Very well said!

We need to get a sticky up there that has locations of the dealerships that we have had good and bad experiences with.

I can't remember the site that lets you do the map pin point thing. Maybe someone else knows what I'm talking about.

 

Well ... believe it or not this was my New Years resolution last year. We often fire off a hate letter the minute we're pissed off, but we never send one off when we're pleasantly surprised and happy with the service recieve. For my resolution I decided to do just that. When I'm happy, I let someone on top know. I've sent quite a few out. It makes not only me, but I'm sure the person who made my day feel good even if it's just for a moment. In today's crappy world, it's nice to see a ray of sunshine every once ina while.

 

Yep, thats a good idea. This one is named Dodge Country, located in Killeen Texas. This is the home of Fort Hood, so soldiers are the biggest part of their business. I just thought that it was good business to do what the service manager did,,, after all, he could just looked at me and shugged his shoulders.

 

Just left killeen with a mega cab from dodge country 3 months ago ,bought three trucks from them they realy do try hard to get it right . Larry moody is service manager and Michele was my service advisor they even helped me with a lemon and bought it back after dodge was being a pain in the a##

I told them this is no way to treat a disabled vet, and a reapeat customer, I have enough problems to deal with ,and the owner called dodge and got it worked out

millitary dealerships get a lot of flack but in killeen these people are to be trusted (pretty rare these days)

 

Thats true,, its been my experience that military installations are magnets for swindlers. Case in point, the Chevy dealership that sits right next to Dodge Country. The day I bought my CTD, I was in the Chevy dealership. They pi$$ed me off so bad that got irately mad and began yelling [sm=icon_flaming.gif] about 2 or 3 soldiers walked out rite behind me. I saw one of them in the Dodge store, and he said that they were trying to do the exact same thing to him.

 

think i seen your truck before . do you know a sgt scott vitorio?? he ever driven your truck??

 

I agree with Mayfair about letting the upper level know when your pleased.
We were on a trip to Utah and had dinner at a local restaurant which is part of a nationwide chain.
The staff were friendly, courtious and friendly.
After we returned to the motel, I sent an email to the corp headquarters informing them about our experience.
They sent me one back thanking me for the info and suggested the next time Im in the area, to meet the mamager.
I did and the meal for our group was free.

 

Cant say I know him,, the only other person beside me to drive my truck is my wife, and shes only driven it once. (she loved it by the way, she said it has more power than her Honda)