So when I call chrysler I wonder why they seem so dumbfounded and make me feel like I'm the only one with this issue. Is there something I can reference them to do they can understand this is a bigger issue than just me? Truck goes back to shop Thursday next week with probably nothing accomplished other than waisting my time.

 

Last time I called Chrysler 1(800)521-9922 all they needed was my VIN. 1D7RV1CT6BS590660
Good luck and keep us posted.

 

My 2011 ram also has this issue. It's embarrassing to hear when pulling up to a stop sign. The truck sounds like a old piece of junk with ticks and clunks. Anyways, over the last couple days I've taken the time to read the entire 10 pages of this post and I had some thoughts on some possible issues that may be present that could cause this problem we are having. My first though was that there is a oil pressure problem with the cam phaser and the hydraulic mds lifters during deceleration where the lifters aren't fully collapsed causing some valve activity. This could explain the abnormal wear of lifters and cam lobes as previously mentioned. Therefore possibly a faulty oil selinoid but one would think that a code would be thrown if this were the case.

My second thought was the cam phaser which is also hydraulically engaged. If the phaser is retarding or advancing timing during the deceleration it could possible put some different loading on the timing chain and cause noise as previously mentioned in other posts. However, the timing chain would be traveling to fast to cause slow-ish ticking noise that we've been having which takes me back to the possible valve activity in the deactivated cylinders. These are just two of my thoughts of what is causing this but I'm just guessing.

 

Ditto! And why I typically operate the beast in ERS when in town. Perhaps Chrysler could offer some sound enhancing mechanism, played through the vehicle’s audio system, to defeat the embarrassing racket.


Have you engaged Chrysler re your experience with this issue?

 

I have not as of yet. I'm concerned about how they may react to the headers that I have installed and that they may play it off as exhaust leaks or spin it that the headers are affecting the exhaust valves in a negative way.

 

Think about what you have just posted , enough said on this issue.

 

Roger that. Notwithstanding, it'd be interesting to have them acknowledge it and provide their take on the issue. However, if they were to determine that it's not normal they would likely defer to Chryco engineering, who will likely come back (as in my case) and tell the dealer that the ticking/clatter is normal. Subsequently, and even if you had power-train warranty remaining, you'd be on the hook for the dealer's time diagnosing the complaint. Can't win...

Cheers

 

That's a scary thought about what Chrysler may come about amd do! Simply sate the issue is normal. Update!! Finally got the dealership to understand the noise is not normal after getting my sales manager involved, and went back to service manager etc. They finally realized after taking the trick for its about 100th test drive that the noise is not normal. So yesterday they went at replacing the cylaniods , with no luck after putting back together late in afternoon and a test drive: true goes back to shop Wednesday to swap out lifters.crazy thing is I had a good chat with dealer and tried to get and understanding of who's responsibility it is to fix this. Dealer or chrysler! Dealer is very hesitant to chrysler involved due to pointing the same direction as others have said. They can simply tell dealer that noise is ok and to cease work. I also came in agreement with service manager that chrysler want no part and plays stupid through whole process. I've drawn two conclusions 1. Either they know issue and understand how to fix but are avoiding due to it being a much bigger issue than we all think and obvious its a cost concern. Or 2. They just have absolutley no clue! But what pisses me off is the fact I call and they are i denial as to ever hearing of such a case. Right now they are looking for the dealer to send out a " problem" to them but dealer won't cause of apprently IT will work against me! I'm seriously left feeling that the dealer is really trying to make me feel like they are doing me a great favor by even digging ino this issue!! Frustrated!!

 

While I can understand your frustration, it is not in the best interest of any company to have an angry customer. Unlike GM or Ford, smaller car companies usually are more sensitive to resolving issues as quickly as possible because their loyalty base is smaller.


In the three cases I am personally aware of dealing with this issue (including my own), the problem was immediately recognized by the dealers service staff. That doesn't sound like that has happened in your case which makes me suspect there's some kind of reluctance going on at the dealer service level. That could be due to a number of factors: technician(s) not having a clue what's going on, poor training of service personnel, the dealer's service manager is trying to manage his/her monthly warranty expense allocation, or trying to manage his/her technical resources due to under staffing.


I'd be prone to suspect the latter two. Since Chrysler has already paid the service department for some engine work, they will not pay a second time to have the same work done again unless the service department can prove a faulty component. After that, the dealer becomes responsible for absorbing the cost of additional troubleshoot and repair. And of course, many dealers will try to avoid doing that.


I'm not sure after reading through your post, but have you contacted Chrysler directly?


Regards,
Dusty


2014 Ram Big Horn 1500 Quad Cab 2WD, 5.7 Hemi, 8HP70, 3.92 LSD, factory dual exhaust, 20” wheels. Now at: 021359 miles.

 

Oh yes I been more than patient and reapectful. I was making a poijt after about a half dozen times truck to get looked at they finally recognize the issue is not right. So with that I been patient, I just had to bare down a bit to really get the dealer moving!! The issue I had or have they seem interested in gettin ke to finance a new vehicle and that may ce soon without choice but I find its a bit unprofessional the way it comes across. Simply put the dealer is now in the rigjt area of hopefully correcting the problem but still formth it's just trial and error. As for chrysler they are aware of my concern but won't really do much unless the dealer expresses to them there is a problem that is not right, then chrysler can help fix, but with that said when I spoke to Chester they never heard of this before! Which I find a bit stranger based on conversation on this board. So simply put i do with everythig you have posted and makes total sense.my point about being a little cranky is i ha to be after being patient for so long and then having small jokes about the fact I should just refinance! Yeah! I just want my truck fixed, and to pay X amount of dollars you expect great service. I can say the dealer has been good! Just nobody has a clue! It's a given that it won't get fixed, we are just buying time Orobably for a new truck! I'm just glad I'm not the only one in this situation. Thanks for imput.