2010 journey with honking issue.
Champion
Joined: Jul 2011
Posts: 3,053
Likes: 28
From: Mopar HQ
I have been back and forth with Scott Robinson Dodge in Torrance, CA and Dodge Customer Care and they both say there is nothing they can do til they can find a way to replicate the problem in my car. It's been in the shop 3 times in less than a year and it still honks by itself. Dodge won't take ownership of the problem and the "case managers" are only there to smooth things over and appease you. Fuses have been replaced along with the TCM(?) and they tell me that my car is fine. OH, but here's the kicker......If I go out and record the honking when it starts, it might help them to determine what sets it off. REALLY?!
I would suggest all of us flood Dodge with phone calls so they have to take notice.
Any suggestions would be great.
I would suggest all of us flood Dodge with phone calls so they have to take notice.
Any suggestions would be great.
If you'd like, I'd be happy to provide the STAR case I listed above to your dealership, or you can provide it to them if you have an appointment coming up. This may be something that they have not tried yet.
Kori
Dodge Social Care Specialist
Registered User
Joined: Feb 2017
Posts: 8
Likes: 2
Thank you, Kori! Are you at the Dodge corporate office with the "case managers"? Mine was not helpful at all. Everything that I am finding points to the clock spring which dealerships don't seem to want to take care of. My car is still at the service department at Scott Robinson Dodge in Torrance and has been since February11th.
Anything you can do to get this problem fixed would be greatly appreciated. My car was under warranty when I took it in the first time for the same problem and I was told that if the problem is not resolved, it stays under warranty til it is.
Thank you for your assistance!
Anything you can do to get this problem fixed would be greatly appreciated. My car was under warranty when I took it in the first time for the same problem and I was told that if the problem is not resolved, it stays under warranty til it is.
Thank you for your assistance!
Registered User
Joined: Feb 2017
Posts: 8
Likes: 2
I reviewed the emails and text from the dealership and Dodge and both said that a STAR case was already assigned but they are still saying there is nothing wrong.
AND, they want me to pay for the rental after Dodge customer care told me to hang on to it til I heard from a case manager. This was on Thursday, the 16th. The case manager emailed me at 6:45 pm on Friday, the 17th. Did he not realize what time it was and that is was a holiday weekend? Plus, he emailed and did not call. We have no record of a call.
I have been going back and forth with these people all morning and I'm quite disgusted that two large companies can be so careless.
AND, they want me to pay for the rental after Dodge customer care told me to hang on to it til I heard from a case manager. This was on Thursday, the 16th. The case manager emailed me at 6:45 pm on Friday, the 17th. Did he not realize what time it was and that is was a holiday weekend? Plus, he emailed and did not call. We have no record of a call.
I have been going back and forth with these people all morning and I'm quite disgusted that two large companies can be so careless.
Champion
Joined: Jul 2011
Posts: 3,053
Likes: 28
From: Mopar HQ
Thank you, Kori! Are you at the Dodge corporate office with the "case managers"? Mine was not helpful at all. Everything that I am finding points to the clock spring which dealerships don't seem to want to take care of. My car is still at the service department at Scott Robinson Dodge in Torrance and has been since February11th.
Anything you can do to get this problem fixed would be greatly appreciated. My car was under warranty when I took it in the first time for the same problem and I was told that if the problem is not resolved, it stays under warranty til it is.
Thank you for your assistance!
Anything you can do to get this problem fixed would be greatly appreciated. My car was under warranty when I took it in the first time for the same problem and I was told that if the problem is not resolved, it stays under warranty til it is.
Thank you for your assistance!
Kori
Dodge Social Care Specialist
New Member
Joined: Apr 2017
Posts: 1
Likes: 0
Kori
Hi Krystalmpace,
I'm sorry you're having this experience. We do have STAR case S1508000292 on file for 2010 Journeys, so your dealership should be able to look that up and see if it applies to your vehicle. It involves inspecting the horn switch, pad, and wiring harness. If you need help making an appointment, please let me know.
Kori
Dodge Social Care Specialist
I'm sorry you're having this experience. We do have STAR case S1508000292 on file for 2010 Journeys, so your dealership should be able to look that up and see if it applies to your vehicle. It involves inspecting the horn switch, pad, and wiring harness. If you need help making an appointment, please let me know.
Kori
Dodge Social Care Specialist
I need help with this please!
Registered User
Joined: Feb 2017
Posts: 8
Likes: 2
Unfortunately, Dodge doesn't care about the safety issues involving the horn. I was told that I could take it to a different dealership but that was as far as it went. I recorded the honking so they could see what was going on, recording me pulling the fuse out to make it stop, and they still do nothing. If my car goes back, it will be the fourth time for this same issue. I am currently driving with no horn.
Site Moderator-Dodge Tech
Joined: Sep 2010
Posts: 3,724
Likes: 22
From: Nashville, Tennessee
Unfortunately, Dodge doesn't care about the safety issues involving the horn. I was told that I could take it to a different dealership but that was as far as it went. I recorded the honking so they could see what was going on, recording me pulling the fuse out to make it stop, and they still do nothing. If my car goes back, it will be the fourth time for this same issue. I am currently driving with no horn.
Did they quote you any repair or replacement of anything AT ALL? There are only so many parts that operate the horn.
PM me the last 8 of the VIN.
Registered User
Joined: Sep 2017
Posts: 3
Likes: 1
I have been having this issue for over a year. It seemed to start after they replaced the ignition from the recall. I notice it most when it is very humid or raining. It does happen when I am driving as well. I also have had it sitting in my driveway going off in the middle of the night. I took it to dealership but they said they have to be able to recreate the issue to troubleshoot it and it does this randomly so they have no way to do so. Today I had company security from my work come in and tell me my horns been going on and off since this morning.