Listen to this, dodge warranty fraud!
#1
02-12-2009, 03:14 PM
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Listen to this, dodge warranty fraud!
Bear with the long story, its worth the read and your protection...
Do i bring my truck to Warnock dodge in east hanover NJ yesterday for some issues. The mechanic calls me back today and tells me i need 4 new tires and a right rack and p/s pump. so im like ok im covered, he tells me that the administrator looked up my autoXtend warranty and it said im not covered for any of the problems that they found. im like what the ****, i said i have to be covered i have elite coverage 1-16, it says in my book all sterring components are covered. he says well im sorry its not. So i tell him to hold uip, i call my mechanic and my guy says he can do it for 1000 while warnock wanted 1300 for the steering problems. so i call back the dealer and tell him to take it off the lift and ill pick it up in the morning. so i call my mechanic back and he says to bring him my warranty info and try to figure out what the hell is goin on...this is where it gets GOOD!
So he looks in the book and sees that its all covered under warranty, the rack and pump. so he calls the guy at AutoXtend and talks to him alittle and the guy says there is already a claim OPEN! SO...the dealer had acutally already opened the claim for my truck and KNEW that it was covered FULLY! basically the dealer was telling me it wasnt covered so that id pay 1300 and then the warranty co would pay the same and theyd make 1300 bucks for themselves, basically STEALING from both of us. so before i called my mechanic i told the dealer i would talk to my mechanic, so they paniced and called me back and tried to take 10% off to get me to havew the work done by them...very fishy right!
So all in all, the dealer looked up my warranty right away and knew that my whole front end was covered but decided to lie to me and say it wasnt so theyd get paid double for the work. so im going down there bright and early tommorow and picking up my truck and refusing to pay the $100 diagnostic fee they want me to fork over, so im gonna make a stink and let em know what really happened, and if thety refuse to pay it ill put the money on the credit card and report them to the better business dept.
**** DEALERSHIPS!!! ill never go there again.
Do i bring my truck to Warnock dodge in east hanover NJ yesterday for some issues. The mechanic calls me back today and tells me i need 4 new tires and a right rack and p/s pump. so im like ok im covered, he tells me that the administrator looked up my autoXtend warranty and it said im not covered for any of the problems that they found. im like what the ****, i said i have to be covered i have elite coverage 1-16, it says in my book all sterring components are covered. he says well im sorry its not. So i tell him to hold uip, i call my mechanic and my guy says he can do it for 1000 while warnock wanted 1300 for the steering problems. so i call back the dealer and tell him to take it off the lift and ill pick it up in the morning. so i call my mechanic back and he says to bring him my warranty info and try to figure out what the hell is goin on...this is where it gets GOOD!
So he looks in the book and sees that its all covered under warranty, the rack and pump. so he calls the guy at AutoXtend and talks to him alittle and the guy says there is already a claim OPEN! SO...the dealer had acutally already opened the claim for my truck and KNEW that it was covered FULLY! basically the dealer was telling me it wasnt covered so that id pay 1300 and then the warranty co would pay the same and theyd make 1300 bucks for themselves, basically STEALING from both of us. so before i called my mechanic i told the dealer i would talk to my mechanic, so they paniced and called me back and tried to take 10% off to get me to havew the work done by them...very fishy right!
So all in all, the dealer looked up my warranty right away and knew that my whole front end was covered but decided to lie to me and say it wasnt so theyd get paid double for the work. so im going down there bright and early tommorow and picking up my truck and refusing to pay the $100 diagnostic fee they want me to fork over, so im gonna make a stink and let em know what really happened, and if thety refuse to pay it ill put the money on the credit card and report them to the better business dept.
**** DEALERSHIPS!!! ill never go there again.
#3
02-12-2009, 03:25 PM
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Bear with the long story, its worth the read and your protection...
