HI Rob,

Thanks , we will definitely work on the installation instructions to improve them.

Flickering for the first 5-10 secs is normal as long as it stabalizes after that. Thanks!

Michelle

 

Due to increasing number of HID inquiries, please allow me 24-48 hrs (excluding weekends and holidays) to respond to your PM, thread replies or Email.


All orders placed before 3pm PST yesterday have been shipped.

All Kits are shipped Priority mail 3-4 business days (give or take 1-2 days due to holiday delays)

All bulbs and accessories (non kit orders) are shipped First Class Mail which takes about 4-7 business days (give or take 1-2 days due to holiday delays)


Ordering Instructions:

1.) Go to this link to check on bulb type
http://www.sylvania.com/ConsumerProd...lacementGuide/

2.) Then go to www.hidextra.com and choose the (BULB TYPE AND COLOR)

3.) Use Express checkout

4.) Input coupon code: fspecial-m to get $15 off the kit price
Input coupon code: tenpercentoff-m to get 10% off bulbs only, ballast or accessories

5.) IF you are purchasing more than one kit, please do SEPARATE transactions for EACH kit in order to get discount on all kits.

6.) Please note in additional comment area “Purchased two kits, want free license plate frame”


Any questions, please email me @ info@hidextra.com

Thanks for all your support and business!!

MIchelle
Hidextra.com
info@hidextra.com
860-821-8212


Other Coupon codes :divingspecial ($50 off diving lights)
50percentoff-m (50% off flashlights)
fspecial-m ($15 off HID kits)
tenpercentoff-m (10% off all bulbs, ballasts, etc.)

 

are the ballasts supposed to get hot? Have my full kit ready. I don't want to get the polarity wrong.

michelle can you post a better pick of instructions so the polarity is matched correctly? Anyone?

 

Hi Michelle what's the process for getting a new bulb. One of mine went out last night??? They are the 8000 for my 02 dodge Ram...

 

Yes, the ballast gets hot from the inside temperature of the car, not from the ballast itself, if your lights are on, the polarity is correct, the lights will simply not turn on if the polarity is wrong and that's fine. we cannot supply a polarity match because every car is different and our wires are universal.
Thanks!

 

Hi Everyone! Just want to notify you all that it's been great working with you!! Starting next monday I have been moved to the wholesale department of the company and will no longer be with HIDeXtra!! My colleague here "Karen" will be taking over and she is as good in customer service as me! Thanks for your continuous support and business!





Michelle

 

HI,

If you are still under warranty, email me your order # and full name to info@hidextra.com and I'll get you warranty instructions. Thanks!

Michelle

 

Hi Everyone! Just want to notify you all that it's been great working with you!! Starting next monday I have been moved to the wholesale department of the company and will no longer be with HIDeXtra!! My colleague here "Karen" will be taking over and she is as good in customer service as me! Thanks for your continuous support and business!





Michelle

 

so is she going to get the problems with the kits fixed, the radio reception problems that is or is that still up to the customers to fix?

 

Ok... Hi Karen, I was wondering about warranty on the bulbs as it turns out my bulb is not out but when I start my truck up the light out warning comes on and the over head says left low beam even tho the head lights are not on just the DRL's (I'm in Canada) wich run off the hi beam. They are both on. When I turn on the headlights even for a short time the warning lights go out and all is ok. It doesn't happen every time but more often then not...
What are the possibilities???


Cheers Randy...

I have only had them in the truck for a couple months now...