OEM remote starter no longer works!
Champion
Joined: Jul 2011
Posts: 3,053
Likes: 28
From: Mopar HQ
Chris left a few months ago.
I'm not sure how to tell someone to check the wiring if a diagram can't be followed. Maybe visibly check all the wires (look for loose/frayed/pinched/disconnected) that go to and from the remote starter and to and from door/hood etc. ajar switches.
The remote start system will automatically be cancelled if any of the following occur:
Here's some additional information from STAR (our technical department):
If the issue is no start/no crank on a vehicle with factory remote start (Sales Code XBM), do not replace the Totally Integrated Power Module (TIPM) prior to checking the remote start antenna. The remote start antenna is a coaxial wire connected to the Wireless Control Module (WCM). If the antenna wire is pinched, frayed or shorted to ground, it may prevent the vehicle from being started with the ignition key. Utilize the Star Scan, go into the WCM, input and outputs screen and monitor the voltage of the ignition swtich MUX voltage. If the antenna is working properly, the ignition MUX voltage , with the key out of the ignition, should be 4.5volts. When inserting the key into the ignition, and not turning it on , the voltage should be 3.9 volts. When you turn the key to the accessory position, the MUX voltage should go to 2.75 volts, when turning to the run position, the voltage should be 1.06 and when cranking it goes to .39 volts. So, if the antenna is shorted to ground, there will be no voltage differential in each position. If a visual inspection is inconclusive, disconnect the antenna wire from the WCM. If the vehicle starts, and there visual wiring issues, there is a potential that the remote start antenna is shorted internally. Replace the remote start antenna.
Inhibiter enabled might be the cause. Connect StarSCAN or StarMobile, ECU view, TIPMCGW (or FCMCGW), misc options, Disable remote starter over ride. Follow StarSCAN instructions. Turn the ignition key to the off position, unplug the StarSCAN, close all of the vehicle doors, let the vehicle time out for five minutes. This will effectively put CAN B bus to rest. When this occurs, the remote start over ride selection will be disabled. You can now retest the operation of the remote start.
The dealer can contact STAR, if they so choose.
I'm not sure how to tell someone to check the wiring if a diagram can't be followed. Maybe visibly check all the wires (look for loose/frayed/pinched/disconnected) that go to and from the remote starter and to and from door/hood etc. ajar switches.
The remote start system will automatically be cancelled if any of the following occur:
- IF THE ENGINE STALLS OR RPM EXCEEDS 2500
- NORMAL TIME OUT RUN MODE (15 MINUTES)
- CUSTOMER MOVES IGNITION INTO RUN/START
- ANY VEHICLE DOOR AJAR
- TRUNK/LIFTGATE AJAR
- HOOD AJAR
- START COUNTER REACHED
- LOW RPM SHUTDOWN
- KEY IN IGNITION
- BRAKE PRESSED
- THE HAZARD SWITCH IS PRESSED
- NOT IN PARK OR NEUTRAL
- VEHICLE SPEED HIGH
- VTA ALARM TRIGGERED
- PANIC MODE ACTIVATED
- BATTERY VOLTAGE HIGH
- BATTERY VOLTAGE LOW
- LOSS OF BATTERY VOLTAGE
- MIL ON
- LOW OIL PRESSURE
- COOLANT TEMPERATURE HIGH
- CRANK NO START
- RKE OFF MESSAGE
- VEHICLE NOT CONFIGURED
- HOOD SWITCH NOT INSTALLED OR INOPERATIVE
- NO AUTOMATIC TRANSMISSION
- INVALID KEY
- IGNITION SNA
- IGNITION NOT IN LOCK
- VEHICLE IN SHIPPING MODE
- VEHICLE NOT PROGRAMMED
Here's some additional information from STAR (our technical department):
If the issue is no start/no crank on a vehicle with factory remote start (Sales Code XBM), do not replace the Totally Integrated Power Module (TIPM) prior to checking the remote start antenna. The remote start antenna is a coaxial wire connected to the Wireless Control Module (WCM). If the antenna wire is pinched, frayed or shorted to ground, it may prevent the vehicle from being started with the ignition key. Utilize the Star Scan, go into the WCM, input and outputs screen and monitor the voltage of the ignition swtich MUX voltage. If the antenna is working properly, the ignition MUX voltage , with the key out of the ignition, should be 4.5volts. When inserting the key into the ignition, and not turning it on , the voltage should be 3.9 volts. When you turn the key to the accessory position, the MUX voltage should go to 2.75 volts, when turning to the run position, the voltage should be 1.06 and when cranking it goes to .39 volts. So, if the antenna is shorted to ground, there will be no voltage differential in each position. If a visual inspection is inconclusive, disconnect the antenna wire from the WCM. If the vehicle starts, and there visual wiring issues, there is a potential that the remote start antenna is shorted internally. Replace the remote start antenna.
