easy Updater software then plug in your tuner. You will see "New Hardware found" and "Installing Drivers." The Easy Updater should then rescan your tuner and proceed with the update. Again upon the completion of the initial update you will again receive the two Key Exchange Errors. Not to worry, the tuner did receive the required update and you can ignore the key exchange errors.


Thanks!

 

Hey thanks alot for all your help.. I'm very happy with the SC tuner.

Chris

 

Yep that works. Every time the tuner runs into a snag this moves it on to the next step.

Thanks.