..kinda are. the need for a recall is all based on statistics. fires are outliers. most people will not have a problem, those that do with have a failure will get a charging warning and at least 30minute battery reserve before the car dies. Its is good that big brother is govering the industry.

changed 2 today. not all require changing...the alternator build code is inspected and depending on the code, its replaced if needed.

 

Hello GDM,

If you have any questions about this campaign or need help setting up an appointment, you're more than welcome to connect with us via direct message.

Jasmine
Dodge Social Care Specialist

 

Ah another tech protecting the motherhship. I should have known. Look man there are pages and pages of alternator failure experiences on Durango and WK2 forums outlining, in great detail, what happens when the alternator goes bad. I've studied most, if not all, of them. I don't recall a single case where there was a "30 minute reserve" but if that's the company line, go ahead and sell it. It is a VERY good thing that big brother is governing the industry, because the auto industry as a whole is the most greedy, self-indulgent bunch of slimy liars ever. Without government assisting the consumer with affairs related to automaker negligence, we'd all be left in the lurch. And without the fear of government inspection and intervention, corporations like FCA would give ZERO f*cks, which is exactly .000001 f*cks less than they currently give about the consumer of their products.

Actually you're right I have gone full retard.

 

therein lies the problem; your only information is from internet forums.

alternators fail every day....cars don't die on the road.....why? batteries supply the cars operational needs for a time period. battery suppliers even have a rating for this...battery reserve capacity...or maybe i made it up.

maybe you don't like the timeline but fca is fixing this. oem fix their problems. owners do not. Big brother impose yearly emission inspections but no safety inspections after purchase. And that, is the real bomb on the road. Techs can't pull plates.

The truth is you more likely to be hurt in an accident from an vehicle with an unrepaired critical defect that the owner refused to repair. So maybe, the slimy, liars and f*cks are your fellow drivers.

 

That's just ONE experience. There are several more just like this. In fact, they are almost ALL like this...here, Durangoforum.net, Jeepforum.com - all the same. No reserve time. Just a complete and total shut down. But since these are forums I guess these are all lies and not real world experiences.

An no sir, I do not "like the timeline". No reasonable person would.

 

when the charging system fails, it sets off multiple warnings. the entire bus would have to go down...that doesn't happen from failed diodes.
keep grinding your axe

 

I mean this is moot because FCA finally got off their asses and are making this happen. But it's not my axe...it's literally hundreds, probably thousands of people who have had the exact experience that I outlined above. The damn things just shut down. Warning, if any, comes seconds before the complete shut down. And no, it's obviously not the diodes themselves that cause the vehicle to shut down, it's the complete lack of a functioning alternator and the subsequent inability of a weak battery (made weak by a bad alternator) to maintain the operational systems of the vehicle in a running, and therefore safe, way. If this was just a matter of alternators going bad, there wouldn't have been any NHTSA involvement and probably no voluntary safety recall. It's a safety recall because of the nature of the failures - an instantly DEAD VEHICLE.

I know your motives being a cog in the wheel and all, but I simply don't understand how you can refute page after page of owner experiences on multiple independent forums.

The entire BUS does go down. Because the alternator failed and the already-hanging-by-a-thread battery can't keep the vehicle running on it's own. It's not rocket surgery.

 

the vehicle uses an intelligent (unlike your posts) battery sensors; not an idiot light (your posts)...It monitors voltage temp, amps and through algorithms detect a problem before critical voltage is met. Google it.

see it everyday, people keep on driving despite of the warnings the vehicle displays. the freeze frame data doesn't lie. They will, rather than look stupid after a failure that they now have to pay for. But you are 100% sure that in every case, this is not possible.

it falls upon the manufacturer to protect people from themselves. fca even had to do a recall for aftermarket parts installed by the consmer; hitchs designed wrong...yep, fca replaced a bad product that they didn't even make or install.

 

It does fall on FCA for using a inferior part ( because it was cheaper for FCA to buy the part at that time for cost savings).
Plus, it might have been better for FCA to be a little more forthcoming on when a replacement part would/could be available for all concerned (more than one customer/owner) instead of telling customers different ways to repair or different dates on when a replacement part would be available. Leading any customer/owner on just adds to the problem.
Pointing the finger at customers/owners on how to resolve this issue as the reason they are now having problems dealing with FCA and FCA dealerships is pretty damn WEAK.
I could go on. But, it would be a complete waste.

However,I do suggest you ask FCA to start buying you chapstick by the case. It will help keep your lips from getting chapped from all that.......

 

Algorithms shmalgorithms. Look fella, I know how ignorant and stupid the public can be. I work in a job where I deal with them, too. And they want lie to me even more than they want to lie to you. I also know that you guys are under intense pressure from the Government to protect people from themselves because they're dumb. I get it. But that's the auto industry man, it comes with the territory. FCA and their techs don't like it? Well tough sh*t, I don't like paying 40, 50, 60 G's for a truck that cost 15 G's to build and then getting bent over every time I come in for service. Let's call it even.

All I am saying is I've read hundreds of experiences from owners of Durangos and WK2 Grand Cherokees and each and every one of them indicated an instant full failure of the vehicle with little to no warning. Here is a QUOTE DIRECTLY FROM FCA'S RECALL SHEET:

"These vehicles may experience an alternator diode thermal fatigue failure due to cyclical loads induced by EHPS. This failure could occur with little to no warning. When the diodes fail, the alternator will no longer supply electrical energy to the vehicle and may lead to a vehicle stall without warning. Failed diodes may also develop a resistive short circuit that can result in heat, smoke and/or fire originating within the alternator."

I don't know how you can sit there and argue with me and tell me there's a 30 minute reserve brother. 'Cause there ain't. Maybe there's supposed to be one, but under these circumstances it's not there. As I said, you're a company man - I get it. You feel compelled to defend your employer. But don't come on here and add insult to injury by implying we're all a bunch of morons who don't know how to drive a vehicle. I may not be a bad *** FCA tech and all, but I've spun my share of wrenches.