Well my experience is as follows. Call the nearest local dealership Monday (30 miles away, who I have had problems with before on warranty repairs), tell them of my issue, tell them of the TSB and tell them I wanted to make an appointment. They set up an appointment for today, and I stressed to them to make sure they had the parts on hand before I wasted my time to go up there, they said ok.

I get there and the guy is like, I don't even know if we have the parts, and we need a tech to check it out. I read the TSB part that says if customer is complaining about spitting fuel then proceed to repair steps. I then tell them there is no diagnostic needed unless they wanted to go up to the gas station and watch the thing spew 2-3 feet into the air, and I said I was going to be irritated if the parts weren't there even after I stressed the importance of having them. He quoted some bullcrap about procedure of having to look at the car before ordering parts, I then quote him the TSB again pretty much saying there is no diagnostic. If the problem exist fix it, so they should have ordered the parts already.

They of course didn't have the parts, a waste of 60 miles of gas, and my mom's 60 miles of gas who was going to pick me up while they worked on it. They won't reimburse me for that of course. So needless to say I am quite pissed off right now. I have another appointment for next Friday, but I am to the point of never wanting to deal with that dealership or buy another Dodge ever again. I am also going to complain to the customer help line and write a letter to the CEO. People are just incompetent.

 

This TSB is great news for those of you with 2006 - 2008 models. Those of us with 2005 models not covered need to keep filing NHTSA complaints!

https://www-odi.nhtsa.dot.gov/Vehicl...nt/index.xhtml

 

My dealer is long gone when Chrysler 'slim-fasted' and another dealer will not pick up the tab on a TSB only on a recall,
FF

 

FF,

It's a warranty extension any dealer should cover it. I don't see why yours would not qualify if it is a 2007. Pm me your VIN if you want and I will check.

 

Is this ever going to be expanded to include the 2005 models not covered under the recall?

 

M*A*S*H,

I do not have the answer to that question. If it does get expanded I will post it here.

 

All,

Here is the sample letter you will be receiving if you are listed on file with Chrysler as the owner of one of the affected vehicles.

Owner Name
1234 Anywhere St
Anytown, St XXXXX
VIN: xxxxxxxxxxxxxxxxx
Dear (Name):
This letter is to inform you that the warranty period (3 years or 36,000 miles) on the fuel tank inlet
check valve for certain 2006 – 2008 model year Dodge Durango and Chrysler Aspen vehicles has
been extended to include lifetime coverage to repair a certain condition that may occur during
refueling of the vehicle. Our records show that you either own or lease one of the vehicles affected
by this extended lifetime warranty.
We are extending the fuel tank inlet check valve warranty period because some of the affected
vehicle population may experience fuel spilling out of the filler port during refueling, typically after
the fuel fill station nozzle has automatically shut off. If you are experiencing this condition now or in
the future, simply contact your dealer to have the repairs performed. Conversely, if you do not
experience this condition, then your fuel fill system is operating correctly and no repair is necessary.
If you have already experienced this fuel spill condition and previously paid for a repair, you may be
eligible to receive a reimbursement. You may complete the enclosed Customer Reimbursement
Claim Form and send your original receipts, invoices and/or repair order to the following address for
reimbursement. Your claim will be acted upon within 60 days of receipt:
Chrysler Customer Assistance Center
P.O. Box 21-8007
Auburn Hills, MI 48321-8007
If you have questions or need any assistance, please contact your dealer or the Chrysler Customer
Assistance Center between the hours of 8:00 AM and 8:00 PM, EST, Monday through Friday or
Saturday and Sunday 9:00 AM to 5:00 PM, EST. They can be reached at 1-800 Chrysler (247-9753)
or 1-800-4-A-Dodge (423-6343).
Please keep this letter in your glove box along with your vehicle’s other warranty information for
future reference if necessary. This warranty extension applies only to the inlet check valve/fuel spill
back condition described above; the other terms and the “What’s Not Covered” items of your
warranty remain the same as stated in your Warranty Information book.
Chrysler is taking this action to demonstrate its commitment to your continued satisfaction.
Chrysler Group LLC

 

While I understand your frustration, every dealership I have ever been to has been very similar, with one exception (a smaller one an hour and a half from me). Some Chevrolet dealerships have been even worse to my father-in-law.