Inhibiter enabled might be the cause. Connect StarSCAN or StarMobile, ECU view, TIPMCGW (or FCMCGW), misc options, Disable remote starter over ride. Follow StarSCAN instructions. Turn the ignition key to the off position, unplug the StarSCAN, close all of the vehicle doors, let the vehicle time out for five minutes. This will effectively put CAN B bus to rest. When this occurs, the remote start over ride selection will be disabled. You can now retest the operation of the remote start.
The dealer can contact STAR, if they so choose.
Last edited by DodgeCares; Sep 30, 2013 at 01:52 PM.
Thread Starter
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Professional
Joined: May 2008
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The truck was taken back to the original dealer that installed the system a few weeks ago. After four days they determined it required two modules be replaced. After putting MORE money into this system I picked up the truck with a working remote start.
After a few days on the way into work my horn suddenly came on and stayed on. It also sounded like inside the cab a relay was clicking. Attempted to cycle the key and this did nothing to stop the horn from sounding. Disconnected the battery terminal and it stopped the horn. Tried the remote start and it no longer worked. No beeps, no lights flashing, nothing!
Brought it back to the dealer and they couldnt find anything wrong. They reprogrammed it and sent the truck on its way. Only after a few days I attempted to use the remote start and NOTHING! No beeps, no lights flashing, nothing.
This brings me to the current day. The dealer is going to have another look at it.
Beginning to think the chrysler remote start was a terrible mistake that will never work on my truck!
After a few days on the way into work my horn suddenly came on and stayed on. It also sounded like inside the cab a relay was clicking. Attempted to cycle the key and this did nothing to stop the horn from sounding. Disconnected the battery terminal and it stopped the horn. Tried the remote start and it no longer worked. No beeps, no lights flashing, nothing!
Brought it back to the dealer and they couldnt find anything wrong. They reprogrammed it and sent the truck on its way. Only after a few days I attempted to use the remote start and NOTHING! No beeps, no lights flashing, nothing.
This brings me to the current day. The dealer is going to have another look at it.
Beginning to think the chrysler remote start was a terrible mistake that will never work on my truck!
Champion
Joined: Aug 2006
Posts: 4,489
Likes: 4
From: New Jersey
I'm skeptical that they are using the correct parts and I am even more skeptical that they have installed the system correctly....
Do you have the model or part numbers for the modules they replaced? If so let us know what they are so we can look into it a bit.
Do you have the model or part numbers for the modules they replaced? If so let us know what they are so we can look into it a bit.
Record Breaker
Joined: Jul 2012
Posts: 1,084
Likes: 4
The truck was taken back to the original dealer that installed the system a few weeks ago. After four days they determined it required two modules be replaced. After putting MORE money into this system I picked up the truck with a working remote start.
After a few days on the way into work my horn suddenly came on and stayed on. It also sounded like inside the cab a relay was clicking. Attempted to cycle the key and this did nothing to stop the horn from sounding. Disconnected the battery terminal and it stopped the horn. Tried the remote start and it no longer worked. No beeps, no lights flashing, nothing!
Brought it back to the dealer and they couldnt find anything wrong. They reprogrammed it and sent the truck on its way. Only after a few days I attempted to use the remote start and NOTHING! No beeps, no lights flashing, nothing.
This brings me to the current day. The dealer is going to have another look at it.
Beginning to think the chrysler remote start was a terrible mistake that will never work on my truck!
After a few days on the way into work my horn suddenly came on and stayed on. It also sounded like inside the cab a relay was clicking. Attempted to cycle the key and this did nothing to stop the horn from sounding. Disconnected the battery terminal and it stopped the horn. Tried the remote start and it no longer worked. No beeps, no lights flashing, nothing!
Brought it back to the dealer and they couldnt find anything wrong. They reprogrammed it and sent the truck on its way. Only after a few days I attempted to use the remote start and NOTHING! No beeps, no lights flashing, nothing.
This brings me to the current day. The dealer is going to have another look at it.
Beginning to think the chrysler remote start was a terrible mistake that will never work on my truck!
Are there any updates yet? Have you been able to bring the vehicle back to your dealer for review?
If you have any questions or are looking for additional assistance reviewing with your dealer, please feel free to PM me if the vehicle is registered in Canada or my US counterpart, Lee (DodgeCares).
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Professional
Joined: May 2008
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Im doubting a lot of things... Ill see if I have the part nos that were replaced. They referred to them as two modules in the remote starter system but nothing more specfic.
