Seems odd that it started leaking when first used, as the coil is under system pressure all the time (devils advocate). Doesn't the new hvac housing come with the new coils and doors installed as an assembled unit? If so, seems that this would be a warranty issue.

 

I don't understand that either. I would not think that even if some sharp object was left in the heater side of the blower that the blower could sent it with enough force to puncture the heater core. Now did they power flush the coolant system when they did the previous work and the weak spot in the heater core just let go now. They try to up sale all the time on oil changes but a relatively inexpensive core part to avoid major work later they don't even talk about.

 

$190 for the parts and $1,000 in labor
They showed me the heater core and where it split at the bottom along the seam. That proves nothing to me, but what can I do.
I cannot account for why it started leaking the day I started using the heater.
Maybe the coincidence was not me turning on the heater, but the cooling system being exposed to below normal temps before start-up?

They had their detail people clean and replace the padding under the passenger floor as well as a shampoo of that area of carpet.
No charge for that. I think that was to keep my temper down over them not suggesting such a low cost item getting replaced the last time the dash was out.

Any suggestions on getting the dark stains out of my concrete floor from the pink coolant?

 

[QUOTE Any suggestions on getting the dark stains out of my concrete floor from the pink coolant?[/QUOTE]


A liberal amount of WD40 from a jug and cheap kitty litter on top and cover with a board to keep the moisture in. This should lift that out. Also works for rust spots.

 

that will work, but he can also mix two cups of white vinegar, and one cup of dish soap in a 5 gallon bucket, then fill the bucket with Hot Water.

Then just pour on, wait 10 minutes and scrub with a brush and it should come out... then just rinse and repeat until it's all gone.

There are also cleaners available at most autoparts stores that will remove stains like that, but they are pricey....

 

But remember the Catch-22 when dealing with customers (most people in the US are hell bent on saving pennies that eventually lead to spending dollars in the future).

1) Dealer advises customer to kill two birds with one stone. Customer's response, "They're just making up stories to milk me of my hard earned money."

2) Dealer is accustomed to being accused of trying to milk customers of their hard earned money and therefore does not recommend replacing parts (the dealer) knows will fail in due course. The customer's response, "The dealer should have told me, but didn't, because he (dealer) wants to milk me of my hard earned money."

When I first bought my 1997 Ram I took it to a Quick Lube type store for a crankcase, power steering, and radiator flush. While in the waiting room, one of the technicians brought the air filter from a customer's vehicle to her and recommended it be changed. She had this grin on her face that said, "You're not going to skin me, you crooked, lying SOB" all while telling the technician, "No" as he tried to explain how having a dirty air filter reduced her vehicle's performance. When I say "dirty" I mean that thing was caked with soot. It's a wonder her vehicle's engine could breathe.

Overall, a business sometimes just can't win with customers.