Aug 13, 2015, 07:59 PM
Last edit by: IB Advertising
See related guides and technical advice from our community experts:
Browse all: Interior Guides
- Dodge Ram 2009-Present: Why is My Radio Malfunctioning?
Guide to diagnose trouble and recommended solutions.
Browse all: Interior Guides
** Uconnect problems **
Captain
Joined: Jun 2011
Posts: 627
Likes: 2
From: Over Here, HI
Somehow I missed this question so I'll try to help you out now.
1) The Customer care dept has no clue. Your phone works fine with your system.
2) Using the handset vs using the VR commands wouldn't cause any issues as this can be done. If this was going to "lock you out" of using Uconnect correctly, then when you make calls using the "dial ###-####" command, then it wouldn't work either.
3) First thing I would do is to reboot the phone by removing the phone battery for a couple minutes then reinsert it.
4) Then try it. Each time the ign is turned on, UC will download the Pb. This is in case you have added or deleted contacts while away from the vehicle.
5) If #4 does not give positive results, then I would delete your phone from Uconnect and also Uconnect from your phone. This will give a clean slate to start from.
6) Start a fresh pairing session between the 2. After she says "pairing complete", wait till you hear the droid sound, you'll need to slide down the tool bar on the phone to see the PBAP request. You'll want to select "always" & "accept". This way you're not asked for permission to download the PB each time that you get into the vehicle.
I have a short video of the same issue that another forum member was having with the Droid X, I know it's not your phone but the steps are the same.
Hope this helps.
1) The Customer care dept has no clue. Your phone works fine with your system.
2) Using the handset vs using the VR commands wouldn't cause any issues as this can be done. If this was going to "lock you out" of using Uconnect correctly, then when you make calls using the "dial ###-####" command, then it wouldn't work either.
3) First thing I would do is to reboot the phone by removing the phone battery for a couple minutes then reinsert it.
4) Then try it. Each time the ign is turned on, UC will download the Pb. This is in case you have added or deleted contacts while away from the vehicle.
5) If #4 does not give positive results, then I would delete your phone from Uconnect and also Uconnect from your phone. This will give a clean slate to start from.
6) Start a fresh pairing session between the 2. After she says "pairing complete", wait till you hear the droid sound, you'll need to slide down the tool bar on the phone to see the PBAP request. You'll want to select "always" & "accept". This way you're not asked for permission to download the PB each time that you get into the vehicle.
I have a short video of the same issue that another forum member was having with the Droid X, I know it's not your phone but the steps are the same.
Hope this helps.
2012 Mega Cab Dually 430N
Motorola Droid 4
When I purchased the car, pairing went fine and I could VR anyone in my phone contacts list and had control of my call data so I could "redial" if need be. It worked flawlessly. I was quite impressed!
120 miles after I left the dealership, a deer ran into the left side and wiped out everything short of the front fender. When I pulled over to phone insurance I didn't use VR and used the phone handset itself. Ever since this event I can't get Uconnect to upload contact information. I've deleted the pairing and then repaired them repeatedly without improvement. If I say "Dial Outdoor Kitty" She will ask me if I want to Dial "3790#" or something strange like this. If I offer a discrete phone number it will dial out normally.
The car wreck itself doesn't have anything to do with my problem. I'm associating my usage of using the handset dialpad in lieu of the VR as to a potential root event.
I tried to upload the contact list to the HDD to house them permanently in the 430N but it comes up with fault. I can't recall what it claims as it's been a while since I tried.
I called the Uconnect hotline and they said the 430N isn't compatable with the Motorola Droid 4. It sure seemed like it was for the first few hours of car ownership. Is this true/false?
When I use a discrete phone number to dial out or when a call comes in, the nicknames on my contact list then show up on the 430N, so why is it having trouble when I use VR to dial out?
I've downloaded this link and have a USB drive ready to go.
http://www.mediafire.com/?g31sjt4ca0o72s9
Will this repair what is going wrong?
One other nit. The 430N doesn't reliably acknowledge my iPod. Often times I have to recycle the USB plug assy to get it to read.