My point is, don't blame the whole brand and pull the "I'll never buy a Dodge again" card. Thats like buying a Samsung washing machine, it failing on you, and you stating you'll never buy a Samsung again. Samsung makes fantastic washing machines, you just got a bad apple. As good as any brand may be, they will always have bad apples, and someone has to draw the short stick when mass manufacturing is involved. Pulling the "I'll never by brand XYZ again" card is just ridiculous.

Now, my experience so far... took it in to my local dealership today (not the good one that is far away).

My wife took the car in (she had today off from work) at 3:30pm. They tried to tell her that TSBs aren't recalls, and that they won't be free. She told them to wait to talk to me, as she didn't know the details, and I was getting off work early at 4:00pm and would be meeting her there shortly to pick her up. The service guy says OK.

I get there, and explain to them that the TSB states there is an unlimited mileage warranty extension, even mentioned X39 coverage, and explained that I had been in touch with a Chrysler customer service rep (didn't tell him it was on a forum, haha). He said, "Oh, OK, let me look it up..." and sure enough, he stated I was right. Whether he knew that in the beginning and tried to B.S. my wife and myself, and then realized I knew what I was talking about; or whether he legitimately didn't look up the TSB until then, I am not sure.

Then he proceeds to tell me "Well, we have seen several cases of it being the tank's baffles that cause this as well. It could be either the check valve or that. We won't know until we drop the tank and take a look. Tell you what, I will call you tomorrow regardless if it's the tank or the check valve, before we perform any work."

I confirmed with him that he would call me before charging me anything, and he said yes. So they started work on it this evening, and will supposedly be giving me a phone call tomorrow.

I can almost guarantee you he is going to claim its the gas tank, so he can get some money out of me (or he'll try at least). If he does claim this, I am going to ask him to replace the parts covered under the TSB, and nothing else, anyway.

Will keep you guys updated...

 

My 2005 durango Hemi has the same problem
I guess it's worthless to go to the local dodge/chrysler dealership for that ....

 

Wow!!! Hard to believe there are so many unscrupulous dealerships "...shame, shame, shame" as one Goober used to say. I would definitely call Chrysler and report their sorry butts. Talked to my service department the other day said he replaced one in an "05 even though it wasn't covered under the TSB...I'm guessing the party with the "05 had been complaining of the problem over time and they called him and told him to bring it in.

I know when I told my service department about the TSB they were, one: we're very surprised that I knew about the TSB before they did; two: very surprised that I knew about the TSB the day it was issued; three: immediately ordered a half dozen of the parts because they new at least that many people had been complaining about the problem to them and now they could finally fix it under warranty.

You all should not be experiencing problems getting this work done. Many local news agencies have consumer help lines that might be able to help. A buddy of mine was having problems with a new RAM he just bought and wasn't getting much of anywhere with the dealer do he called a local news agency's consumer help line. They gave him the direct number to Chrysler engineering and the dude their walked him through a fix in about 10 minutes...he fixed it by himself. (it was a computer related problem with his entertainment system)

I called Chrysler once when the AC went out on a Ram I bought new. It had 42,000 miles on it when the AC went out, 6,000 miles past the warranty's expiration. I asked them to pay for the repair ($900) and they did! Unfortunately sometimes ya gotta dig a little to get things done.

If you're having problems getting work done I would definitely call Chrysler and see if they can help and let them know about the crap you're experiencing with these wacked dealer service departments...Chrysler definitely doesn't want to hear that kinda crap about their dealers. See Chrysler contact info in Dodge Cares post #247