Diablo or superchips???
All Star
Joined: Dec 2005
Posts: 809
Likes: 0
From: GA
Sil
3rd gen Ram, Newbies
Joined: May 2008
Posts: 3,815
Likes: 0
From: Chicago
Just for the record, I don't consider any of this the fault of the SC, including the problems with the tune (as long as returning my truck to stock removed programming problems).
All Star
Joined: Dec 2005
Posts: 809
Likes: 0
From: GA
That was my thought when I read the post, that he stretched a belt that had seen it's better days.
By the way, SC guys, class move to apologize in an open forum. Personal issues have had me delay my cam work for the past year or so, maybe by the time I'm ready to put the cam in, you'll have a better solution in staying with a SC other than going to a piggyback.
Regardless, I have an '02 Grand Cherokee Overland with the 4.7 HO in it, and planned on "handing down" the SC tuner to it at that time. The GC is stock except for a drop-in K&N filter. So I have a use for the tuner, either way.
The product is solid, very solid. It's just the fact that I got on the phone and was told one thing, dropped $450 which was the going rate at the time, and felt like I got lied to a few months later, with NO EXPLANATION until yesterday! The two times I called regarding the issue, I felt like I was blown off. The second time, in late '06, I basically got the "well we are the only game in town, if you don't like it, uninstall the unit and sell it and see if you can live with the stock tune". I basically got the same attitude on your forum, not quite as severe, but nothing even close to admitting fault or a reasonable explanation like I got yesterday.
Seems there has always been one complaint I've read across forums and in talking to people with a Superchips Tuner and that's slow and sometimes VERY impolite customer service. Just some constructive critisism.
By the way, SC guys, class move to apologize in an open forum. Personal issues have had me delay my cam work for the past year or so, maybe by the time I'm ready to put the cam in, you'll have a better solution in staying with a SC other than going to a piggyback.
Regardless, I have an '02 Grand Cherokee Overland with the 4.7 HO in it, and planned on "handing down" the SC tuner to it at that time. The GC is stock except for a drop-in K&N filter. So I have a use for the tuner, either way.
The product is solid, very solid. It's just the fact that I got on the phone and was told one thing, dropped $450 which was the going rate at the time, and felt like I got lied to a few months later, with NO EXPLANATION until yesterday! The two times I called regarding the issue, I felt like I was blown off. The second time, in late '06, I basically got the "well we are the only game in town, if you don't like it, uninstall the unit and sell it and see if you can live with the stock tune". I basically got the same attitude on your forum, not quite as severe, but nothing even close to admitting fault or a reasonable explanation like I got yesterday.
Seems there has always been one complaint I've read across forums and in talking to people with a Superchips Tuner and that's slow and sometimes VERY impolite customer service. Just some constructive critisism.
Good feedback.
One thing I can tell you is, they're working hard to improve customer relations. You see it in the forums with Adam, Tom, Scott and many of the Superchips teams posting and listening to their customers.
I interact with Scott, at Superchips, very frequently. I can tell you he has only one thing on his mind and that's customer satisfaction. They are really making a serious push to improve an already good product and customer relations.
I send them suggestions frequently. Many of those suggestions come from this forum and others. They are very receptive. It's feedback like yours that push some of these suggestions to reality. Thank you.
Sil
3rd gen Ram, Newbies
Joined: May 2008
Posts: 3,815
Likes: 0
From: Chicago
That was my thought when I read the post, that he stretched a belt that had seen it's better days.
By the way, SC guys, class move to apologize in an open forum. Personal issues have had me delay my cam work for the past year or so, maybe by the time I'm ready to put the cam in, you'll have a better solution in staying with a SC other than going to a piggyback.
Regardless, I have an '02 Grand Cherokee Overland with the 4.7 HO in it, and planned on "handing down" the SC tuner to it at that time. The GC is stock except for a drop-in K&N filter. So I have a use for the tuner, either way.
The product is solid, very solid. It's just the fact that I got on the phone and was told one thing, dropped $450 which was the going rate at the time, and felt like I got lied to a few months later, with NO EXPLANATION until yesterday! The two times I called regarding the issue, I felt like I was blown off. The second time, in late '06, I basically got the "well we are the only game in town, if you don't like it, uninstall the unit and sell it and see if you can live with the stock tune". I basically got the same attitude on your forum, not quite as severe, but nothing even close to admitting fault or a reasonable explanation like I got yesterday.
