Are the capacitors being shipped with the HID kit or are they coming in the mail separately? Thanks

 

I just installed the replacement bulb and it's not even what I ordered. *My bulb is purple and I asked for 5000k.

What gives?

By the way, you didn't return my email.

IM not happy with HID Extra.... Every time you make s mistake it costs me labor money to have it fixed!

 

Hi mark,

We resolved this through phone already thanks!

Michelle

 

Hi,

If you put your YR MAKE MODEL when you order, the capacitors will come with the kit, if you didn't tell use you have a dodge, then you will have have to request is separately by giving me your order # so I can send you one. Thanks!

Michelle

 

Due to increasing number of HID inquiries, please allow me 24-48 hrs (excluding weekends and holidays) to respond to your PM, thread replies or Email.


All orders placed before 3pm PST yesterday have been shipped.

All Kits are shipped Priority mail 3-4 business days (give or take 1-2 days due to holiday delays)

All bulbs and accessories (non kit orders) are shipped First Class Mail which takes about 4-7 business days (give or take 1-2 days due to holiday delays)


Buy ANY two kits and get a free HIDeXtra.com License Plate Frame Free!





COUPON CODE: springsp-m ($17 off online price)
EXPIRATION: May 15, 2010 Midnight PST

So the special price is $58 per kit, for those of you who were thinking of purchasing more than one kit, you'll save yourself some money! Thanks!!!!!

Ordering Instructions:

1.) Go to this link to check on bulb type
http://www.sylvania.com/ConsumerProd...lacementGuide/

2.) Then go to www.hidextra.com and choose the (BULB TYPE AND COLOR)

3.) Use Express checkout

4.) Input coupon code: springsp-m to get $17 off the kit price
Input coupon code: tenpercentoff-m to get 10% off bulbs only, ballast or accessories

**All Dodge Customers, please remember to put your YR MAKE MODEL in the "additional comment" area so we will get you capacitors! Thanks!**

5.) IF you are purchasing more than one kit, please do SEPARATE transactions for EACH kit in order to get discount on all kits.


Any questions, please email me @ info@hidextra.com

Michelle

 

ok, this is not cool, i swapped the balasts like i was told to, the problem still stays on the sameside, so its the bulb thats at fault.

I called weds, they asked for my name, and pulled up my info, and said theyd email me the instructions for the rma process, but i have not recieved an email at all from you guys.

Whats going on here? i didnt pay 90 bucks to have to turn my lights off and on 3 or 4 times to get them to work.

9004 6000K Bi-Xenon
purchased under the name of Cory Mumm

I would like to get a replacement bulb.

 

What's your email? I can either PM or email you the instructions. It's REALLY easy.

 

HID EXTRA SUCKS

seems like tons of people are having problems now

 

Due to increasing number of HID inquiries, please allow me 24-48 hrs (excluding weekends and holidays) to respond to your PM, thread replies or Email.


All orders placed before 3pm PST yesterday have been shipped.

All Kits are shipped Priority mail 3-4 business days (give or take 1-2 days due to holiday delays)

All bulbs and accessories (non kit orders) are shipped First Class Mail which takes about 4-7 business days (give or take 1-2 days due to holiday delays)

 

**EDIT 3/29/10: HIDExtra has authorized a replacement bulb, i guess it was an issue with the picture i took. But they kindly admiting the mix up, and i should have a replacement in 4-7 buisness days.**


I am not happy at all, first i perform the required RMA process and cut the wire on the outside of the bulb, thus rendering the bulb useless, i take a picture of it, and email it as required, and get a reply stating that the bulb i have is not theirs, when in fact it is the bulb in the kit that they sent to me, i even sent a copy of my purchase order along with the picture, and yet the bulb is not theirs? Im sorry, but I didnt know that you sent bulbs out with kits that were defective and then turn around and say its not your bulb?

What wrong with this picture here?