Have you guys heard about this? My wife and I found out about this a few weeks ago and were concerned about it.
If you haven't heard about it here is what is going on (basically not very specific).
They dropped about a 1000 customers for calling in too much, or for various reasons.
The part that really upsets me is they dropped 200 military members because they were using the "roam on any network" feature while in Iraq, and sprint was not ok with that.
It would be one thing if they dropped the services and compensated them, but they are dropping them and telling them "bye" without anything...

I understand that there are those genuine horrible customers, but 1000 of them? It isn't like their service is that great anyhow...
My wife and I HAD sprint for a long time, and recent events with customer service and now this made us switch (now that our contract is up finally!).

I hope no one here got cut off by Sprint.

Oh and beware, apparently banks and other companies are starting to impliment systems that will tell their customer service if they make enoughmoney off of youand then tell them to treat you appropriately... "We don't make enough off this guy so don't bother giving him any help"
Wow, how technology can be so good yet so bad...

Banks have had that system for years. Washington Mutual has a color code system that was used 8 years ago to determine average balances and give certain benefits to customers. I worked as a telephone banker for a whole 3 months before realized it was go nowhere.

I have nextel (sprint now). I get horrible service and multiple dropped calls a day which usually leads to me hanging up on a customer. When I finally got fed up with it I called them to complain. The lady told me they had fixed the problem with a new "hybrid" phone that used both sprint and nextel networks and she could give it to me for only $99. In additon to making me pay $99 for a phone so I can get the full usage of the service I pay on time every month for I was told I would have to renew my 2 year contract. Needless to say when she told my contract was up in september I told her I would be going elsewhere.

My contract ends in Obtober with sprint, I am thinking Verizon will get my business

Thats what I was thinking.

I got sprint/nextel. Can't complain with service or them. I've tried cingular (now at&t), and verizon with no better luck. I kept nextel for the direct connect at work. A lot better than chasin somebody down.

That's the same exact scam they used on a buddy of mine. Word for word !!

He's dumping them too


I think this whole EFF the customer thing started with the airlines about 10 years ago when they decided that the customer ISN'T always right. Other companies have been jumping on board ever since.

Sad ...

There was an article in the newspaper. It did not mention anything about dropping military personel.

They dropped those 1000 people because they called over 50times to customer service per month for silly nonsense.They said the average customer calls 2 times a month. Those 1000 people accounted for over 50,000 calls to the call center each month. They create the same amount of call volume as 25,000 normal customers. That increased the amount of staff needed to accomodate these calls and it also increases the amount of wait time the other customers had to wait for legitimate needs to call in. Sprint's thinking is that if you are that unhappy with their service you would just be better off going somewhere else because if you call 50 to 60 times or more a month and gripe, nothing they are going to do is going to make you happy.

I'm glad they dropped these 1000 people because I have had my own business and there were customers that needed to be fired. It is a good smack in the face for the 1000 cry babies that called in everytime the slightest little thing did not go the way theyexpected it to. You know the type I'm talking about.

I've had Sprint for about 8 years, and the only issues I've ever really had with them are the idiots on the call-in customer service. My phones generally have been awesome phones, and I've only had 1 bad phone in that 8yr span. Does this make them the best? No, just that I've had a great experience with them. Cell phone coverage quality varies for every provider depending on where you live. It's just a fact of life. Too many variables like living in a valley or mountain area, lack of cell towers in your area, and just crappy phone support.

I'm sorry that you've had bad luck with Sprint/Nextel......but I've heard just as many horror stories about the rest of the cell providers. Alltel is really the only one I havent heard much about, but I havent heard great things about them....All I will say is that you really do your homework and make sure that switching to ANY cell phone carrier is going to give you the best options/deal for your money. I would strongly suggest that you talk to people who have it in your area.


The customer is NOT always right.....and that is indeed a fact. I'm truly tired of watching people scam, cry, and complain their way into free crap just because they know they can get it. It causes the rest of us to pay more for our services and we lose out on lower priced deals because of it. I truly think what Sprint did was a great idea, provided it was legitimately what they said it was. Your average day person isnt getting dropped, but someone who calls in and complains 3 times a day is definitely going to be cut lose. Now obviously they arent targeting people with legitimate problems. If your phone is screwed up or your bill has problems, they arent going to get rid of you. This is really more about getting rid of the idiots who just waste Sprint's time with stupid nonsense.

All of you have seen people who abuse the system. All of you have been pissed off, annoyed, even jealous when someone else whines long enough or often enough because something new came out 2 months after they got their item, and they want the new one free of charge........ it's just time for these type of people to get knocked down a peg. I think its the right idea to do this, perhaps not the best way, but definitely the right idea....

As for the troops in Iraq, while I support those guys and it sucks to see them deal with this.......Sprint is pretty much a US only cell provider. So technically, those guys in Iraq are using their cell's out of Sprint's network and "abusing" the service. Personally, I think Sprint should overlook it......but it is within their right to do this.

I've had Verizon from the time they got to use that name and bought out my carrier and I have not had any problems from them. What I liked was them giving me $25.00 credit for each when my kid and her hubby to be switched from Sprint to Verizon last month and she told them I set her now she can talk to her mom all she wants for free and not use any basic minutes.