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Professional
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Mike,
Are there any updates yet? Have you been able to bring the vehicle back to your dealer for review?
If you have any questions or are looking for additional assistance reviewing with your dealer, please feel free to PM me if the vehicle is registered in Canada or my US counterpart, Lee (DodgeCares).
Are there any updates yet? Have you been able to bring the vehicle back to your dealer for review?
If you have any questions or are looking for additional assistance reviewing with your dealer, please feel free to PM me if the vehicle is registered in Canada or my US counterpart, Lee (DodgeCares).
Im sure the dealer will "look" at it again but Ive easily been back there a dozen times since their original repair. They claim this is the older system that was available to my truck and that later in 07/08 they came out with a newer system that wont work with my truck. I find this questionable, can anyone verify this?
I think they should remove the system and install a completely new system at their cost. Doesnt dodge make things right?
Last edited by Mike649; Dec 3, 2013 at 01:09 AM.
Champion
Joined: Aug 2006
Posts: 4,489
Likes: 4
From: New Jersey
Ive had the truck to the dealer three additional times in the past month. The same issue was occuring shortly after they fixed it each time. Then they said the modules they replaced went bad again and required replacement. This past weekend they replaced the modules. When I first picked up the truck I tested the remote starter and it worked for a few minutes then shut off and then restarted itself. I drove home and parked the truck. A day later I used the remote starter, the truck started up, ram for a few minutes then shut off. It then restarted itself, ran for a few minutes and shut off. Again restarted itself ran for a minute and shut off. Lastly it restarted itself and ran for a minute, shut off and stayed off.
Im sure the dealer will "look" at it again but Ive easily been back there a dozen times since their original repair. They claim this is the older system that was available to my truck and that later in 07/08 they came out with a newer system that wont work with my truck. I find this questionable, can anyone verify this?
I think they should remove the system and install a completely new system at their cost. Doesnt dodge make things right?
Im sure the dealer will "look" at it again but Ive easily been back there a dozen times since their original repair. They claim this is the older system that was available to my truck and that later in 07/08 they came out with a newer system that wont work with my truck. I find this questionable, can anyone verify this?
I think they should remove the system and install a completely new system at their cost. Doesnt dodge make things right?
It sounds to me like there is a short somewhere in the wiring that is causing the modules to burn out... they likely error out but after a few times of it happening I bet they just get fried....
Either way I hope you fix it and definitely post your results.
Record Breaker
Joined: Jul 2012
Posts: 1,084
Likes: 4
Ive had the truck to the dealer three additional times in the past month. The same issue was occuring shortly after they fixed it each time. Then they said the modules they replaced went bad again and required replacement. This past weekend they replaced the modules. When I first picked up the truck I tested the remote starter and it worked for a few minutes then shut off and then restarted itself. I drove home and parked the truck. A day later I used the remote starter, the truck started up, ram for a few minutes then shut off. It then restarted itself, ran for a few minutes and shut off. Again restarted itself ran for a minute and shut off. Lastly it restarted itself and ran for a minute, shut off and stayed off.
Im sure the dealer will "look" at it again but Ive easily been back there a dozen times since their original repair. They claim this is the older system that was available to my truck and that later in 07/08 they came out with a newer system that wont work with my truck. I find this questionable, can anyone verify this?
I think they should remove the system and install a completely new system at their cost. Doesnt dodge make things right?
Im sure the dealer will "look" at it again but Ive easily been back there a dozen times since their original repair. They claim this is the older system that was available to my truck and that later in 07/08 they came out with a newer system that wont work with my truck. I find this questionable, can anyone verify this?
I think they should remove the system and install a completely new system at their cost. Doesnt dodge make things right?
Mike,
If you would like additional assistance reviewing this further, please PM me your VIN# and the name of your servicing dealer. I'd be happy to help.
Champion
Joined: Aug 2006
Posts: 4,489
Likes: 4
From: New Jersey
Thread Starter
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Professional
Joined: May 2008
Posts: 190
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Reach out to Dodge cares... send him copies of any receipts you have... I'm sure that they will make it right without charging you a dime... worst case they reimburse you for it all...
It sounds to me like there is a short somewhere in the wiring that is causing the modules to burn out... they likely error out but after a few times of it happening I bet they just get fried....
Either way I hope you fix it and definitely post your results.
It sounds to me like there is a short somewhere in the wiring that is causing the modules to burn out... they likely error out but after a few times of it happening I bet they just get fried....
Either way I hope you fix it and definitely post your results.
Its been a day since the last dealer visit and the remote seems to be working normally. I hope it will function properly from here on out!
Thank you two for helping me! I will contine to monitor things and update this thread. Dodgecacares- I appreciate your offer, however at this point hope I will not require taking you up on it!