a huge thanks to " parts/service " @ O'neal Dodge in GA
#1
10-24-2007, 12:11 PM
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a huge thanks to " parts/service " @ O'neal Dodge in GA
as you guys can imagine, if I ever go into the dealer for something to be warrantied... eyebrows get raised ! They don't want to touch my truck. That's all good cause I don't want them to touch my truck anyway. But ! if there are any manufacturer defects... you bet I'm gonna be in there looking for warranty.
So anyway, my passenger side door window cracked out of the blue. My truck had sat in the driveway for 2 days untouched. I went out to wash it and found that window to be cracked ! ?? I got to searching some of the forums for others that had this happen and sure enough, there's a number of people that had windows crack for no reason. David said he's seen several and all were inferno red mega cabs ???
I called the dealer I bought my truck from and pretty much was blown off. He said in 25 yrs, he's never seen Chrysler replace glass. OK.... so, I called Chrysler. They said they'd do what they could to get it fixed at another dealer. They asked that I go to my local dealer for them to start a ticket on it which I did. They took pictures at the dealer to send to Chrysler for approval,
The next day I get a call from Chrysler stating they will not cover the window under warranty and the fact I have 15K on my truck puts the window out of warranty anyway. Needless to say, I was pretty [:@] How in the hell can you determine from pictures how a window was broken ???
So, I thought I'd put a call into David ( parts/service ) here at the forum who works at the Chrysler dealership ( O'neal Dodge ) in GA. I figured since I've already been turned down by Chrysler, the best I could do is to look for the best price I can on a window which is what I called David about.
Well, David went above and beyond and asked if he could try to get it covered under warranty. I was all for that so, I took some pics for him to submit to Chrysler along with my trucks info. He said within 10 minutes he had it approved ! This is what I call service !! All done over the phone and emails, David couldn't have been nicer or more helpful.
O'neal Dodge seems to be one of those dealerships that hear what their customers have to say instead of figuring out how NOT to over a warranty. I wanted to say thanks to David and for anyone looking for a real dealer to work with.... O'neal Dodge in GA is it !!
In case you were wondering.... because of the way the track mounts to the underside of the window, when you roll it up it puts a lot of stress on the window. I don't think there's a limit switch on the windows which would help and if there is... it's not set right. When you go to shut the door, because of the window being so tight in it's track when rolled up.... it's prone to break.
So anyway, my passenger side door window cracked out of the blue. My truck had sat in the driveway for 2 days untouched. I went out to wash it and found that window to be cracked ! ?? I got to searching some of the forums for others that had this happen and sure enough, there's a number of people that had windows crack for no reason. David said he's seen several and all were inferno red mega cabs ???
I called the dealer I bought my truck from and pretty much was blown off. He said in 25 yrs, he's never seen Chrysler replace glass. OK.... so, I called Chrysler. They said they'd do what they could to get it fixed at another dealer. They asked that I go to my local dealer for them to start a ticket on it which I did. They took pictures at the dealer to send to Chrysler for approval,
The next day I get a call from Chrysler stating they will not cover the window under warranty and the fact I have 15K on my truck puts the window out of warranty anyway. Needless to say, I was pretty [:@] How in the hell can you determine from pictures how a window was broken ???
So, I thought I'd put a call into David ( parts/service ) here at the forum who works at the Chrysler dealership ( O'neal Dodge ) in GA. I figured since I've already been turned down by Chrysler, the best I could do is to look for the best price I can on a window which is what I called David about.
Well, David went above and beyond and asked if he could try to get it covered under warranty. I was all for that so, I took some pics for him to submit to Chrysler along with my trucks info. He said within 10 minutes he had it approved ! This is what I call service !! All done over the phone and emails, David couldn't have been nicer or more helpful.
O'neal Dodge seems to be one of those dealerships that hear what their customers have to say instead of figuring out how NOT to over a warranty. I wanted to say thanks to David and for anyone looking for a real dealer to work with.... O'neal Dodge in GA is it !!
In case you were wondering.... because of the way the track mounts to the underside of the window, when you roll it up it puts a lot of stress on the window. I don't think there's a limit switch on the windows which would help and if there is... it's not set right. When you go to shut the door, because of the window being so tight in it's track when rolled up.... it's prone to break.
