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Buttons on driver's side door trim panel not working

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  #1  
Old 12-29-2011, 09:04 AM
Ricapar Ricapar is offline
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Default Buttons on driver's side door trim panel not working

Hi Everyone,

I have a 2009 Dodge Journey SXT. Well, my parents do. But when it comes to fixing stuff, it may as well be mine. Car is out of warranty/etc.

A while ago half the buttons on the driver's side panel stopped working. The ones not working include:
  • Driver side window switch
  • Passenger side window switch
  • left/right mirror switches
  • D-pad for adjusting the mirrors
Only two remain working... The two rear window switches.

I first suspected it was the module in the door that was bad. I removed it, opened it up, and visually inspected.. Didn't notice anything wrong though. There are two wires that go to that box though: A large one with several pins, and a smaller one, with three pins. The larger one with multiple mins seems to control the rear power windows, as well as the backlight, and the window lockout switch.

All of the ones I described up above seem to be controlled by the three-pin (data?) connection.


Anyways, I ordered the new part, put it in... and nothing.

So the problem lies somewhere else.

Anyone got any pointers on how to debug that 3-pin data connection?

Wiring diagrams or something perhaps?
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  #2  
Old 12-29-2011, 10:15 PM
Ricapar Ricapar is offline
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So, minor update here.

I checked the fusebox that's located under the hood. Found that the fuse for the driver door switch / window switch was blown.

Woo hoo! Easy fix! Well... nope =(

Replaced the 10A fuse with a new one... but still nothing.

Tried both the original door trim switches and the replacements as well. Nothing.

Is there another fuse box in the car that I'm not aware of? Anything else I should check?
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Old 12-29-2011, 10:57 PM
steak59 steak59 is offline
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Did you do the Door wiring harness recall on ur vehicle yet? The original door wiring are too short and tend to break.
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  #4  
Old 12-30-2011, 12:41 PM
Ricapar Ricapar is offline
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Quote:
Originally Posted by steak59 View Post
Did you do the Door wiring harness recall on ur vehicle yet? The original door wiring are too short and tend to break.
No, I have not. Thanks for pointing that out though. I called up the dealer, and just scheduled an appointment for the recall (any any others that may apply).

I'll report back with results once it's through.
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  #5  
Old 12-31-2011, 10:20 AM
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HammerZ71 HammerZ71 is offline
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This seems to be a widespread problem, the 4th Gen Rams (09+), newer Grand Cherokees also have the same problem and it's wires breaking at or inside that wire harness. I also know that newer Ford trucks are experiencing the same issues.

Can you say "cheap Chinese parts"???
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Old 12-31-2011, 12:16 PM
steak59 steak59 is offline
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Volkswagen has the same problem too. I think the problem is the Length of the wire just doesnt match the angle that the door flex, and gets crumbled and pinched as you open and close the door.
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Old 01-01-2012, 09:05 PM
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master tech master tech is offline
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You need to check to see if your car is under the recall notice. Its free

