Yes in fact I have and yes they can "lose" a star... you just dont hear them advertise, after all do you think they are going to announce that they are only a 4 star. Always complain to chrysler and make sure you turn in those survey's... everybody gets one when they purchase a new vehicle from any Chry Corp dealership. 1 bad survey is worth 100 good ones and thats a fact.

 

yah i would deffinily be callin DCX and tellin em whats happened. I was luckly enough to work where i bought mine and i did the detailing myself through out the day, but hope everything turns out ok for you. and also the five star rating has a lot of different things that go into making it, but yah, they musta had some serious problems at that dealership

 

Why would I get mad they are only questions right? You are just trying to get more info about the situation, I can understand that...

Well it was kind of a bad move, we decided late on Friday that we wanted to actually buy a new truck, we knew the options we wanted, and we knew the budget we were going to work with. The problem was that this was the Friday prior to when the employee discount supossedly ending on Monday Sept. 1st, only after we bought the truck did we find out they were extending the discount... So, all day Saturday I spent driving to every known dealership in my area looking for the truck we wanted and comparing prices, by noon I found very little and started calling all the dealerships I knew prior to driving there if I wan't going to find something... I grew up in Elkton Md, where we bought our truck, and I had bought a used car from this same dealership about 10 years ago. So this was one of my calls, I also called every dealership between where I was (in Delaware driving from dealership to dealership at this point) and the dealership in MD to see what they had in stock that compaired to what I wa looking for. So I made a circle and hit a lot of dealerships that day from where we live in PA through DE and into MD... There was one dealership in DE that had something similar, but also had a bunch of things that we didn't care about that just boosted the price, so I chose to go with the one in MD due to price, options, and a previous experiance there...

I guess I with all the cars I have bought in the past, over 6, there was always apprehension about dishing out that much money for something, and since this was going to be Maries truck and it was actually the first "new" vehicle I have ever bought, I just chalked those reservation up to that... Man, please don't make me admit I was srared! But I hate th depreciation just driving a new car off the lot, so I always bought used cars about a year or so old...

I did all this already, sorry if I didn't post about it... Actually I had 2 cases opened against them one online and one by phone. but when I talked to everyone there about it they said that since the dealership seems to be helping me then I should stick with it and call back if they start giving me a had time.