I agree with most of this. The part I don't agree with is that there are still good dealers out there you just don't hear about them as much as the bad ones. Reading Internet forums is much like watching the evening news, you hear all the bad stuff going on but the good stuff gets very little press. Lets face it, people do not start threads to tell others what great experience's they had with a dealer.

If you want to call Chrysler on the issue the numbers are below.

800-992-1997 U.S.
800-465-2001 Canada

 

I took my truck, 2010, back to the dealer 5 months after purchasing it to complain about the front and rear bumper both corroding and the chrome going dull in spots. They told me unless it rusts through, I better learn to live with it.

 

I'm not saying Factory bumpers dont rust...Mine is on the inside, or that there arent TSB's for OEM installed bumpers, but that link you gave is for REPLACEMENT bumpers istalled by the dealer, either from an accident or warranty claims, not actual bumpers that came on them from the factory.

Here's the part I am referring to;
THE MOPAR REPLACEMENT CHROME FRONT BUMPER ON CERTAIN VEHICLES

Also, a TSB can simply be a Bulletin so the Dealers know what to look out for and new procedures for repairing things. TSB's aren't necessarily warranty related or even covered.

 

Thats exactly the kind of treatment i`m talking about. Most of the dealers either dont or wont step up and let the manufacture decide whats right, but then again, chrysler just blows you off unless you threaten legal action against them. If i have to fight with any of them to fix something that is an issue and it IS supposed to be covered under THEIR warranty, that is a vehicle brand i will not buy again. I too, ran into this exact same problem on my first 2010 hemi truck, both bumpers rusted after 6 months from brand new, the dealer told me GOOD LUCK and just walked away...! If they wont replace something as cheap and simple as a bumper, whats going to happen if you or i ever needed an engine or transmission under warranty. Slightly off topic here, but my 2nd 2010 hemi truck has the rearend about to go any day, has YET to be fixed. Dealer told me to drive it until it fails...WTF...??? Over 5 times to the dealer for a roof leak, (3rd brk light sealing issue) finally had to fix it myself. Headliner ruined from 3rd brk light issue, has not been fixed. Dealer says we`ll call ya when chrysler approves it. Never got the call. So all in all, i feel your pain brother.

DodgeCares:
People wouldnt complain or be pizzed off if chrysler would step up and do the right thing for their customers. But they dont, and thats why ther is always someone writing in the forums about bad issues and or problems with the dealer or chrysler. Great thing about that is, we know who NOT to buy a vehicle from due to others bad experiences. If one person is the only complainer, thats one thing, but having several complaints of lousy products and service is definatly another. Chris, you seem very genuine, and i DO have a very high opinion of you as well as respect for you... but let me tell ya my friend, you cant save chrysler all by yourself. The manufacture`s have to step it up or step aside, dealers especially because thats the first place you go to have the problem resolved. Anyhow, dont take this personal budd, i know you are trying to help and do the right thing, and i`m glad to see people like you still out there that really DO care. You dont get paid to come into these forums to help, you do it because thats what you like to do, help others and its always on your free time, and you dont have to do it either, but you do. To bad ALL companies didnt have more people like you working for them, ther would be a hell of alot less complaints.

 

I only stuck the link in here for people to check out, thats it and nothing more. It was just something i had found when i was looking for something else.
I never said anything about the facts to be golden. It DOES show a chrysler TSB number on it though.

Copy/Pasted right from the link

NHTSA Item Number: 10034710
Service Bulletin #: CSN-K23
Replacement #:
Vehicle/Equipment Make: DODGE
Vehicle/Eqipment Model: RAM 1500
Model Year: 2010
Mfg Component Code: 162200 STRUCTURE:BODY:BUMPERS
Date of Bulletin: 2010-10-01
Date Added: 2011-01-05
Summary: DODGE SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. MOPAR CHROME FRONT BUMPER CORROSION. THE MOPAR REPLACEMENT CHROME FRONT BUMPER ON CERTAIN VEHICLES MAY EXPERIENCE A CORROSION CONDITION ON THE CHROME SURFACE OF THE BUMP

 

I will not go into the whole dealer argument as I don't believe there are as many bad dealers as you but I believe you certainly will hear much more about the bad ones then the good ones. I have said it before, it is like watching the news, you hear all the bad stuff but you rarely hear the good. But that is not because it does not exist.

Are there bad dealers? Yep. Are there times when Chrysler is not going to be able to help the customer? Yes. But I would urge people to call us if they are not getting the level of service they think is right. I am on these forums to try and get useful information out to customers that they might not otherwise find.

Do you think it would be a step in the right direction if Chrysler paid people to work these forums and get information out?

 

I agree with you. There are good and bad dealers. Just like their are good/bad private garages.

Yes, I think it would be good if Chrysler had people checking forums out.

 

There used to be a great dealership before Chrysler pulled their dealership license local to me. I had purchased six new vehicles from them since 1996 through 2009. Theour currently still in business as a used vehicle dealership, mostly because of their excellent reputation, and still continue to support local mopar shows within their dealership property.

I unfortunately have yet to come close to finding another dealership that could match their service. If something was wrong, they looked into the matter, if the couldn't duplicate the issue the "owners son" (dealership manger) would literally ride with you in hopes of duplicating the problem with you present. I even had several issues occur after the 36k that were repaired under warranty, which was a kind gesture of appreciation for being a loyal customer. The best part was the salesmen worked with you through the while sale, contract, financing, and delivery. No hoops to jump through, no handing the customer off to the next associate in charge of the proceeding process, etc...

So in conclusion, a great dealership all around, seems like a winner to keep...

Nope, not according to Chrysler. That was very frustrating, the other two local dealerships are to large, and you're treated like a number, and the customer service is way below par.

Case and point, I had to have warranty work done last summer, front right shock. Took it in to have them check it out, the service associate said we'll contact you when it's in stock. THREE WEEKS LATER, no response, I call and speak to the same service associate about the shock, he runs a file check, and claims I must have stopped at another dealership, not theirs! Are you freaking kidding me!!! After returning again, go through the same BS inspection, indicating they'll have to order one, I finally had it repaired two weeks later when the shock arrived. Must have ordered the shock from Timbuktu.

Anyways, there are the GREAT, and the ugly.

 

Kind of late for that isnt it...?...lol. Personally i dont care what chrysler does anymore, i`m done with them as soon as this 2010 hemi truck is gone. And like I said before too, if chrysler would take care of the customer(s) in the first place, the customer would have never ended up bringing their complaint(s) to the forums to start with. Anyhow, glad you`re here to help others out in here as some do appreciate it alot. As soon as my hemi truck sells, i wont be a member in here any longer as i will be switching brands soon and it wouldnt make much sense for me to be a member any longer. (and no, i`m not buying a ford, chevy, toyota, or nissan either, i`m not even going to buy a truck this time around) A big thanks for your time chris.

Take care

 

Bye LU. Thanks for some interesting posts. Hope your 10 sells soon for you.

Something tells me you won't be happy with whatever vehicle you purchase. I do wish you good luck in your change.