It is still more of a truck than an explorer.

 

my wife and i have had our citadel with hemi since late april and now have just over 14000 miles on it. love the ride and quality. only problem we have had is the adaptive cruise control sensor went bad. dealership is in the process of getting a new one to have installed here shortly. other than that it has been the best vehicle i have owned

 

What do you mean by "went bad"?

 

from what the dealership told me it was just a defective unit...one day the adaptive cruise control just stopped working...along with that the foward collision warning and regular cruise control stopped working as well...the dealership replaced it and havent had any problems since

 

i bought 2011 dodge durango crew lux and i had same problems with shaking on my steering wheel during coasting 80 mph on highway and when taking slight turn driver and passenger seats were shaking as weel. 2nd problem ,lots of taping/claping noise in driver front pillar ,3rd problem driver seat back plastic panel come off, 4th problem after driving 1700 miles wird noise starts coming from center console when starting accelarating and leting go pedal (wired noise!!!) and finally on one cold day i set rear heat seats on and rear heat on , my arm rest box betwen front seats starts melting from inside!!!!! dealing with Sonsone in Woodbridge N.J. i am sick of all these problems and i am sick of this car!!!! i would be so happy get my money back!!!!!

 

Wow. I guess consumer report will retract their recommendation if this continues.

 

A few hundred complaints is nothing, it happens with every make of care. And out of around 100,000 Durangos made that will not change how a magazine changes their rating. You always hear from the people who buy the cars with problems not the ones that have had no problems. That's how retail works, people take the effort to complain, yet rarely ever take the effort to say they have a great product.

I have a 2012 Durango Citadel Hemi, w/ tow package and mine is great with no problems over 10k miles.

 

Actually that is not how retail works. I have been in retail for over 20 years. We actually receive testimonials from satisfied customers on a regular basis becasue we take the time to do things properly. However, we do make mistakes and yes people who are unhappy usually make a louder noise. But happy people let you know as well and you can see that there are many happy people on this forum not just people complaining. The real test is what a company does to make things right, not bury the problem hoping it will go away.

Either way, nobody can ignore that there are problems being brought up on this forum that are consistent to this vehicle. And there are probably many more people out there with the same problems that we dont hear from here. We'll see what Chrysler does to address them.

 

I didn't read all this thread but I get the indication that someone doesn't like his Durango. Sorry to hear that he having problems with it but I'd like to offer my experience with ours.

We bought a '12 R/T in late October. We sold our '07 Audi Q7 4.2 S Line for it. My wife loves her new Durango and doesn't miss the Audi at all. The difference in price between these two cars when new is over $24K. The R/T has more power, we both like the handling better, more space, the fit and finish, materials used etc isn't as good but it's far more than good enough for us. We have, 3500 miles on it and no problems so far. And it'll tow more. The gas mileage is about the same but the Durango engine is much bigger.

The Audi was a great car and we didn't have any problems with it either. It was really slick when it was new but it was getting a little worn and decided to sell it while it still had good value.

 

I too am sorry if you're having buyer's remorse. I bought my 2011 Citadel in March of 2011 and now have 15000+ trouble free miles on it. It has been back to the dealer for: Oil Changes; that's it, nothing else.

Every new vehicle can have problems; the assembly line is not human-free and is therefore not error-free.

This is why there are warranties. We don't hear much from the folks that are driving a wonderful vehicle, but only the small minority that experience a failure and then think the vehicle is 'garbage'. Give the dealer a chance to fix the issues and if they aren't doing right by you, then go to another dealer and contact Chrysler corporate.