That is good to hear. Do you have RWD or AWD?

 

First attempt to have the problem resolved met with no success as the dealer was unable to replicate the issue and I did not have time to go out and drive the car with a dealership rep. They did however reset the allignment which corrected the severe pull to the right that the vehicle was having.

I will schedule round two soon enough when I have a better opportunity to camp out and participate in the trouble shooting. The problem is not severe but better described as annoying. The feeling coming from the steering is simply not right and takes away from what otherwise is an outstanding overall drivers experience. At specific highway speeds the wheel often (not always) shakes or vibrates, you can actually see the two seams in the leather moving rapidly up and down . Also there is a frequent "knock" that feels like someone making a single hammer tap at the end of a long metal pole that the steering wheel is attached to. These issue don't appear to be safety concerns but they cheapen the overall feel of the SUV.

 

I have RWD.

 

I two have a slight pull to the right (easy enough to fix) but other then that I don have any other issues (knock on wood)

 

Phoenix,

Did they rule this TSB out?

NUMBER: 19-004-11
GROUP: Steering
DATE: August 20, 2011

Clunk And/Or Bump Felt Through The Steering Wheel Under Moderate Braking And/Or
Driving Over Rough Roads
OVERVIEW:
This bulletin involves road testing and if necessary replacing the intermediate shaft.
MODELS:
2011-2012 (WD) Durango
2011-2012 (WK) Grand Cherokee
NOTE: This bulletin applies to vehicles built before July 01, 2011 (MDH0701XX).
SYMPTOM/CONDITION:
Clunk and/or bump felt through the steering wheel under moderate braking or driving over
rough roads. This can be caused by spline stick/slip from the intermediate shaft.

 

Yes, becasue mine does it all the time not just under braking. I took a test drive with the service member today and he acknowledged the issue. He said he may have to replace all the wheels and tires again. It may possibly be one bad wheel throwing everything off and he may change tire brands. Keep your fingers crossed for me.

 

So they replaced the shaft and it still shakes. They want to change the tires out. They wanted to switch to touring tires like on the Citadel but I said I wanted OEM RT performance tires so he is looking for another brand other than the Kuhmos. Bummer... I was hoping the TSB would fix it.

 

As far as I can tell the steering shaft TSB is related to the clunk that happens on occasion but does not have anything to do with the wheel shake at 65mph. Unfortunately mine has both issues and the shake is getting worse.

 

I had the TSB performed and they put another set of Cooper tires on it and I still have a shake although not as bad as it was. Im gonna give it a couple weeks and go back again. This will be attempt number 4, so if they dont get it right Im going Lemon law---Im sure that will go well...LOL
Hopefully they will just fix it cuz I love the truck otherwise. Or they can give me a new one hopefull without a shake. I have just over 4K miles now.

 

i agree i had same shaking on my 2011 crew lux with steering wheel front seats were going to shake as well, 1st time fixed shakes come back after 360 miles, 2nd time fixed there is no shakes on steering weel but u can feel it in the seats in high speed(70-85mph) taking a curve on highway and some people at dealer says take it easy don't drive so fast!!! Hey i got money to buy brand new piece of crap i will have money to pay the tickets!!!!