Thanks in advance
Motorola Droid 4
When I purchased the car, pairing went fine and I could VR anyone in my phone contacts list and had control of my call data so I could "redial" if need be. It worked flawlessly. I was quite impressed!
120 miles after I left the dealership, a deer ran into the left side and wiped out everything short of the front fender. When I pulled over to phone insurance I didn't use VR and used the phone handset itself. Ever since this event I can't get Uconnect to upload contact information. I've deleted the pairing and then repaired them repeatedly without improvement. If I say "Dial Outdoor Kitty" She will ask me if I want to Dial "3790#" or something strange like this. If I offer a discrete phone number it will dial out normally.
The car wreck itself doesn't have anything to do with my problem. I'm associating my usage of using the handset dialpad in lieu of the VR as to a potential root event.
I tried to upload the contact list to the HDD to house them permanently in the 430N but it comes up with fault. I can't recall what it claims as it's been a while since I tried.
I called the Uconnect hotline and they said the 430N isn't compatable with the Motorola Droid 4. It sure seemed like it was for the first few hours of car ownership. Is this true/false?
When I use a discrete phone number to dial out or when a call comes in, the nicknames on my contact list then show up on the 430N, so why is it having trouble when I use VR to dial out?
I've downloaded this link and have a USB drive ready to go.
http://www.mediafire.com/?g31sjt4ca0o72s9
Will this repair what is going wrong?
One other nit. The 430N doesn't reliably acknowledge my iPod. Often times I have to recycle the USB plug assy to get it to read.
Thanks in advance
Registered User
Joined: Oct 2012
Posts: 10
Likes: 0
Somehow I missed this question so I'll try to help you out now.
1) The Customer care dept has no clue. Your phone works fine with your system.
2) Using the handset vs using the VR commands wouldn't cause any issues as this can be done. If this was going to "lock you out" of using Uconnect correctly, then when you make calls using the "dial ###-####" command, then it wouldn't work either.
3) First thing I would do is to reboot the phone by removing the phone battery for a couple minutes then reinsert it.
4) Then try it. Each time the ign is turned on, UC will download the Pb. This is in case you have added or deleted contacts while away from the vehicle.
5) If #4 does not give positive results, then I would delete your phone from Uconnect and also Uconnect from your phone. This will give a clean slate to start from.
6) Start a fresh pairing session between the 2. After she says "pairing complete", wait till you hear the droid sound, you'll need to slide down the tool bar on the phone to see the PBAP request. You'll want to select "always" & "accept". This way you're not asked for permission to download the PB each time that you get into the vehicle.
Hope this helps.
1) The Customer care dept has no clue. Your phone works fine with your system.
2) Using the handset vs using the VR commands wouldn't cause any issues as this can be done. If this was going to "lock you out" of using Uconnect correctly, then when you make calls using the "dial ###-####" command, then it wouldn't work either.
3) First thing I would do is to reboot the phone by removing the phone battery for a couple minutes then reinsert it.
4) Then try it. Each time the ign is turned on, UC will download the Pb. This is in case you have added or deleted contacts while away from the vehicle.
5) If #4 does not give positive results, then I would delete your phone from Uconnect and also Uconnect from your phone. This will give a clean slate to start from.
6) Start a fresh pairing session between the 2. After she says "pairing complete", wait till you hear the droid sound, you'll need to slide down the tool bar on the phone to see the PBAP request. You'll want to select "always" & "accept". This way you're not asked for permission to download the PB each time that you get into the vehicle.
Hope this helps.
Whew! I must report I'm not having any success. After each step I would try the VR to see if it would dial out with a nickname from the phone book.
1. Rebooted phone. Droid 4 battery cannot be removed as a standard practice. There is a telltale underneath it that if destroyed while the phone is under warranty, then the warranty expires. Reboot procedure is to hold the power AND down volume buttons until the phone reboots. No help.