#2
10-24-2007, 12:23 PM
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RE: a huge thanks to " parts/service " @ O'neal Dodge in GA
Yeah, this Parts/Service character sure is turning out to be a rose in a thornbush isn't he? In this day and age it's extremely rare to find good people anymore and it seems that Dave is one of them. As a result, whatever I need from a dealer will come from Dave. PERIOD !!
Hey Dave, is it OK to pass your number along to others looking for parts?
On another note ... Hey Triton !!
I FINALLY found the mag with your Ram in it. I swear I think I went to at least 50 places to find it. Everywhere I went that sold magazines I would look for it. Diesel magazines are kinda rare in the city. I would up subscribing to Diesel World and Diesel Power as a result. (BTW Diesel World has a GREAT story on the Team Green Ram that runs 9 second runs consistantly ) Your truck looks AWESOME !! They id a really good job of representin you for sure. You oughta see if you can have them send you some of those pics from the magazine. They turned out really good.
PROPS brotha !!
Hey Dave, is it OK to pass your number along to others looking for parts?
On another note ... Hey Triton !!
I FINALLY found the mag with your Ram in it. I swear I think I went to at least 50 places to find it. Everywhere I went that sold magazines I would look for it. Diesel magazines are kinda rare in the city. I would up subscribing to Diesel World and Diesel Power as a result. (BTW Diesel World has a GREAT story on the Team Green Ram that runs 9 second runs consistantly ) Your truck looks AWESOME !! They id a really good job of representin you for sure. You oughta see if you can have them send you some of those pics from the magazine. They turned out really good.
PROPS brotha !!
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10-24-2007, 12:30 PM
#4
10-24-2007, 12:36 PM
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RE: a huge thanks to " parts/service " @ O'neal Dodge in GA
ORIGINAL: Mayfair
On another note ... Hey Triton !!
I FINALLY found the mag with your Ram in it. I swear I think I went to at least 50 places to find it. Everywhere I went that sold magazines I would look for it. Diesel magazines are kinda rare in the city. I would up subscribing to Diesel World and Diesel Power as a result. (BTW Diesel World has a GREAT story on the Team Green Ram that runs 9 second runs consistantly ) Your truck looks AWESOME !! They id a really good job of representin you for sure. You oughta see if you can have them send you some of those pics from the magazine. They turned out really good.
PROPS brotha !!
On another note ... Hey Triton !!
I FINALLY found the mag with your Ram in it. I swear I think I went to at least 50 places to find it. Everywhere I went that sold magazines I would look for it. Diesel magazines are kinda rare in the city. I would up subscribing to Diesel World and Diesel Power as a result. (BTW Diesel World has a GREAT story on the Team Green Ram that runs 9 second runs consistantly ) Your truck looks AWESOME !! They id a really good job of representin you for sure. You oughta see if you can have them send you some of those pics from the magazine. They turned out really good.
PROPS brotha !!
Yeah, the green team is in just about every diesel magazine that comes out. They've been doing really well with that old truck they have. It's gonna be fun to watch next season because there's some mean machine in the works. I don't think they'll hold their title for long. A Banks in a Dmax just did a 8.6 second run. http://youtube.com/watch?v=9UhNswR-Khc
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10-24-2007, 12:45 PM
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#6
10-24-2007, 12:51 PM
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RE: a huge thanks to " parts/service " @ O'neal Dodge in GA
Team green is AWESOME !!
Iremember the first time I saw this video. I was then and I still am now - stunned
They rock !!
http://video.competitiondiesel.com/v...6b018890cf.htm
Iremember the first time I saw this video. I was then and I still am now - stunned
They rock !!
http://video.competitiondiesel.com/v...6b018890cf.htm
#7
10-24-2007, 02:17 PM
RE: a huge thanks to " parts/service " @ O'neal Dodge in GA
I had the same thing happen Triton. My window cracked while using a slim jim to open a locked door. The glass place I took it to said the windows are laminated glass(says right on the window)and will crack easy. I just put non laminated window on my passenger side incase I have to get it slim jimmed again.
ORIGINAL: triton
as you guys can imagine, if I ever go into the dealer for something to be warrantied... eyebrows get raised ! They don't want to touch my truck. That's all good cause I don't want them to touch my truck anyway. But ! if there are any manufacturer defects... you bet I'm gonna be in there looking for warranty.
So anyway, my passenger side door window cracked out of the blue. My truck had sat in the driveway for 2 days untouched. I went out to wash it and found that window to be cracked ! ?? I got to searching some of the forums for others that had this happen and sure enough, there's a number of people that had windows crack for no reason. David said he's seen several and all were inferno red mega cabs ???