Do i bring my truck to Warnock dodge in east hanover NJ yesterday for some issues. The mechanic calls me back today and tells me i need 4 new tires and a right rack and p/s pump. so im like ok im covered, he tells me that the administrator looked up my autoXtend warranty and it said im not covered for any of the problems that they found. im like what the ****, i said i have to be covered i have elite coverage 1-16, it says in my book all sterring components are covered. he says well im sorry its not. So i tell him to hold uip, i call my mechanic and my guy says he can do it for 1000 while warnock wanted 1300 for the steering problems. so i call back the dealer and tell him to take it off the lift and ill pick it up in the morning. so i call my mechanic back and he says to bring him my warranty info and try to figure out what the hell is goin on...this is where it gets GOOD!
So he looks in the book and sees that its all covered under warranty, the rack and pump. so he calls the guy at AutoXtend and talks to him alittle and the guy says there is already a claim OPEN! SO...the dealer had acutally already opened the claim for my truck and KNEW that it was covered FULLY! basically the dealer was telling me it wasnt covered so that id pay 1300 and then the warranty co would pay the same and theyd make 1300 bucks for themselves, basically STEALING from both of us. so before i called my mechanic i told the dealer i would talk to my mechanic, so they paniced and called me back and tried to take 10% off to get me to havew the work done by them...very fishy right!
So all in all, the dealer looked up my warranty right away and knew that my whole front end was covered but decided to lie to me and say it wasnt so theyd get paid double for the work. so im going down there bright and early tommorow and picking up my truck and refusing to pay the $100 diagnostic fee they want me to fork over, so im gonna make a stink and let em know what really happened, and if thety refuse to pay it ill put the money on the credit card and report them to the better business dept.
**** DEALERSHIPS!!! ill never go there again.
Do i bring my truck to Warnock dodge in east hanover NJ yesterday for some issues. The mechanic calls me back today and tells me i need 4 new tires and a right rack and p/s pump. so im like ok im covered, he tells me that the administrator looked up my autoXtend warranty and it said im not covered for any of the problems that they found. im like what the ****, i said i have to be covered i have elite coverage 1-16, it says in my book all sterring components are covered. he says well im sorry its not. So i tell him to hold uip, i call my mechanic and my guy says he can do it for 1000 while warnock wanted 1300 for the steering problems. so i call back the dealer and tell him to take it off the lift and ill pick it up in the morning. so i call my mechanic back and he says to bring him my warranty info and try to figure out what the hell is goin on...this is where it gets GOOD!
So he looks in the book and sees that its all covered under warranty, the rack and pump. so he calls the guy at AutoXtend and talks to him alittle and the guy says there is already a claim OPEN! SO...the dealer had acutally already opened the claim for my truck and KNEW that it was covered FULLY! basically the dealer was telling me it wasnt covered so that id pay 1300 and then the warranty co would pay the same and theyd make 1300 bucks for themselves, basically STEALING from both of us. so before i called my mechanic i told the dealer i would talk to my mechanic, so they paniced and called me back and tried to take 10% off to get me to havew the work done by them...very fishy right!
So all in all, the dealer looked up my warranty right away and knew that my whole front end was covered but decided to lie to me and say it wasnt so theyd get paid double for the work. so im going down there bright and early tommorow and picking up my truck and refusing to pay the $100 diagnostic fee they want me to fork over, so im gonna make a stink and let em know what really happened, and if thety refuse to pay it ill put the money on the credit card and report them to the better business dept.
**** DEALERSHIPS!!! ill never go there again.
#6
02-12-2009, 04:06 PM
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this actually ended up being a massive misunderstanding my everyone...the warranty co called me and told me that they typed my name in for the warranty info when the truck and warranty is actually in my moms name so no warranty was actually coming up, so its just about straightened out now and ill only have to pay $50 for all the reapirs...sorry for the hype, this thread can be deleted. but everyone keep their heads up when they go to the dealer, you never know!
#7
02-12-2009, 04:19 PM
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#8
02-12-2009, 04:28 PM
+1 on this and Semi God, there is a reason why I am going 500+ miles out of my way to get my truck, and also why the only stealership I trust with my car is 40+ miles from me.
#9
02-12-2009, 05:39 PM
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i know its still fishy **** and i think they are covering their tracks pretty good, but i called em and told em to do the work anyway since its totally covered, ill never go back there again and i thought i trusted this STEALership pretty good too since its a huge dealer but **** em. ill never go back again, maybe ill driive the truck through the showroom window when they are all done! 
