3rd Gen Durango 2011+ models

'18 Durango RT

Thread Tools
 
Search this Thread
 
Old Apr 29, 2018 | 10:27 AM
  #1  
jl18durangort's Avatar
jl18durangort
Thread Starter
|
Registered User
Joined: Apr 2018
Posts: 7
Likes: 0
Default '18 Durango RT

New member here from northeast US. Just took delivery of an '18 Durango RT on Wednesday. Truck is granite crystal metallic clearcoat with the following packages: Blacktop, tow, hand molded dash, and 2nd-row captain's chairs. (I will post pics shortly.) Unfortunately, 65 miles in the check engine light went on and it's currently sitting in my driveway waiting to get looked at by the dealer's service department this week. Anyone else ever experience anything like this? I haven't (at least not this early in the car ownership experience.) I'll let everyone know what happens on Wednesday when I bring it in.
 
Reply
Old Apr 29, 2018 | 10:29 AM
  #2  
HeyYou's Avatar
HeyYou
Administrator
Veteran: Air Force
Community Favorite
15 Year Member
Community Builder
Joined: Apr 2010
Posts: 87,429
Likes: 4,215
From: Clayton MI
Default

Welcome to DF!

Yeah, kinda sad you are having issues so early in your ownership.... Let us know what happens. And check out the third gen Durango section.
 
Reply
Old Apr 29, 2018 | 10:30 AM
  #3  
jl18durangort's Avatar
jl18durangort
Thread Starter
|
Registered User
Joined: Apr 2018
Posts: 7
Likes: 0
Default

Thanks. Will do.
 
Reply
Old Apr 30, 2018 | 04:31 PM
  #4  
DodgeCares's Avatar
DodgeCares
Champion
10 Year Member
Joined: Jul 2011
Posts: 3,053
Likes: 28
From: Mopar HQ
Default

Originally Posted by jl18durangort
New member here from northeast US. Just took delivery of an '18 Durango RT on Wednesday. Truck is granite crystal metallic clearcoat with the following packages: Blacktop, tow, hand molded dash, and 2nd-row captain's chairs. (I will post pics shortly.) Unfortunately, 65 miles in the check engine light went on and it's currently sitting in my driveway waiting to get looked at by the dealer's service department this week. Anyone else ever experience anything like this? I haven't (at least not this early in the car ownership experience.) I'll let everyone know what happens on Wednesday when I bring it in.
Hi jl18durangort,

Congratulations on the purchase of your new Durango! However, this is not the experience that we want our Dodge owners to have. Please message us with your VIN and mileage so that we can document this further on your behalf and see how we can assist.

Darlene
Dodge Social Care Specialist
 
Reply
Old Apr 30, 2018 | 04:49 PM
  #5  
jl18durangort's Avatar
jl18durangort
Thread Starter
|
Registered User
Joined: Apr 2018
Posts: 7
Likes: 0
Default

Originally Posted by DodgeCares
Hi jl18durangort,

Congratulations on the purchase of your new Durango! However, this is not the experience that we want our Dodge owners to have. Please message us with your VIN and mileage so that we can document this further on your behalf and see how we can assist.

Darlene
Dodge Social Care Specialist
Thanks for the message. I responded to you with the information requested in a PM. Please let me know if you need anything further.
 
Reply
Old Apr 30, 2018 | 06:23 PM
  #6  
jkeaton's Avatar
jkeaton
DF Admin
15 Year Member
Photogenic
Photoriffic
Liked
Joined: Apr 2010
Posts: 28,199
Likes: 363
From: Winston Salem, NC
Default

Find out what the code is. May be something as simple as a gas cap.
 
Reply
Old Apr 30, 2018 | 06:34 PM
  #7  
jl18durangort's Avatar
jl18durangort
Thread Starter
|
Registered User
Joined: Apr 2018
Posts: 7
Likes: 0
Default

Originally Posted by jkeaton
Find out what the code is. May be something as simple as a gas cap.
Perhaps but I have never touched it (this model has a cap-less tank BTW). When I drove it off the lot it had a full tank of gas and 11 miles on it. I was at 65 miles when the engine light came on and still had almost a full tank of gas. At this point I don't think I need to be figuring out what the code is and so forth. On an older vehicle - sure - I would do the leg work - but a brand new vehicle? If nothing else, I want to document the issue with the dealer and FCA. I hope the gas tank isn't that finicky because this will be become pretty annoying pretty quickly.
 
Reply
Old Apr 30, 2018 | 08:15 PM
  #8  
jkeaton's Avatar
jkeaton
DF Admin
15 Year Member
Photogenic
Photoriffic
Liked
Joined: Apr 2010
Posts: 28,199
Likes: 363
From: Winston Salem, NC
Default

Originally Posted by jl18durangort
Perhaps but I have never touched it (this model has a cap-less tank BTW). When I drove it off the lot it had a full tank of gas and 11 miles on it. I was at 65 miles when the engine light came on and still had almost a full tank of gas. At this point I don't think I need to be figuring out what the code is and so forth. On an older vehicle - sure - I would do the leg work - but a brand new vehicle? If nothing else, I want to document the issue with the dealer and FCA. I hope the gas tank isn't that finicky because this will be become pretty annoying pretty quickly.
No problem. I like to know myself so the dealer can’t pull a fast one on me. It takes me all of 5 minutes to hook up my scanner and get the code. But I get where your coming from. I was only responding to the fact it sounded like your new vehicle was dead in the driveway because you were afraid to drive it with the CEL on.
 
Reply
Old Apr 30, 2018 | 09:31 PM
  #9  
jl18durangort's Avatar
jl18durangort
Thread Starter
|
Registered User
Joined: Apr 2018
Posts: 7
Likes: 0
Default

Originally Posted by jkeaton
No problem. I like to know myself so the dealer can’t pull a fast one on me. It takes me all of 5 minutes to hook up my scanner and get the code. But I get where your coming from. I was only responding to the fact it sounded like your new vehicle was dead in the driveway because you were afraid to drive it with the CEL on.
I sincerely appreciate the advice and under different circumstances would do exactly what you said. However, in this case, I don't think I should have to sit in my garage scanning for codes particularly given that I literally just drove the car new off the lot.
 
Reply
Old May 1, 2018 | 07:25 AM
  #10  
jkeaton's Avatar
jkeaton
DF Admin
15 Year Member
Photogenic
Photoriffic
Liked
Joined: Apr 2010
Posts: 28,199
Likes: 363
From: Winston Salem, NC
Default

Originally Posted by jl18durangort
I sincerely appreciate the advice and under different circumstances would do exactly what you said. However, in this case, I don't think I should have to sit in my garage scanning for codes particularly given that I literally just drove the car new off the lot.
Good luck!
 
Reply



All times are GMT -4. The time now is 12:10 AM.