2. Deleted pairing of both devices within each. I've done this many times before but I went a little further and cleared out user data within the bluetooth app. Re-paired both per your instructions. After "pairing complete" Droid 4 opens a dialogue box asking if Uconnect can have access to contacts and call history. I responded "OK" and enabled "Don't ask again" feature. The only "notification" comes in the form of a request to access text messages which I deny as Uconnect will not/can not tell me from whom the message originates. It will onlyt read the message so it's not that effective of a tool. No help here either.
I found you on a Jeep forum with another user whom reported success by using password of 0000 while pairing. So I tried this too. No help.
3. Plugged in thumb drive to USB port in glove box. Not really sure what the USB on the front panel is for because it doesn't seem to work for any reason. Had to figure out what you meant by "Uconnect button" Through trial and error I sussed out that the button with the telephone is the "Uconnect Button" Held it down until software update began. 17 min later it was finished. Similarly if you press and hold the VR button it begins a VR training session so it learns how you speak various commands instead of the default protocol.
I had to learn that after the SW update is finished you must remove the thumb drive BEFORE you enable VR and tell it, "Setup, software update". Because if you don't, it reinitiates the update procedure all over again. In this case I think it was a good move as the display showed 63.2.48 D2. After the 2nd loading was complete, I removed the thumb drive and then told it "setup, software update". At that point it finally showed the proper update version of 63.2.48 D6 while asking for the data source to be inserted into the USB port.
Re-paired the phone to the truck but the phonebook could still not be accessed.
Paired a Samsung Galaxy 3 to the truck. Same story all over again. No VR with phone book entries.
Thought maybe my voice wasn't easily understandable to the truck. Went through VR training. No help.
Tried again to upload phone book to RHB unit. RHB waits for bluetooth PB file just fine. Phones send the files and notifications show up that they were sent successfully, but then Uconnect says, "File contains invalid data" from either phone.
Captain
Joined: Jun 2011
Posts: 627
Likes: 2
From: Over Here, HI
Please look on the lower right hand corner of the radio, there is a 3 digit radio code. This is the radio model. What model is it? Thanks
Captain
Joined: Jun 2011
Posts: 627
Likes: 2
From: Over Here, HI
You are welcome and thank you for your detailed steps. Please let me look into this a little more. I have a friend with a D4 and I'll borrow it. I know that it does work and I had tested it for another person some time back.
Thru your steps, I think that I know whats happening but I want to verify my thoughts before I speak. OK.
Thru your steps, I think that I know whats happening but I want to verify my thoughts before I speak. OK.
Thank you very much for the support.
Whew! I must report I'm not having any success. After each step I would try the VR to see if it would dial out with a nickname from the phone book.
1. Rebooted phone. Droid 4 battery cannot be removed as a standard practice. There is a telltale underneath it that if destroyed while the phone is under warranty, then the warranty expires. Reboot procedure is to hold the power AND down volume buttons until the phone reboots. No help.
2. Deleted pairing of both devices within each. I've done this many times before but I went a little further and cleared out user data within the bluetooth app. Re-paired both per your instructions. After "pairing complete" Droid 4 opens a dialogue box asking if Uconnect can have access to contacts and call history. I responded "OK" and enabled "Don't ask again" feature. The only "notification" comes in the form of a request to access text messages which I deny as Uconnect will not/can not tell me from whom the message originates. It will onlyt read the message so it's not that effective of a tool. No help here either.
I found you on a Jeep forum with another user whom reported success by using password of 0000 while pairing. So I tried this too. No help.
3. Plugged in thumb drive to USB port in glove box. Not really sure what the USB on the front panel is for because it doesn't seem to work for any reason. Had to figure out what you meant by "Uconnect button" Through trial and error I sussed out that the button with the telephone is the "Uconnect Button" Held it down until software update began. 17 min later it was finished. Similarly if you press and hold the VR button it begins a VR training session so it learns how you speak various commands instead of the default protocol.
I had to learn that after the SW update is finished you must remove the thumb drive BEFORE you enable VR and tell it, "Setup, software update". Because if you don't, it reinitiates the update procedure all over again. In this case I think it was a good move as the display showed 63.2.48 D2. After the 2nd loading was complete, I removed the thumb drive and then told it "setup, software update". At that point it finally showed the proper update version of 63.2.48 D6 while asking for the data source to be inserted into the USB port.
