Stalling!
#21
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ORIGINAL: mindjello
Well I headed down to the dealer today with a copy of this forum and proceeded to speak with my car salesperson. he mentioned that he had one other customer that had the stalling problem except they had to have it towed in! Guess it wouldn't start again. Probably a different problem than what we've been experiencing. We both went to see a guy in nthe service department, not the service manager but another guy from AutoCanada. Does anyone know who these guys are? He is appearently the "head dude". I gave him all the info I had and explained the problems. He took everything and said they'd get back to me. So now I wait. I was wondering Thomas, are you able let us know the name of the dealer where you had the flash performed? This way if I get any grief from my dealer, Crosstown Motors in Edmonton, I could refer them to your dealer for more information. I'll keep you guys posted!
Thxs! Carl
Well I headed down to the dealer today with a copy of this forum and proceeded to speak with my car salesperson. he mentioned that he had one other customer that had the stalling problem except they had to have it towed in! Guess it wouldn't start again. Probably a different problem than what we've been experiencing. We both went to see a guy in nthe service department, not the service manager but another guy from AutoCanada. Does anyone know who these guys are? He is appearently the "head dude". I gave him all the info I had and explained the problems. He took everything and said they'd get back to me. So now I wait. I was wondering Thomas, are you able let us know the name of the dealer where you had the flash performed? This way if I get any grief from my dealer, Crosstown Motors in Edmonton, I could refer them to your dealer for more information. I'll keep you guys posted!
Thxs! Carl
#23
#24
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ORIGINAL: Caliber101
Hey tupmier the guy ran ur vin and said you havent had ur vehical in yet, and said there is no steve sheridan that works there, hes bull ****ting me what now. Sorry lol
Hey tupmier the guy ran ur vin and said you havent had ur vehical in yet, and said there is no steve sheridan that works there, hes bull ****ting me what now. Sorry lol
[IMG]local://upfiles/43270/80EAE2D0BA524A43875B41099AE8BA2E.jpg[/IMG]
#27
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Hey all,
Well I had the dealer admit to me (verbally and in an email) that the Chrysler engineers are aware of the problem and that they expect a further flash update in November sometime ( as was noted in a previous post). They took the car today and did a flash update and it seems to be running smoother. We'll drive it over the long weekend and let you all know how things work out and if we see a difference in our mileage. Thanks for all your help Thomas and George and be sure to talk to your respective dealers in Late November to see if the new update has been released, I know I will. All I can suggest to those that are still having problems with their dealer is to be persistant, and give them as much information as you can. It also helps to get your salesperson on your side, they can't fix the problem but they can help put pressure on the service manager.
Well I had the dealer admit to me (verbally and in an email) that the Chrysler engineers are aware of the problem and that they expect a further flash update in November sometime ( as was noted in a previous post). They took the car today and did a flash update and it seems to be running smoother. We'll drive it over the long weekend and let you all know how things work out and if we see a difference in our mileage. Thanks for all your help Thomas and George and be sure to talk to your respective dealers in Late November to see if the new update has been released, I know I will. All I can suggest to those that are still having problems with their dealer is to be persistant, and give them as much information as you can. It also helps to get your salesperson on your side, they can't fix the problem but they can help put pressure on the service manager.
#28
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I just find it very wierd that most Caliber problems so far (Caliber Click, 1.8L Stalling, etc.) require us to prove to the dealer that it is a problem. What ever happened to the days of going to the dealer, and they diagnose your problem. Why do we have to go as far as bringing in somebody elses invoice or tech summary to show the dealer how to fix a problem. It's obvious that a new car will have glitches. But if they never get reported then they never get fixed.
#29
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ORIGINAL: Tigerr
I just find it very wierd that most Caliber problems so far (Caliber Click, 1.8L Stalling, etc.) require us to prove to the dealer that it is a problem. What ever happened to the days of going to the dealer, and they diagnose your problem. Why do we have to go as far as bringing in somebody elses invoice or tech summary to show the dealer how to fix a problem. It's obvious that a new car will have glitches. But if they never get reported then they never get fixed.
I just find it very wierd that most Caliber problems so far (Caliber Click, 1.8L Stalling, etc.) require us to prove to the dealer that it is a problem. What ever happened to the days of going to the dealer, and they diagnose your problem. Why do we have to go as far as bringing in somebody elses invoice or tech summary to show the dealer how to fix a problem. It's obvious that a new car will have glitches. But if they never get reported then they never get fixed.
#30
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In all fairness to DCX we probably discussed this problem amongst ourselves before they knew about it,
and since the 1.8 wasn't built much before June I think they as a company did a good job of working on the problem and trying to get a solution. That said I believe there communications with the Service Departments is slow and sucks. That's why they keep saying nothing is wrong beause we as a group are already informed but they have to wait for DCX communication to catch up.
And sadly but not least some Service People are Scared to death to flash a car and have a problem that renders the car inoperable.
Like flashing the BIOS on your computer if there's a problem the machine can become junk. But a lot of that is inexperiece with the new age of computers and cars it will get better (I hope)
Just my two cents worth. Remember we are talking about a new model and quite a few things need to be Ironed out they are doing there best we are just a little impatient some thimes because for us our problem should take presidence.
and since the 1.8 wasn't built much before June I think they as a company did a good job of working on the problem and trying to get a solution. That said I believe there communications with the Service Departments is slow and sucks. That's why they keep saying nothing is wrong beause we as a group are already informed but they have to wait for DCX communication to catch up.
And sadly but not least some Service People are Scared to death to flash a car and have a problem that renders the car inoperable.
Like flashing the BIOS on your computer if there's a problem the machine can become junk. But a lot of that is inexperiece with the new age of computers and cars it will get better (I hope)
Just my two cents worth. Remember we are talking about a new model and quite a few things need to be Ironed out they are doing there best we are just a little impatient some thimes because for us our problem should take presidence.