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Maybe both. I know chrysler said that they were not printing owner manuals anymore,because of cost and the manuals are getting much bigger.
Just to update - Chrysler will not automatically give you a full printed owner manual but if you ask your dealer they must provide you with a printed one (the large 500+ page one).
I first called the 1-800 number for Chrysler in the US and they told me this and were about to send me the manual free of charge but then stopped when I gave a Canadian address. They then gave me the Chrysler Canada number and when I called they were furious that the dealer had not offered a printed version. They sent me one free of charge, which I received within about a week, and told me they would be contacting the dealer to clearly explain who is responsible for making sure the customer gets a printed manual.
Bottom line - your dealer is responsible to get you a full printed manual free of charge if you request one.
Chrysler does not offer manuals in paper or CD rom anymore. To access service manuals, you can go to www.techauthority.com and purchace a subscription to the online manual data base and get the same online manuals the dealers use. When you get to the sight, click on TA on-line subscriptions and you can get a 3 day pass, month, year, etc.