I'm curious about something...

Currently my 2010 RAM Quad Sport is back at the dealership ... service department. I had it for 5 days (698KM)... and some (ESP/BAS) lights came on (and stayed on). While they have reset the codes to clear the issue... as soon as you drive 5 feet - they come back on. It is Day 14.. and they still have the truck. Granted they are not doing anything with it since they are waiting for a backordered TIPM for it.

My question is... since they (IMO) have done little troubleshooting... and they are not even sure it is a broken TIPM... if that doesn't fix it... and the drama goes on and on and on...

Does/Would a dealership take back the truck and get me a new one?

 

Depends on the governing body in your area. Every state in the U.S. has a lemon law, but Alberta is a different story.

"Contrary to popular belief, there is no “Lemon Law” in Alberta. A new vehicle that has chronic problems should be brought to the attention of the manufacturer. If a mutually satisfactory resolution cannot be agreed to, consumers can call the Canadian Motor Vehicle Arbitration Plan (CAMVAP at 1-800-207-0685) to see if they are eligible to have their dispute arbitrated by a neutral and independent organization."

Source: http://www.amvic.org/choosing_vehicle.htm

 

I would doubt it. I work in warranty for large diesel engines, and I've never seen them straight up give a customer a new engine, even after many many failures and rebuilds. Not sure if the truck business works the same, but I can imagine it'd be similar.

 

I believe even with the Canada act, the same type of standards apply. It needs to be the same issue, multiple times and attemps to repair. It can't be one issue, backordered part, get a new truck. They need to be given a chance to repair the issue.

I just got my truck back with a brand new front diff installed. Did it annoy me to have to take in my brand new truck to be torn apart and re assembled? Hell yeah, but if it has **** or tires, you are going to have issues with it.

If they gave everyone a new truck because the first one had issues, think how much new trucks would cost? And dealerships would be full of used trucks with no mileage....

 

ask them to take the part off a truck on the lot! never know they may go for it

 

check out the post titled "Electronic Stabilty/Brake Assist Issue" for intel on my issues. I am fine with having them fixing the problem... but you can understand the irritation when the excitement to drive your new truck gets delayed... backorder? 3 weeks? and that's just a guess.

They already tried swapping out brake controller - then the integrated trailer brake module... nix. Beyond that - they've done zero except order a new TIPM which is linked to your VIN - so they can't take one from another truck off their lot.

Boo.

TI 3VOM: **** or tires = issues.... now now - lets not forget about diks They too can cause a world of grief.

 

This is not true. Lemon laws applies not only for the dealership failing to repair the same defect multiple times, but can also apply if the vehicle spends a certain number of days in the repair shop. I believe Mississippi law is 15 days. Again, I believe Alberta does not have a Lemon Law, so you would need to use the contact number I posted above to see if you are eligible for independent arbitration.

 

Whats the name of the dealer? I am not sure if BBB will act on it or even NADAP

 

chrysler just anounced today that they are offering 60 day money back gaurentee on certain models

better look in to it to see if the ram qualifies

 

I believe this is only for minivans at the moment. And I'm sure it would only qualify on vehicles purchased AFTER the announcement.