New member w/ rear suspension issue
#52
#53
#55
Hwy, I assume reading back through the thread, you are experiencing same issue? Do you hear the thud / thump from both sides or one side? Is your D an R/T?? Again, there has to be an issue on another component in the rear suspension. BTW, I am still waiting to hear back from the dealer on next steps.
#56
#57
Finally caught up with Service Advisor today. He did receive some feedback from Chrysler Tech support. He went on to explain something about a super session and there is yet another (later) version of the shocks with a suffix AH. He was told to order the updated part number and put those shocks on. Hopefully next week. I continue to remind the Service Advisor that I only hear the noise from drivers side of vehicle, which means the passenger side is quiet going over same type of road surfaces that cause the noise on the drivers side. The dealer is making an effort, but only with consistent follow-up and nagging from me. More to come.
#58
Picked up the D yesterday after the fourth set (including original factory set) of load leveling shocks were installed. Only driven about 40 miles but I will say that the ride quality is much improved, however I still hear a slight thump from the drivers side under certain conditions. I might be able to live with it. The service manager mentioned that Chrysler is on a fourth version of the shock. So for you R/T owners out there with load leveling shocks that are not happy with the ride quality or excess rear suspension noise, I would recommend taking the D into your local dealer, explain that you hear clunking from the rear of the vehicle and ask about a TSB. Make sure the dealer installs that latest version of the shock ending in AH.
#59
Awesome info Hemi, I'm calling them tomorrow to resolve my drivers side thump. It's starting to get progressively worst. Love this Forum.
Update:
Called the dealer this morning and they are ordering the new "AH" shocks which will be in next week and then they will replace them. Didn't even need to "bring it in" for them to diagnose the problem. I told the advisor the problem has been getting worst over the last couple of weeks and that I read "on the internet, so it must be true" their was a TSB on the issue. He agreed and said, no problem Mr. Phillips, see you next week! AWESOME customer service again !!!! Im really starting to like what Dodge is doing! I don't think this would have been so smooth with my bowtie I traded in...just saying
Update:
Called the dealer this morning and they are ordering the new "AH" shocks which will be in next week and then they will replace them. Didn't even need to "bring it in" for them to diagnose the problem. I told the advisor the problem has been getting worst over the last couple of weeks and that I read "on the internet, so it must be true" their was a TSB on the issue. He agreed and said, no problem Mr. Phillips, see you next week! AWESOME customer service again !!!! Im really starting to like what Dodge is doing! I don't think this would have been so smooth with my bowtie I traded in...just saying
Last edited by V for Victory; 07-05-2013 at 02:37 PM.
#60
Awesome info Hemi, I'm calling them tomorrow to resolve my drivers side thump. It's starting to get progressively worst. Love this Forum.
Update:
Called the dealer this morning and they are ordering the new "AH" shocks which will be in next week and then they will replace them. Didn't even need to "bring it in" for them to diagnose the problem. I told the advisor the problem has been getting worst over the last couple of weeks and that I read "on the internet, so it must be true" their was a TSB on the issue. He agreed and said, no problem Mr. Phillips, see you next week! AWESOME customer service again !!!! Im really starting to like what Dodge is doing! I don't think this would have been so smooth with my bowtie I traded in...just saying
Update:
Called the dealer this morning and they are ordering the new "AH" shocks which will be in next week and then they will replace them. Didn't even need to "bring it in" for them to diagnose the problem. I told the advisor the problem has been getting worst over the last couple of weeks and that I read "on the internet, so it must be true" their was a TSB on the issue. He agreed and said, no problem Mr. Phillips, see you next week! AWESOME customer service again !!!! Im really starting to like what Dodge is doing! I don't think this would have been so smooth with my bowtie I traded in...just saying