Seems there has always been one complaint I've read across forums and in talking to people with a Superchips Tuner and that's slow and sometimes VERY impolite customer service. Just some constructive critisism.
By the way, SC guys, class move to apologize in an open forum. Personal issues have had me delay my cam work for the past year or so, maybe by the time I'm ready to put the cam in, you'll have a better solution in staying with a SC other than going to a piggyback.
Regardless, I have an '02 Grand Cherokee Overland with the 4.7 HO in it, and planned on "handing down" the SC tuner to it at that time. The GC is stock except for a drop-in K&N filter. So I have a use for the tuner, either way.
The product is solid, very solid. It's just the fact that I got on the phone and was told one thing, dropped $450 which was the going rate at the time, and felt like I got lied to a few months later, with NO EXPLANATION until yesterday! The two times I called regarding the issue, I felt like I was blown off. The second time, in late '06, I basically got the "well we are the only game in town, if you don't like it, uninstall the unit and sell it and see if you can live with the stock tune". I basically got the same attitude on your forum, not quite as severe, but nothing even close to admitting fault or a reasonable explanation like I got yesterday.
Seems there has always been one complaint I've read across forums and in talking to people with a Superchips Tuner and that's slow and sometimes VERY impolite customer service. Just some constructive critisism.
, if you're not too chicken **** to give me your address
Gotta agree, I am really liking the attention you guys are giving to customers now. I know the dodge crowd is just a small part of the MSD income, but it makes a BIG difference to know you guys at least stop by the forum once in a while and see what we think. It might just be because some competition came around, but you guys are really stepping up your game, and that makes the SC worth much more to me than a DSP.
Amateur
Joined: Oct 2008
Posts: 27
Likes: 0
From: Ocean County
Its VERY FRUSTRATING that my $ 300 + tuner still doesnt work......
But I am still hoping one of these days (SOON) that this is solved.
All Star
Joined: Dec 2005
Posts: 809
Likes: 0
From: GA
There is still a problem with the trans tuning in the '07 4.7. There are some us who have NEVER been able to tune the trans because a variation in the PCM that SC cant figure out. Some of us have been waiting for 4 months for a fix !
Its VERY FRUSTRATING that my $ 300 + tuner still doesnt work......
But I am still hoping one of these days (SOON) that this is solved.
Its VERY FRUSTRATING that my $ 300 + tuner still doesnt work......
But I am still hoping one of these days (SOON) that this is solved.
I know this is being worked. The TCM is complicated, as witnessed by multiple tranny failures via other tuning.
They'll figure it out and you'll be happy with the end result. It's always better to err on the side of safety. Our trucks are expensive and many times are the only mode of transporatation we have.
Sil
Amateur
Joined: Oct 2008
Posts: 27
Likes: 0
From: Ocean County
Gish,
I know this is being worked. The TCM is complicated, as witnessed by multiple tranny failures via other tuning.
They'll figure it out and you'll be happy with the end result. It's always better to err on the side of safety. Our trucks are expensive and many times are the only mode of transporatation we have.
Sil
I know this is being worked. The TCM is complicated, as witnessed by multiple tranny failures via other tuning.
They'll figure it out and you'll be happy with the end result. It's always better to err on the side of safety. Our trucks are expensive and many times are the only mode of transporatation we have.
Sil
Keep up the good work,
Paul
Administrator
Joined: Jul 2007
Posts: 24,686
Likes: 21
From: South Georgia/East Florida
The single most important thing is communication! Most customers are happy if they just feel like they are in the loop and are told what's going on. Superchips has had a problem with this in the past, but seems to be striving to right that ship.
I see Diablo having a HUGE issue in that department right now. I think to the point a rep was banned off another forum yesterday...
I see Diablo having a HUGE issue in that department right now. I think to the point a rep was banned off another forum yesterday...
Banned
Joined: Sep 2005
Posts: 7,759
Likes: 1
If you are talking about the same one I was reading posts from yesterday then he should have been banned. He jumped all over anyone who said they had a problem with the DSP to the point that his boss from Diablo got on and even admitted that his employee was in the wrong.
Administrator
Joined: Jul 2007
Posts: 24,686
Likes: 21
From: South Georgia/East Florida
If you are talking about the same one I was reading posts from yesterday then he should have been banned. He jumped all over anyone who said they had a problem with the DSP to the point that his boss from Diablo got on and even admitted that his employee was in the wrong.