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4th Gen Ram Tech2009 - 2018 Rams and the 2019 Ram Classic: This section is for TECHNICAL discussions only, that involve the 2009 - 2018 Rams and the 2019 Ram Classic. For any non-tech discussions, please direct your attention to the "General discussion/NON-tech" sub sections.
If it’s just a regular key and you are trying to lock/unlock using the keyhole in the door, sounds like it was not cut correctly.
The physical key works, it’s the only way I can get in and out locking my truck.. electronically it’s not programmed or something cause I can’t lock it while I’m walking away with my clicker
batteries are fresh inside the remote, I even cleaned the buttons inside because I seen it was a common issue for dirt and lint to cause issues
As stated before you need two remotes to program it. If you don't have that, you have to go to a dealer, locksmith, or a shop that can program your key to the computer.