Bakflip HD - not so HD
Amateur
Joined: May 2008
Posts: 45
Likes: 0
I am NOT sorry to say that I am not enthused with my Bakflip. Acorns dented the thing, and the customer "service" was horrible.
Trust me - I'm on a couple forums, a mod on one - and every time someone asks about a cover - BakFlip is NOT one I recommend anymore. Seriously, ACORNS dent the thing? What is up with that? The only thing I was offered was to send it back and buy a more expensive cover. Sorry, I already spent 600 bucks on this thin POS. Not going to give you more money!
Trust me - I'm on a couple forums, a mod on one - and every time someone asks about a cover - BakFlip is NOT one I recommend anymore. Seriously, ACORNS dent the thing? What is up with that? The only thing I was offered was to send it back and buy a more expensive cover. Sorry, I already spent 600 bucks on this thin POS. Not going to give you more money!
All Star
Joined: Dec 2005
Posts: 809
Likes: 0
From: GA
But back to customer service, in an email your company sent me you stated a low number of problems out of the hundreds of thousand of product sold, I feel if its so low then you should just cover the product, say hail damage, the small percentage of loss on covering a product you would make up for 10 fold on word of mouth especially today with all the forums, I think you guys missed a golden opportunity to take more of the market place
I am NOT sorry to say that I am not enthused with my Bakflip. Acorns dented the thing, and the customer "service" was horrible.
Trust me - I'm on a couple forums, a mod on one - and every time someone asks about a cover - BakFlip is NOT one I recommend anymore. Seriously, ACORNS dent the thing? What is up with that? The only thing I was offered was to send it back and buy a more expensive cover. Sorry, I already spent 600 bucks on this thin POS. Not going to give you more money!
Trust me - I'm on a couple forums, a mod on one - and every time someone asks about a cover - BakFlip is NOT one I recommend anymore. Seriously, ACORNS dent the thing? What is up with that? The only thing I was offered was to send it back and buy a more expensive cover. Sorry, I already spent 600 bucks on this thin POS. Not going to give you more money!
Thread Starter
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Champion
Joined: May 2009
Posts: 3,497
Likes: 1
From: MN
I certainly know that a few folks have not been entirely satisfied, but the overwhelming majority of BakFlip owners are extremely happy. Our products are also OEM endorsed and exceed the standard of most if not all other aftermarket covers. Most of what's written here in an attempt to slam us is simply not the whole truth. The reality is that we are in fact here to make great product and to help wherever we can. If this was not the case, then I wouldn't be wasting my time posting a message on this forum. It's particularly ironic that many on this thread seem to be on the bandwagon in support of a fellow forum friend, but I would ask that you consider the whole truth before launching into an all out assault on our great products. I'm prepared to lay down the gauntlet as follows: Take any 3 or four tonneau covers. Let's get them installed by an independent installer and let's test them all head to head in terms of fit, function, style, design, strength, weather resistence and over superiority. My money is squarely on BAK. I invite any who'd like to be part of this study to email me. I will have the results documented and video recorded by an intermediate party for forum review and discussion. If we lose, we lose, but I want the whole truth revealed. Either we make ourselves look bad or we make ourselves look good. I know the tonneau market better than any other person in the USA and I can guarantee you, that despite the few negative reviews by the disgruntled, you'll never find a product for the RAM that will outperform BakFlip across the board. I offer this up in seek of the truth and would hope that bashing BakFlip G2, HD and F1, you consider my offer before doing so.
http://www.bakliner.com/bak_flip/ima...lip-rambox.gif
Julian
http://www.bakliner.com/bak_flip/ima...lip-rambox.gif
Julian
Amateur
Joined: May 2008
Posts: 45
Likes: 0
I think one things for sure.........stay away from Bakflip!
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Champion
Joined: May 2009
Posts: 3,497
Likes: 1
From: MN
If they make a G2 version of the BakFlip for the Rambox, you would probabally be happy with it. As I've said before - functionally the cover works well, but the HD version is not worth the extra money - It's not heavy duty in any way that I can see. As for the F1 - who knows, I'm certainly not going to spend another $460+ to find out.