Copyright 2011, Chrysler Group LLC, All Rights Reserved
February 2011
Dealer Service Instructions for:
Safety Recall K07
Front Door Wiring Harnesses
2009 (JC) Dodge Journey
NOTE: This recall applies only to the above vehicles built from November 01, 2007 through November 07, 2008 (MDH 110122 through 110723).
The front door wiring harnesses on about 65,000 of the above vehicles may fatigue and break. Broken wires could interrupt the circuits for the side impact sensor(s) located inside the front doors. This could resulting in the illumination of the airbag warning lamp and loss of side crash sensing capability.
The right and left front door wiring harnesses must be replaced.
Models IMPORTANT: Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Subject Repair
Safety Recall K07 – Front Door Wiring Harnesses Page 2
Part Number Description
CBD1K071AA Door Wiring Harness Package (without power windows express up/down feature)
Each package contains the following components:
Quantity Description
1 Harness, right front door wiring
1 Harness, left front door wiring
Part Number Description
CBJ1K072AA Door Wiring Harness Package (with power windows express up/down feature / sales code JSC)
Each package contains the following components:
Quantity Description
1 Harness, right front door wiring
1 Harness, left front door wiring
The following special tools are required to perform this repair:
 NPN wiTECH VCI Pod Kit
 NPN Laptop Computer
 NPN wiTECH Software
Parts Information Special Tools
Safety Recall K07 – Front Door Wiring Harnesses Page 3
1. Open the hood.
2. Roll down both front door windows.
3. Disconnect and isolate the negative battery cable at the left shock tower.
4. Remove the front door window switch, grab handle cup, and release handle bezel (Figure 1).
5. Remove the front door panel (Figure 1).
6. Remove the front door inner window seal (Figure 1).
7. Separate the oval wiring harness grommet from the lower “A” pillar (Figure 1).
Service Procedure
Figure 1 – Left Front Door Panel Shown
OVAL WIRING HARNESS GROMMET
DOOR WINDOW SWITCH
INNER WINDOW SEAL
RELEASE HANDLE BEZEL
GRAB HANDLE CUP
Safety Recall K07 – Front Door Wiring Harnesses Page 4
8. Disconnect the body electrical connectors from the front door wiring harness (Figure 2).
9. Remove the two door grommet retaining screws (Figure 2).
10. Remove the door speaker from the door and disconnect the electrical connector (Figure 2).
11. Open the access door and disconnect the door latch electrical connector (Figure 3).
Service Procedure (Continued)
Figure 2 – Left Front Door Shown
Figure 3 – Access Door in Open Position
ELECTRICAL CONNECTIONS
ACCESS DOOR
GROMMET RETAINING SCREWS
ACCESS DOOR
Safety Recall K07 – Front Door Wiring Harnesses Page 5
12. Disconnect the remaining electrical connectors and remove the front door wiring harness from the vehicle (Figure 2).
CAUTION: Note the wiring harness routing before removing the wiring harness from the door. The new wiring harness must be routed in the same location as the original wiring harness.
13. Place the new front door wiring harness into position on the door.
14. Connect the front door wiring harness connectors to the body electrical connectors.
15. Snap the oval wiring harness grommet into the oval hole on the “A” pillar (Figure 1).
16. Place the door grommet into position and install the two retaining screws (Figure 1).
17. Connect the remaining electrical connectors to their respective modules/connectors (Figure 2).
18. Connect the door latch electrical connector and close the access door (Figure 3).
19. Connect the door speaker electrical connector and install the door speaker (Figure 4).
20. Install the front door inner window seal.
21. Install the front door panel.
22. Install the front door window switch, grab handle cup, and release handle bezel.
23. Repeat steps 4 through 22 on the other front door.
24. Connect the negative battery cable.
Service Procedure (Continued)
Figure 4 – Door Speaker
DOOR SPEAKER
Safety Recall K07 – Front Door Wiring Harnesses Page 6
25. Using Mopar Total Clean or equivalent, clean both front door panels
26. On vehicles equipped with Express Window Up/Down (sales code JSC), perform Steps 27 through 30.
27. Connect the wiTECH to the vehicle.
28. Clear all Diagnostic Trouble Codes (DTC’s).
29. Clear/Denormalize the door modules using the following procedures:
a. Click on the “Miscellaneous Functions” tab.
b. Select “Denormalize Window/Reset ECU” and follow the directions to clear/denormalize the door module memory.
30. Relearn/Normalize the door modules using the following procedure:
a. Place the vehicle on a battery charger or have the engine running.
b. Raise the front door glass to the full-up position by pulling up on the window switch to its second detent and hold the switch until the front door glass is fully closed. Continue to hold the window switch up for three seconds after the front door glass is fully closed.
c. Lower the front door glass to the full-down position by pushing down (depress) the window switch to its second detent and hold the switch until the front door glass is fully open. Continue to hold the window switch down for three seconds after the front door glass is fully open.
d. Check the operation of the express-up and express-down features. If the express-up feature does not work, repeat the procedure starting with Step 30b.
e. Check that the front door glass reverses when in the express-up mode by holding a pen in the path of the glass.
f. Repeat steps 30b. through 30e. on the other front door.
Service Procedure (Continued)
Safety Recall K07 – Front Door Wiring Harnesses Page 7
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use the following labor operation numbers and time allowances:
Labor Operation Time
Number Allowance
Replace the front door wiring harnesses 08-K0-71-82 1.1 hours
Related Operation
Relearn/Normalize door module 08-K0-71-50 0.2 hours
Add the cost of the recall parts package plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
To view this notification on DealerCONNECT, select “Global Recall System” on the Service tab, then click on the description of this notification.
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Dealers are encouraged to consider alternative scheduling and servicing approaches for this recall. This repair does not require hoists or other full service facility special equipment and is a Chrysler Mobile Service approved repair. Completion Reporting and Reimbursement Dealer Notification Owner Notification and Service Scheduling
Safety Recall K07 – Front Door Wiring Harnesses Page 8
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall System.” Your dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler Group LLC Vehicle Lists, Global Recall System, VIP and Dealer Follow Up Additional Information
__________________________________________________ ____________________________________
SAFETY RECALL K07
FRONT DOOR WIRING HARNESSES
Dear: (Name)
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Chrysler has decided that a defect, which relates to motor vehicle safety, exists in some 2009 model year Dodge Journey vehicles.
The problem is...
The front door wiring harnesses on your vehicle (VIN: xxxxxxxxxxxxxxxxx) may fatigue and break. Broken wires could interrupt the circuits for the side impact sensor(s), resulting in the illumination of the airbag warning lamp and loss of side crash sensing capability.
What your dealer will do...
Chrysler will repair your vehicle free of charge (parts and labor). To do this, your dealer will replace the right and left front door wiring harnesses. The work will take about 1 hours to complete. However, additional time may be necessary depending on service schedules.
What you must do to ensure your safety...
Simply contact your Chrysler, Jeep, or Dodge dealer right away to schedule a service appointment. Ask the dealer to hold the parts for your vehicle or to order them before your appointment. Please bring this letter with you to your dealer.
If you need help...
If you have questions or concerns which your dealer is unable to resolve, please contact the Chrysler Group Recall Assistance Center at 1-800-853-1403.
Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the card apply to you or your vehicle. You may also update this information on the web at CCCCCCCCCCCCCCCCCCCCCCCCCC
If you have already experienced this condition and have paid to have it repaired, please send your original receipts and/or other adequate proof of payment to the following address for reimbursement: Chrysler Customer Assistance, P.O. Box 21-8007, Auburn Hills, MI 48321-8007, Attention: Reimbursement. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.
If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov.
We're sorry for any inconvenience, but we are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Services Field Operations
Chrysler Group LLC
Notification Code K07
Note to lessors receiving this recall: Federal regulation requires that you forward this recall notice to the lessee within 10 days.
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  #8  
Old 01-26-2013, 08:31 AM
vig vig is offline
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Im having this excat problem on a 2008 dodge grand caravan, did the wiring harness recall fix the problem?
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Old 03-18-2013, 08:55 AM
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jkeaton jkeaton is offline
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Had the same problem on our 09 Journey. Recall fixed the problem. Just took the dealership forever to fix it.
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Old 03-18-2013, 08:55 AM
 
 
 
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