I called the dealer I bought my truck from and pretty much was blown off. He said in 25 yrs, he's never seen Chrysler replace glass. OK.... so, I called Chrysler. They said they'd do what they could to get it fixed at another dealer. They asked that I go to my local dealer for them to start a ticket on it which I did. They took pictures at the dealer to send to Chrysler for approval,
The next day I get a call from Chrysler stating they will not cover the window under warranty and the fact I have 15K on my truck puts the window out of warranty anyway. Needless to say, I was pretty [:@] How in the hell can you determine from pictures how a window was broken ???
So, I thought I'd put a call into David ( parts/service ) here at the forum who works at the Chrysler dealership ( O'neal Dodge ) in GA. I figured since I've already been turned down by Chrysler, the best I could do is to look for the best price I can on a window which is what I called David about.
Well, David went above and beyond and asked if he could try to get it covered under warranty. I was all for that so, I took some pics for him to submit to Chrysler along with my trucks info. He said within 10 minutes he had it approved ! This is what I call service !! All done over the phone and emails, David couldn't have been nicer or more helpful.
O'neal Dodge seems to be one of those dealerships that hear what their customers have to say instead of figuring out how NOT to over a warranty. I wanted to say thanks to David and for anyone looking for a real dealer to work with.... O'neal Dodge in GA is it !!
In case you were wondering.... because of the way the track mounts to the underside of the window, when you roll it up it puts a lot of stress on the window. I don't think there's a limit switch on the windows which would help and if there is... it's not set right. When you go to shut the door, because of the window being so tight in it's track when rolled up.... it's prone to break.
as you guys can imagine, if I ever go into the dealer for something to be warrantied... eyebrows get raised ! They don't want to touch my truck. That's all good cause I don't want them to touch my truck anyway. But ! if there are any manufacturer defects... you bet I'm gonna be in there looking for warranty.
So anyway, my passenger side door window cracked out of the blue. My truck had sat in the driveway for 2 days untouched. I went out to wash it and found that window to be cracked ! ?? I got to searching some of the forums for others that had this happen and sure enough, there's a number of people that had windows crack for no reason. David said he's seen several and all were inferno red mega cabs ???
I called the dealer I bought my truck from and pretty much was blown off. He said in 25 yrs, he's never seen Chrysler replace glass. OK.... so, I called Chrysler. They said they'd do what they could to get it fixed at another dealer. They asked that I go to my local dealer for them to start a ticket on it which I did. They took pictures at the dealer to send to Chrysler for approval,
The next day I get a call from Chrysler stating they will not cover the window under warranty and the fact I have 15K on my truck puts the window out of warranty anyway. Needless to say, I was pretty [:@] How in the hell can you determine from pictures how a window was broken ???
So, I thought I'd put a call into David ( parts/service ) here at the forum who works at the Chrysler dealership ( O'neal Dodge ) in GA. I figured since I've already been turned down by Chrysler, the best I could do is to look for the best price I can on a window which is what I called David about.
Well, David went above and beyond and asked if he could try to get it covered under warranty. I was all for that so, I took some pics for him to submit to Chrysler along with my trucks info. He said within 10 minutes he had it approved ! This is what I call service !! All done over the phone and emails, David couldn't have been nicer or more helpful.
O'neal Dodge seems to be one of those dealerships that hear what their customers have to say instead of figuring out how NOT to over a warranty. I wanted to say thanks to David and for anyone looking for a real dealer to work with.... O'neal Dodge in GA is it !!
In case you were wondering.... because of the way the track mounts to the underside of the window, when you roll it up it puts a lot of stress on the window. I don't think there's a limit switch on the windows which would help and if there is... it's not set right. When you go to shut the door, because of the window being so tight in it's track when rolled up.... it's prone to break.
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#8
10-24-2007, 02:36 PM
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RE: a huge thanks to " parts/service " @ O'neal Dodge in GA
ORIGINAL: UpBranchLiner
I had the same thing happen Triton. My window cracked while using a slim jim to open a locked door. The glass place I took it to said the windows are laminated glass(says right on the window)and will crack easy. I just put non laminated window on my passenger side incase I have to get it slim jimmed again.
I had the same thing happen Triton. My window cracked while using a slim jim to open a locked door. The glass place I took it to said the windows are laminated glass(says right on the window)and will crack easy. I just put non laminated window on my passenger side incase I have to get it slim jimmed again.
