Not a good situation. Customer relations is the most important part of any successful business.

Without customers, there is no business.


Sil

 

I can not believe that he has been allowed to stay on as long as he has. Every time someone ever said anything negative about DSP or even questioned the company, he goes off the handle. If he worked for me, he would have been gone a long time ago.

 

Hey Mike and Adam, any word on the Throttle Body relearn feature? I just installed a new TB this morning and would like to try out this new feature.

 

I will check with the Superchips R&D team Monday and let you know the tentative release date.

Stay tuned.

 

Great Tom! Thank you!


Sil

 

Thanks, I appreciate any info you can pass along.

 

Here's where Superchips is at in regards to completed and pending options:


Completed updates:

* MDS Disable Option
* Stand Alone Tire Tuning
* Increased REV/WOT Limits... (6500 REV/6200 WOT 1-2, 2-3)


Other options to follow. No definitive ETA:

_ Throttle body relearn option
- Transmission line pressure adjustment
- Torque management adjustment
- Part throttle shift point adjustment
- Idle adjustment
- 93 octane tune


Current firmware v1.32 and database 240, as of 02/27/09.


Sil

 

I talked with the Dodge team this morning and it looks like the TB relearn will be released this week along with a host of other things... most, unfortunately, won't be of interest to the Hemi truck gang.

The Dodge team has been spending much of the past few weeks addressing the changes you've already seen along with other projects including (1) a Cummins programming improvement, (2) tuning Arrington's 500 hp 426 Hemi, (3) resolving some field programming bugs with early 4.7L Dakota and Durango, and (5) wrapping up our all-new Jeep Flashpaq for 4.0L and 3.8L Wrangler [along with Grand Cherokee, Commander, and the boxy XJ Cherokee]. Compounding matters... a wicked flu bug came through central FL knocking our team out for a few days.

As soon as we get the Jeep work behind us we'll be focusing on some Hemi-specific features like the ones Sil mentioned. We'll also accelerate our '09 Hemi work and our 6.1L work.

I apologize for this prolonged new feature introduction because I know you guys are excited about these upcoming features and you've been very patient with us. I will try to keep you 'in the loop' on progress and have instructed Scott to post progress reports so you can Stay Tuned.

In the meantime I will continue to monitor and participate in forums as much as I can. I truly appreciate your feedback and candor.

Regards,

Tom Bennett

 

Due to the high number of Superchips users here in the 3RD GEN RAM section, and your increased posting here, I'm going to create a Superchips related thread and "sticky" it at the top of this section.
Please feel free to post to in it. I'm also going to encourage anyone with issues or questions to post to it. That way, you Superchips reps don't have to spend a lot of your valuable time searching through threads in order to answer questions and help the many Superchips owners here.

If I can get a Diablo rep (and hopefully not the one who got banned on another forum) to PM me, I'll create the same for you. It would be nice to have a Diablo rep to answer all the questions that have come up recently regarding your product...

 

Thanks for keeping us in the loop Tom. I think that I can speak for all of us when I say that we appreciate all the info that you pass along to us.