Re-paired the phone to the truck but the phonebook could still not be accessed.
Paired a Samsung Galaxy 3 to the truck. Same story all over again. No VR with phone book entries.
Thought maybe my voice wasn't easily understandable to the truck. Went through VR training. No help.
Tried again to upload phone book to RHB unit. RHB waits for bluetooth PB file just fine. Phones send the files and notifications show up that they were sent successfully, but then Uconnect says, "File contains invalid data" from either phone.
Whew! I must report I'm not having any success. After each step I would try the VR to see if it would dial out with a nickname from the phone book.
1. Rebooted phone. Droid 4 battery cannot be removed as a standard practice. There is a telltale underneath it that if destroyed while the phone is under warranty, then the warranty expires. Reboot procedure is to hold the power AND down volume buttons until the phone reboots. No help.
2. Deleted pairing of both devices within each. I've done this many times before but I went a little further and cleared out user data within the bluetooth app. Re-paired both per your instructions. After "pairing complete" Droid 4 opens a dialogue box asking if Uconnect can have access to contacts and call history. I responded "OK" and enabled "Don't ask again" feature. The only "notification" comes in the form of a request to access text messages which I deny as Uconnect will not/can not tell me from whom the message originates. It will onlyt read the message so it's not that effective of a tool. No help here either.
I found you on a Jeep forum with another user whom reported success by using password of 0000 while pairing. So I tried this too. No help.
3. Plugged in thumb drive to USB port in glove box. Not really sure what the USB on the front panel is for because it doesn't seem to work for any reason. Had to figure out what you meant by "Uconnect button" Through trial and error I sussed out that the button with the telephone is the "Uconnect Button" Held it down until software update began. 17 min later it was finished. Similarly if you press and hold the VR button it begins a VR training session so it learns how you speak various commands instead of the default protocol.
I had to learn that after the SW update is finished you must remove the thumb drive BEFORE you enable VR and tell it, "Setup, software update". Because if you don't, it reinitiates the update procedure all over again. In this case I think it was a good move as the display showed 63.2.48 D2. After the 2nd loading was complete, I removed the thumb drive and then told it "setup, software update". At that point it finally showed the proper update version of 63.2.48 D6 while asking for the data source to be inserted into the USB port.
Re-paired the phone to the truck but the phonebook could still not be accessed.
Paired a Samsung Galaxy 3 to the truck. Same story all over again. No VR with phone book entries.
Thought maybe my voice wasn't easily understandable to the truck. Went through VR training. No help.
Tried again to upload phone book to RHB unit. RHB waits for bluetooth PB file just fine. Phones send the files and notifications show up that they were sent successfully, but then Uconnect says, "File contains invalid data" from either phone.
Registered User
Joined: Nov 2012
Posts: 2
Likes: 0
From: Sweden
Hi, have a problem. My truck RAM 1500 2012 went out of battery ( I don´t know why!?), but after that the Uconnect system change language by itselves.
Anyone who knows why or have had a similar problem?
What to do?
Br, Joseph
Anyone who knows why or have had a similar problem?
What to do?
Br, Joseph
Champion
Joined: Jul 2011
Posts: 3,053
Likes: 28
From: Mopar HQ
Joph,
You should be able to change the language under the setup feature. Below is a link to the manual that gives step by step instruction. Just put in the year and model and download.
http://www.ramtrucks.com/en/owners/manuals/
Registered User
Joined: Nov 2012
Posts: 2
Likes: 0
From: Sweden
Joph,
You should be able to change the language under the setup feature. Below is a link to the manual that gives step by step instruction. Just put in the year and model and download.
http://www.ramtrucks.com/en/owners/manuals/
You should be able to change the language under the setup feature. Below is a link to the manual that gives step by step instruction. Just put in the year and model and download.
http://www.ramtrucks.com/en/owners/manuals/