Veteran
Joined: Jan 2010
Posts: 441
Likes: 0
From: BC
I certainly know that a few folks have not been entirely satisfied, but the overwhelming majority of BakFlip owners are extremely happy. Our products are also OEM endorsed and exceed the standard of most if not all other aftermarket covers. Most of what's written here in an attempt to slam us is simply not the whole truth. The reality is that we are in fact here to make great product and to help wherever we can. If this was not the case, then I wouldn't be wasting my time posting a message on this forum. It's particularly ironic that many on this thread seem to be on the bandwagon in support of a fellow forum friend, but I would ask that you consider the whole truth before launching into an all out assault on our great products. I'm prepared to lay down the gauntlet as follows: Take any 3 or four tonneau covers. Let's get them installed by an independent installer and let's test them all head to head in terms of fit, function, style, design, strength, weather resistence and over superiority. My money is squarely on BAK. I invite any who'd like to be part of this study to email me. I will have the results documented and video recorded by an intermediate party for forum review and discussion. If we lose, we lose, but I want the whole truth revealed. Either we make ourselves look bad or we make ourselves look good. I know the tonneau market better than any other person in the USA and I can guarantee you, that despite the few negative reviews by the disgruntled, you'll never find a product for the RAM that will outperform BakFlip across the board. I offer this up in seek of the truth and would hope that bashing BakFlip G2, HD and F1, you consider my offer before doing so.
http://www.bakliner.com/bak_flip/ima...lip-rambox.gif
Julian
http://www.bakliner.com/bak_flip/ima...lip-rambox.gif
Julian
Thanks for the responce, but I don't believe I was the one to respond to here. All I am going on is the pictures posted on the F150 forum. As to what caused the damage to the one here I can only speculate. I am in retail so I know how customers are, and I know how companies are. Somewhere in the middle is the truth to any matter. I never tend to believe any party is 100% correct, even me, I am on the side of my business and will try to make a dollar at the end of the day. That is why we are all in business.
But pictures speak 1000 words to me.
The bent corner from shipping, things happen. I see shipping damage daily. Does not effect my judgement.
I saw the pictures of the fold material.....
That would scare me on a part that needs to fold for it's entire life....
The desription of the twisted rails from shims at only the back sounds like an issue that only he had, I have heard of others saying that the had multiple shims. The clamps twisting the plastic box rail caps would tick me off if indeed they do that. I have read both senarios, they do and they don't. Not sure if it depends on where they are installed of not.
The fact that it leaks that bad.....
And the replacement seal was a mess as well that I believe you stated was not ready for production?
Unfortunately the new seal which he insisted on, required more R&D as was simply not ready to put out, despite our efforts.
At the end of the day, I follow manufacturers warranty procedures, whatever the warranty they have is. BUT..... and this is the kicker..... If I was to have sold your product out of my auto parts section and you were not willing to help out a dis-satisfied customer, I would step up. I have, and will continue to offer to my customers a "Customer Satisfaction" clause that will trump the stated warranty. One pissed off customer does a lot more damage then returning a couple hundred dollars. Word of mouth travels faster then light, and unlike light, it turns corners and finds everyone.
Just my 2 cents as a fellow retailer in the world.
Captain
Joined: Mar 2009
Posts: 572
Likes: 0
From: cooper city, florida
I love my F1, it definately won't dent on the outside, just wished it sealed a little better, I have seen the G2 and I DON'T LIKE IT AT ALL, looks cheap and sags slightly, since the F1 attaches differently I would ask them to explain the install, and since they are not selling you the rail system, I would hope they pass the savings on, but don't expect it, bought mine for 949, and I am happy.
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Champion
Joined: May 2009
Posts: 3,497
Likes: 1
From: MN
In this picture it looks like the tailgate got closed with the cover down? It appears that the seal is folded back under itself. Or it's a different type of seal than mine has.
